Author Archives: See Below

American and U.S. Customs and Border Protection pilot innovative baggage screening initiative

    American is first airline to bring this benefit to customers, streamlining and improving the international travel experience.

FORT WORTH, Texas — American Airlines announced today that it is partnering with U.S. Customs and Border Protection (CBP) on a groundbreaking program to provide a more seamless and enhanced customer experience for passengers traveling internationally while maintaining the highest levels of security. This new program, along with One Stop Security which launched for the airline in February, is part of American’s ongoing effort to reimagine the international travel experience for its customers.

Through International Remote Baggage Screening (IRBS), passengers arriving in the U.S. from select international airports will no longer have to claim their checked baggage in the CBP Customs Hall and recheck it with American for their connecting flight. Instead, after clearing CBP Passport Control, passengers will proceed directly to a TSA checkpoint and then will continue to their connecting flight. Designed to reduce connection times and improve the overall travel experience, IRBS leverages advanced technology to modernize the baggage screening process so it can be done remotely. The initiative does not change any existing screening requirements.

Starting this week, American Airlines, CBP and the Sydney Airport Authority will begin piloting this new initiative on the airline’s daily flight from Sydney Kingsford Smith Airport (SYD) to Los Angeles International Airport (LAX). Both American and CBP expect the new process to expand to other cities.

“We are excited to collaborate with CBP on this innovative initiative,” said Gary Tomasulo, Vice President of Global Corporate Security at American. “By leveraging advanced technology and working with Sydney Airport and our vendor partners BagCheck and Brock Solutions, we are enhancing safety and security while streamlining the CBP baggage inspection process to make global travel smoother and more convenient for our customers.”

“As part of our innovation efforts in air travel, CBP is leveraging technology to enhance baggage inspections to further secure and streamline travel,” said Acting Executive Assistant Commissioner Office of Field Operations, U.S. Customs and Border Protection Diane J. Sabatino. “The International Remote Baggage Screening initiative is a significant step forward in modernizing our processes and providing a secure and seamless experience for international travelers.”

Graham White, Head of Security at Sydney Airport, said, “It’s fantastic to support American Airlines and CBP on this initiative, which represents a significant, positive shift in terms of the experience for passengers transiting through U.S. ports. Our top priorities are safety, efficiency and service, and through this collaboration we can achieve all three. We look forward to successfully launching this pilot which is a great example of how technology can modernize and streamline customs and border processing.”

The initiative is part of CBP’s broader Airport Modernization Plan, which aims to improve security and traveler experiences through technological advancements at U.S. Federal Inspection Stations (FIS). This collaboration represents a significant milestone in CBP’s efforts to safeguard national security while facilitating efficient travel for U.S. citizens, trusted travelers and international visitors alike.

About American Airlines Group
As a leading global airline, American Airlines offers thousands of flights per day to more than 350 destinations in more than 60 countries. The airline is a founding member of the oneworld® alliance, whose members serve more than 900 destinations around the globe. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. Learn more about what’s happening at American by visiting news.aa.com and connect with American @AmericanAir and at Facebook.com/AmericanAirlines. To Care for People on Life’s Journey®.

A first-class culinary revolution: Chef Randy Rucker will bring his magic to the new Flagship Lounge in Philadelphia

Get ready, Philly — American Airlines is about to change the way customers pre-game for their flights. This summer, the brand-new Flagship® lounge at Philadelphia International Airport (PHL) will be more than just a place to relax. It’ll be a destination in itself — and an exclusive gateway to the city for those traveling through PHL.

American carried more than 19 million customers through PHL in 2024, with 355+ peak-day departures to more than 120 destinations. This summer, American will launch five inaugural routes, including flights to Milan and Edinburgh.

And leading the charge in the kitchen? James Beard Award Semifinalist® Chef Randy Rucker, the culinary mind behind River Twice and Little Water. Those who’ve dined with Chef Rucker before know he doesn’t follow trends — he sets them. His menus are constantly evolving, shaped by what’s fresh, local and unexpected. Now, he’s bringing that same improvisational brilliance to the Flagship® lounge, crafting a menu that tells the story of Philadelphia.

Together with the James Beard Foundation®, American brings exceptional voices in the culinary industry to enhance the experience for customers throughout their travel journey.

“Across all of our lounges, American is committed to serving customers regionally inspired chef-driven cuisine, with menu updates throughout the year to offer new choices each season,” said Heather Garboden, American’s Chief Customer Officer. “Now, with Chef Rucker at the helm, the Philadelphia Flagship® lounge is set to become one of the most exciting culinary additions to the airport scene.”

Chef Rucker is curating a menu that blends his signature contemporary coastal cuisine with Philadelphia’s deep culinary roots. Expect dishes that highlight the rich, seasonal ingredients of the region, with each plate designed to please both the adventurous foodie and the traveler simply looking for a delicious meal.

“Representing this incredible city and its rich culinary heritage is a privilege,” says Rucker. “I am honored to be the Philadelphia Flagship® lounge Chef and to partner with American on providing travelers with a memorable dining experience that reflects the spirit of this city.”

What to expect at the new Flagship lounge:

  • Handcrafted, chef-driven dishes that change with the seasons
  • Locally sourced ingredients that celebrate the flavors of Philadelphia
  • Premium crafted cocktails that are anything but ordinary

Arriving soon: A one-of-a-kind Flagship lounge experience  

The American Airlines Flagship® lounge is more than just another airport lounge — it’s an experience — and at PHL, it’s reaching new heights. The new lounge, which is set to open this summer, will continue to offer self-serve food and wine, ensuring customers can enjoy their favorites at their own pace.

In addition, American is introducing a new hospitality element unique to Philadelphia: a full-service bar, the first of its kind in any of our Flagship® lounges. The bar will elevate customers’ pre-flight rituals with expertly crafted cocktails, premium champagne and top-shelf spirits, all curated to bring a refined and sophisticated touch to their journey. With premier amenities, craft cocktails and a menu designed by one of Philadelphia’s most celebrated chefs, this is the kind of pre-flight indulgence customers won’t want to rush.

Need an in? Here’s who can experience PHL’s newest space:

  • Passengers flying American in Flagship® First and Flagship® Business on qualifying flights
  • AAdvantage ConciergeKey® members
  • AAdvantage Executive Platinum®, AAdvantage Platinum Pro® and AAdvantage Platinum® members flying on qualifying international routes
  • oneworld Emerald™ and oneworld Sapphire™ members flying on qualifying itineraries

Not there yet? Loyalty has its perks. The more members fly and earn with the AAdvantage® program, the closer they get to unlocking premium perks — like access to exclusive lounges where world-class dining meets next-level comfort.

So, rack up those miles and Loyalty Points and get ready for an elevated airport experience — Do yourself a favor, and make sure to come hungry next time you’re flying out of Philly.

Elevated bites and fresh flavors: American Airlines unveils new Flagship menu items by award-winning chefs

Spring is in the air — and on customers’ plates — thanks to the latest refresh of the James Beard Foundation menu offerings, exclusively available in American Airlines Flagship® lounges.

This season, customers visiting the Flagship® lounge and Flagship® First Dining can expect a vibrant lineup of chef-crafted dishes that bring bold flavors, taking customers on a culinary journey before departing their city of origin. So arrive hungry and depart inspired.

What we’re bringing to the table:

  • Fresh, seasonal ingredients — think crisp greens, bright citrus and vibrant herbs that celebrate the flavors of spring
  • Globally inspired dishes — from soulful Southern comfort and Mediterranean spice to Japanese-Californian fusion, each dish reflects a unique culinary perspective
  • Restaurant-quality dining — thoughtfully curated by award-winning chefs, these dishes bring bold flavors to the lounge experience

Meet the globally recognized chefs shaping this season’s culinary magic:

  • Dallas-Fort Worth (DFW): Tiffany Derry — Owner of Roots Southern Table, Roots Chicken Shak and Radici Wood Fired Grill, Derry is known for her bold, soulful flavors rooted in Southern traditions. Her dishes include her signature flair, with fresh, seasonal ingredients in each bite. This spring, Derry is serving up coconut chicken curry with carrots, onions, potatoes and peas for customers to enjoy ahead of takeoff.
  • Chicago (ORD): Sarah Gruenberg — A James Beard Award-winning chef and owner of Monteverde, Gruenberg brings a fresh, contemporary spin on Italian cuisine, pairing handmade pastas with bright, seasonal ingredients. Customers will enjoy marinated lentil salad with smoked salmon, jammy eggs and chicories.
  • Miami (MIA): Timon Balloo — The creative mind behind The Katherine in Fort Lauderdale, Florida, Balloo blends global influences with bright, citrusy flavors that are the perfect culinary depiction of the essence of Miami. To welcome the spring travel season, Balloo is bringing Dutch baby potatoes with salsa verde to the Flagship® lounge and pink shrimp ceviche for customers visiting the Flagship® First Dining space.
  • Los Angeles (LAX): Brandon Kida — The mastermind behind Hinoki & the Bird and Go Go Bird, Kida blends Japanese technique with California’s seasonal bounty, offering refined, flavor-packed dishes with a modern edge. Kida will bring a unique bao bar where customers can enjoy a crispy maitake mushroom bao or a fried chicken bao.
  • New York (JFK): Ayesha Nurdjaja — At the helm of Shuka and Shukette, Nurdjaja brings the vibrant, spice-laden dishes of the Mediterranean to life, with a focus on fresh herbs, grilled meats and bold textures. Customers visiting the Chelsea and Soho joint premium lounges can enjoy shrimp skewers with white beans, roasted peppers, lemon and cilantro.

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Shrimp skewers with white beans, roasted peppers, lemon and cilantro

With the new menu rotation, American continues to redefine what it means to dine before flight with each unique chef collaboration. Whether kicking off a business trip or celebrating the start of a long-awaited getaway, these chef-inspired menus bring the joy of great food to customers’ journeys — before they even reach their seat.

No secret password needed with the AAdvantage program

With the AAdvantage® program, unlocking access to the Flagship® lounge has never been easier. The more customers fly and earn, the closer they get to enjoying premium perks — like exclusive lounge access where world-class dining and next-level comfort come together.

Keep earning, keep flying and get ready to elevate the airport experience.

American Airlines and Make-A-Wish host Wish Flight to bring 24 children battling critical illnesses to Walt Disney World Resort

    Wish Flight is part of the month-long celebration leading up to World Wish Day® on April 29.

FORT WORTH, Texas — American Airlines, Make-A-Wish and Disney will grant the wishes of children battling critical illnesses in celebration of World Wish Month for the third annual Wish Flight. On April 9, 24 wish families from Arizona will board the Wish Flight and fly from Phoenix to Orlando, Florida, to fulfill their wishes to go to Walt Disney World Resort®.

Wish Flight will be full of unforgettable experiences, beginning with a preflight celebration at Phoenix Sky Harbor International Airport (PHX), complete with a breakfast bar and a special send-off by WishMakers — everyday people who make wishes possible. The party will continue with a special inflight experience provided by American, giving wish kids and their families a trip that will be sure to transform their lives.

The flight will feature a special inflight menu, including an ice cream sundae bar and activity kits for the kids. The chartered Wish Flight will land at Orlando International Airport (MCO), and families will be welcomed by a special arrival including WishMakers cheering them on.

“At American Airlines, we are passionate about connecting people and creating unforgettable memories driven by our purpose of caring for people on life’s journey. We hope these children and their families feel the care and excitement of our team as they embark on this meaningful experience,” said Caroline Clayton, Senior Vice President of Communications and Chief Marketing Officer at American. “As a proud partner of Make-A-Wish for more than 35 years, we’re grateful to help grant wishes, bring joy to these wish families and continue giving back to the communities we serve.”

All of the children’s wishes are to visit Walt Disney World Resort®, and together with Make-A-Wish, Disney has granted more than 165,000 life-changing wishes like these since 1980. The families will also enjoy a welcome reception at Give Kids The World Village, a whimsical nonprofit resort, where they will stay for six days and five nights while experiencing the magic of Disney.

“Supporters like Disney and American Airlines recognize the profound impact that a wish can have on children fighting critical illnesses and continue to strengthen their support as WishMakers to make more wishes possible,” said Leslie Motter, president and CEO of Make-A-Wish America. “For the third year in a row, Wish Flight is uniting the community during World Wish Month, offering families the chance to create life-changing experiences from the moment they arrive at the airport, bringing joy and hope during challenging times.”

Make-A-Wish needs almost three billion airline miles to fulfill travel wishes for children battling critical illnesses each year, making it a critical resource to grant the wish of every eligible child waiting. As a long-standing airline partner of Make-A-Wish, American generously donated the chartered aircraft and continues to donate millions of AAdvantage® miles yearly to make wish travel possible.

In honor of World Wish Month in April, American will direct all AAdvantage® miles donated to Miles for Global Health and Well-Being to Make-A-Wish, up to 50 million miles.

Wishes wouldn’t be possible without the dedication and generosity of WishMakers. Everyone has the power to become a WishMaker, from individual donors to corporate partners. In the U.S. alone, every 20 minutes, on average, a child is diagnosed with a critical illness, and a wish can help lead to better health outcomes. But more WishMakers are needed for Make-A-Wish to achieve its goal of bringing the life-changing impact of a wish to every eligible child.

During World Wish Month in April, Make-A-Wish chapters and affiliates worldwide are inviting communities to join the movement and become WishMakers between now and the end of the month. The Wish Flight is a perfect example of the possible impact when communities unite to make wishes happen.

Make-A-Wish and American invite anyone who would like to make a difference in the lives of wish kids to learn how to make wishes come true and become a WishMaker at wishmaker.org.

About American Airlines Group
As a leading global airline, American Airlines offers thousands of flights per day to more than 350 destinations in more than 60 countries. The airline is a founding member of the oneworld® alliance, whose members serve more than 900 destinations around the globe. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. Learn more about what’s happening at American by visiting news.aa.com and connect with American @AmericanAir and at Facebook.com/AmericanAirlines. To Care for People on Life’s Journey®.

About Make-A-Wish®
Make-A-Wish creates life-changing wishes for children with critical illnesses. Founded in Phoenix, Arizona, Make-A-Wish is the #1 most trusted nonprofit operating locally in all 50 states throughout the U.S. Together with generous donors, supporters, staff and more than 20,000 volunteers across the country, Make-A-Wish delivers hope and joy to children and their families when they need it most. Make-A-Wish aims to bring the power of wishing to every child with a critical illness because wish experiences can help improve emotional and physical health. Since 1980, Make-A-Wish has granted more than 615,000 wishes worldwide; more than 390,000 wishes in the U.S. and its territories alone. For more information about Make-A-Wish America, visit wish.org.

About The Walt Disney Company
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international entertainment and media enterprise that includes three business segments: Entertainment, Sports, and Experiences. Disney is a Dow 30 company and had annual revenue of $91.4 billion in its Fiscal Year 2024.

For more than 100 years, Disney has been committed to bringing happiness to kids and families around the world. As the world’s largest wish granter for Make-A-Wish, Disney has helped grant more than 165,000 life-changing wishes since the first official wish was granted more than 45 years ago at Disneyland Resort. In fact, A Disney wish is granted every hour of every day, on average – and we are honored that wish kids choose Disney for their most heartfelt wish. Disney wishes range from theme park visits and movie premieres, to character meet-and-greets and sports events. Learn more about Disney’s commitment to delivering happiness and joy when it’s needed most at joy.disney.com.

About Give Kids The World
One of less than 1% of all U.S. charities to receive Charity Navigator’s highest rating 17 years in a row, Give Kids The World Village is an 89-acre, whimsical nonprofit resort in Central Florida that provides children with critical illnesses and their families from around the world with magical week-long wish vacations.  From life’s simple pleasures to the stuff that dreams are made of, every wish family is treated to an all-inclusive experience including private villa accommodations; all meals and snacks; nightly entertainment; daily gifts; and non-stop fun at the Village, a storybook destination featuring an array of accessible rides and attractions. Since 1986, nearly 200,000 wish families from all 50 states and 77 countries have been welcomed to the Village to laugh together, play together, and create priceless memories away from hospital stays and medical treatments.  Give Kids The World’s mission to create the happiness that inspires hope for wish families is made possible by the generosity of caring corporate partners, individual donors and caring volunteers. For more information, visit www.gktw.org.

American Airlines names Tony Richmond Executive Vice President, Corporate Affairs, and Chief Legal Officer

FORT WORTH, Texas — American Airlines Group (NASDAQ: AAL) today announced the appointment of Anthony (Tony) J. Richmond as Executive Vice President, Corporate Affairs, and Chief Legal Officer, effective May 5. In this role, Richmond will serve on the airline’s senior leadership team and report to American’s CEO Robert Isom.

“Tony has been an important advisor to our airline for more than 15 years, and we are excited to have him step into this critical leadership role,” said Isom. “Given his knowledge of our team, our airline and the industry, this will be a seamless transition. We look forward to all the great things Tony and our legal team will do for American in the years to come.”

Richmond will lead American’s Legal Affairs team and direct the legal and labor relations strategy for the airline. His responsibilities will include oversight of the company’s corporate governance, securities and corporate finance, commercial, litigation, labor relations and employment, competition and antitrust, compliance, privacy, environmental, and intellectual property legal issues and work.

Richmond will join American from global law firm Latham & Watkins, where he has served as a partner in the Corporate Department since 1996. For more than three decades, Richmond has advised a range of clients, from startups to Fortune 500 companies, on novel legal issues and complex, landmark transactions. He has significant expertise in finance and securities matters involving both public and private companies.

A major force behind the development of the firm’s corporate practice and a key contributor to its strategic direction, Richmond has served in numerous key leadership roles at Latham & Watkins. He chaired the Audit Committee for over a decade, and currently serves as chair of the firm’s Strategic Initiatives Committee, of which he has been a member since 2015. Richmond previously served as co-chair of the firm’s Retail & Consumer Products Industry Group.

Richmond began his career at Deloitte as a certified public accountant (inactive status). He earned both a Bachelor of Science in Business Administration and Juris Doctor from the University of California, Berkeley.

About American Airlines Group
As a leading global airline, American Airlines offers thousands of flights per day to more than 350 destinations in more than 60 countries. The airline is a founding member of the oneworld® alliance, whose members serve more than 900 destinations around the globe. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. Learn more about what’s happening at American by visiting news.aa.com and connect with American @AmericanAir and at Facebook.com/AmericanAirlines. To Care for People on Life’s Journey®.

How a team member discovered his long-lost family through flight privileges

Raymond DiBiasi, a flight attendant based in Philadelphia, always knew Sicilian heritage was in his blood, but he never knew it would become a living part of his story. His grandfather emigrated to the U.S. more than a century ago, and family lore suggested no relatives remained in Sicily. But in 2015, his genealogy research revealed a thrilling truth: family members were still in Pozzallo, a picturesque seaside town in southeastern Sicily.

For years, Raymond built online relationships with his newfound relatives. In 2023, he finally planned his trip to Sicily, booking a discounted ticket with American to Rome, with a connection to Catania. Then, Mt. Etna erupted.

“That volcano sure kept me on my toes,” he explained with a chuckle.

Flights were grounded, but Raymond remained undeterred. He rebooked to a different airport, rented a car and drove several hours to Pozzallo. The journey was challenging, but the reunion made it all worthwhile.

“They just looked like family,” he recalls. “It was surreal, but I just knew; this is my family.”

His relatives embraced him, eager to share stories and show him his heritage. Walking the same streets his ancestors once did and paging through old photos, Raymond said felt deeply connected to his roots. One unexpected surprise: his mother’s family was well-known in Pozzallo. As he strolled through town, he’d sometimes meet more relatives.

“While walking down the street with one cousin, we’d run into another cousin who I’d meet for the first time,” Raymond explained. “I just wish my mom was still here; this is her side of the family, and she never even knew about them.”

The trip was more than a reunion — it was a series of discoveries that deepened his identity. The Sicilian names on his family tree became real people, now known by Raymond and part of his life. And while Mt. Etna’s eruption complicated his journey, nothing compared to the seismic shift he felt in his heart.

American Airlines expands its AAdvantage partnerships as Fiji Airways joins the award-winning travel rewards program

    AAdvantage® members can now earn Loyalty Points when traveling on Fiji Airways — the newest member of the oneworld alliance.

FORT WORTH, Texas — AAdvantage® members will have more ways to enhance their travel experience when flying on Fiji Airways, Fiji’s national carrier. On April 1, Fiji Airways will officially join the award-winning AAdvantage® travel rewards program and become the newest full member of the oneworld alliance.

“The partnership between American and Fiji Airways is giving customers more ways to unlock new travel experiences. As part of the AAdvantage® program, members flying on either airline can immediately enjoy an elevated travel experience,” said Anmol Bhargava, American’s Senior Vice President of Alliances. “Travel is better as an AAdvantage® member, and American extends a very warm welcome to Fiji Airways customers joining the program.”

The enhanced collaboration will provide AAdvantage® members a seamless experience when traveling on Fiji Airways. Members with status will be able to enjoy benefits such as priority check-in, priority boarding, complimentary baggage allowance, pre-reserved seats, lounge access and more, when traveling with Fiji Airways.

“We are delighted to join the American Airlines AAdvantage® program, marking a new chapter for Fiji Airways and offering more opportunities for our loyal customers to experience the magic of Fiji,” said Andre Viljoen, Managing Director and CEO of Fiji Airways. “This partnership will provide a seamless travel experience, making it easier for travelers to reach Fiji’s tropical paradise while enjoying enhanced benefits. With our new membership in the oneworld alliance, we look forward to offering greater connectivity to destinations around the globe, including the U.S., and welcoming more visitors to experience the warmth, culture and beauty of Fiji.”

Started in 1981 to reward frequent flyers, the AAdvantage® program is the longest-running travel rewards program in the world. Now, it gives members unparalleled experiences, more ways to earn and use miles and more rewards and status benefits. For more information on how to earn miles through the AAdvantage® program, customers can visit aa.com.

As the newest full member airline of the oneworld alliance, status members will be able to enjoy their benefits when flying on Fiji Airways from April 1. Fiji Airways, with its hub at Nadi International Airport (NAN), serves 25 destinations in 14 countries and territories globally. From North America, customers can seamlessly fly Fiji Airways to Nadi (NAN) from Dallas-Fort Worth (DFW); Los Angeles (LAX); San Francisco (SFO); and Vancouver, Canada (YVR).

Fiji, with its stunning natural beauty, offers visitors the perfect escape. Whether they’re seeking adventure or relaxation, the islands promise unforgettable experiences. Travelers can enjoy everything from pristine beaches and world-class diving to exploring vibrant local markets and experiencing the warmth of Fijian hospitality. The islands offer something for everyone, from luxury resorts to authentic cultural experiences, ensuring that every moment spent in Fiji is one to remember.

About American Airlines Group
As a leading global airline, American Airlines offers thousands of flights per day to more than 350 destinations in more than 60 countries. The airline is a founding member of the oneworld® alliance, whose members serve more than 900 destinations around the globe. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. Learn more about what’s happening at American by visiting news.aa.com and connect with American @AmericanAir and at Facebook.com/AmericanAirlines. To Care for People on Life’s Journey®.

About Fiji Airways:
Founded in 1951, the Fiji Airways airline group comprises Fiji Airways, Fiji’s international airline, and its wholly owned domestic and regional subsidiary, Fiji Link. Fiji Airways is a member of the oneworld® alliance, whose members serve more than 900 destinations around the globe. From its hubs at Nadi and Suva International Airports, Fiji Airways and Fiji Link serve 101 destinations in over 14 countries (including codeshare). Destinations include Fiji, Australia, New Zealand, the US, Canada, the UK, Hong Kong (SAR China), Singapore, India, Japan, China, Samoa, Tonga, Tuvalu, Kiribati, Vanuatu and Solomon Islands. The Fiji Airways Group brings in 70 percent of all visitors who fly to Fiji, employs over 2000 employees, and earned revenues of over FJD$1.7 billion (USD $770m) in 2023. Fiji Airways rebranded from Air Pacific in June 2013. Visit www.fijiairways.com for more information.

Open Sky for Autism provides special-needs families with lifelike air-travel practice – KABC

PACOIMA, Calif. (KABC) — Taking a family trip can be challenging for any parent – but it can be especially tough for families of children with autism or other special needs. One local company is making things a little easier, by giving parents and kids a lifelike experience on a plane before it ever takes off.

This is 11-year-old Brady Riordan’s first Air Hollywood flight. With his family, he checks in and goes through a security checkpoint

His dad, Vince Riordan, keeps a close eye on Brady because he’s actually more worried about this flying experience than Brady is.

“There’s a lot going on that we have to manage and everything,” Riordan said. “And I also have the other worries about him. He is always kind of looking around and darting off.”

Brady hasn’t been on a plane since he was a baby. He has autism.

Darlene Hanson of Reach Services said, “They’re nervous. And if you have autism, oftentimes predictability is a difficult thing.”

It all feels real, but it’s a simulation courtesy Talaat Captan, owner of Air Hollywood, a famed airplane mock-up studio used in Hollywood movies.

Captan said he once witnessed a child with autism struggle at the airport.

“It was a really challenging day for these people. They had to be turned back and go home and they couldn’t fly,” Captan said.

So he developed Open Sky for Autism. It’s a realistic journey designed for those with special needs and their families.

“If you’re going through TSA and you can’t take your shoes off today, that’s okay,” Hanson said, “The family knows then that’s what we have to practice. That’s what this is about.

After takeoff, the plane hits rough weather. Brady looks around as the plane shakes with turbulence.

Real-life flight attendants, TSA workers and pilots add to the effect. They come here to teach and to learn.

“The families also get an opportunity to learn about the rules and things that can be flexible in the airport and in a flying situation,” Hanson said.

Going through security, the in-flight safety demonstrations, and the turbulence are all very important lessons. But probably the most valuable lesson families learn is how to deal with waiting.

“A lot of waiting is very important because we want them to wait,” said Captan.

It pays off. Many families report successful travels.

“We realistically want to go to Hawaii some day,” Riordan said.

Open Sky for Autism boards four to five times a year and the experience is free. To learn, more go to www.airhollywood.com/events/open-sky-for-autism.

United Airlines to launch nonstop flight between North America and Cape Town, South Africa