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GoJet to Fly 50 Bombardier CRJ550 Aircraft for United Airlines

ST. LOUIS, Feb. 6, 2019 /PRNewswire/ — GoJet is pleased to announce that United Airlines has selected it to fly Bombardier’s new model aircraft, the CRJ550.  GoJet and United Airlines have executed a letter of agreement for a deal to operate these aircraft for 10 years, subject to agreement on final terms and conditions.  The CRJ550 is a new aircraft type within Bombardier’s successful CRJ family of equipment and will revolutionize the customer experience in the 50-seat regional marketplace, while also offering many enhancements not available on larger regional jets flying in the marketplace today. 

The new aircraft will feature more First Class seats (10) and Economy Plus seats (20) than many regional jets flying today. Additionally, there are new amenities that are currently unavailable on many of the regional jets in the marketplace, including a convenient beverage and snack station in the First Class cabin and a generous increase in on-board bag storage space eliminating the need for planeside or valet checked bags. The features available on the CRJ550 that are not available on any 50-seat aircraft include a larger cabin which will provide more overall legroom than any 50-seat jet in the United States and Wi-Fi on all aircraft. 

GoJet’s selection as the launch provider of this important premium aircraft underscores United’s confidence in GoJet as a top regional performer.  “Being the world’s leading airline is more than just connecting our customers to hundreds of points around the globe. It’s about providing them with an unparalleled experience and product, a safe and well-maintained aircraft, and a reliable operation,” said Tracy Lee – SVP United Express. “GoJet has a proven track record as a top-performing regional partner, and it’s because of their efforts that we are confident in their future operating this unrivaled new regional product – the CRJ550.”

“We are proud to be the provider chosen to fly this newly launched premium product for United Airlines,” said Richard Leach, President and CEO of GoJet Airlines.  “Being part of a new product launch is very exciting for us and solidifies our importance as a strategic service provider in the regional airline marketplace, while providing long-term stability and growth for our company and our employees.” 

The new ten-year agreement between GoJet and United will go into effect with the introduction of the first CRJ550, with planned entry into service by the summer of 2019. The current target is to have 25 in service by year end and all 50 aircraft in service by summer of 2020.

About GoJet Airlines
GoJet Airlines is a premier regional airline operating as United Express and Delta Connection.  GoJet serves over 5 million passengers annually, with more than 250 daily flights providing service to over 80 destinations.  Headquartered in St. Louis, GoJet has crew bases in Chicago, Denver, Detroit, Raleigh-Durham and St. Louis. 

SOURCE GoJet Airlines

Expedia profit falls, faces legal fight with United Airlines

Expedia Group Inc. boosted fourth-quarter revenue by selling more hotel rooms and airline tickets, but write-downs pushed profit down 69 percent, to $17 million.

The results still beat expectations for the online travel agency.

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The shares jumped $9.13, or 7 percent, to $137 in extended trading Thursday after losing a penny in the regular session. At Thursday’s close, the stock had gained 13.5 percent since the beginning of the year, while the Standard Poor’s 500 index rose nearly 9 percent.

Expedia said that fourth-quarter adjusted profit was $1.18 per share, topping the $1.07 average forecast of 11 analysts surveyed by Zacks Investment Research.

Revenue rose 10 percent to $2.56 billion. Eleven analysts surveyed by Zacks expected $2.54 billion.

About two-thirds of Expedia sales come from booking lodging on sites including Hotels.com, and that revenue grew 10 percent. Growth in the vacation-rental segment HomeAway — a competitor to Airbnb — slowed to 20 percent in the fourth quarter but grew 29 percent for the full year.

Airline revenue rose 18 percent, as Expedia sold more tickets and at higher average prices.

However, the Bellevue, Washington-based company is locked in a potentially damaging legal fight with a major airline customer.

This week Expedia said that United Airlines is threatening to pull flight information from its sites after a breakdown in talks over a new contract.

Expedia sued United and asked a federal judge to block the airline from cutting Expedia’s access to information about seats and fares. The companies’ current contract expires this fall.

In a heavily redacted complaint, Expedia said it would lose customers for years if United carried through on its threat.

United Airlines spokeswoman Maggie Schmerin said Expedia has refused to take part in “constructive discussions” about a new contract, and United expects its fares won’t be listed on Expedia sites after Sept. 30. She said that because Expedia might not be able to help United ticket holders after that date, United told Expedia it plans to bar Expedia from booking tickets for United flights on or after Oct. 1.

Air Travel Is Showing Effects of the Government Shutdown

The partial government shutdown is starting to strain the national aviation system, with unpaid security screeners staying home, air-traffic controllers suing the government and safety inspectors off the job.

Miami International Airport is providing the most visible evidence yet that the shutdown is at least making air travel less convenient.

Facing double the usual number of absences among unpaid TSA screeners, the Miami airport will close one of its concourses most of Saturday, Sunday and Monday to make sure TSA can adequately staff the remaining security checkpoints.

Meanwhile, the national union representing 10000 air traffic controllers — who are also working without pay during the shutdown, now in its 21st day — sued the government Friday, claiming they are illegally being denied pay.

And aviation-safety inspectors are still off the job, deemed not to be essential enough to keep working during the shutdown.

Here is a roundup of recent developments in the partial government shutdown’s impact on air travel.

Awol Screeners

The Transportation Security Administration said that 5.1 percent of screeners were absent on Thursday, up from 3.3 percent on the same date last year. The TSA has 51,000 transportation-security officers, who have continued to work because they are deemed essential employees.

Screeners represent just 6 percent of government workers who didn’t get paychecks Friday because of the shutdown. Airline-industry officials worry that they are particularly likely to stop showing up because their relatively low pay means they could quickly struggle to pay bills without money coming in.

Screeners start around $24,000 a year, and most earn between $26,000 and $35,000, according to TSA.

The agency has very few tools to deal with a severe shortage. It has a team of non-essential employees who are trained to screen air travelers, but that is only a stopgap designed to cover for shortages at one or two airports during a natural disaster.

Terminal Closure

Miami International, the nation’s 25th-busiest airport, plans to close off Concourse G at 1 p.m. for the next three days and shift flights to other terminals.

“Our wait times have been normal and operations have been smooth so far, but the partial closure is being done in an abundance of caution,” airport spokesman Greg Chin said Friday.

Other major airports surveyed by The Associated Press said they had no immediate plans to close terminals or take other drastic measures.

“We are at normal operations. We are, though, very much monitoring checkpoints, and we’re in close contact with the federal authorities and the airlines,” said Cynthia Vega, a spokeswoman for Dallas-Fort Worth International Airport.

Other airports had similar messages.

Air Traffic Controllers

About 10,000 air traffic controllers under the Federal Aviation Administration continue to work without pay. On Friday, their union, the National Air Traffic Controllers Association, filed a lawsuit in federal court in Washington and asked for an order that its members get paid.

Union President Paul Rinaldi says there is already a shortage of controllers, and if current controllers decide to retire — about 1,900 are eligible — the government could be forced to restrict air traffic, creating flight delays. There is no indication that is happening yet.

Safety Inspectors

About 3,300 aviation safety inspectors under the FAA are not working — since 2013, they have not been considered essential employees who must stay on the job during government shutdowns. They oversee and certify inspections done by employees of airlines and aircraft-repair shops.

“Our inspectors are the oversight, they are the regulatory side of the house for the FAA,” said Mike Perrone, president of the Professional Aviation Safety Specialists union. Their work is not getting done, he said.

An FAA spokesman said earlier this week that the agency is recalling inspectors and focusing resources on overseeing airline operations. He declined to say how many inspectors are working, but union officials believe it’s about 100.

“A hundred out of 3,300 is probably not real good odds,” said Stephen Carl, an FAA inspector in Florida. “Please put us back on the job right now. Aviation is not being overseen.”

Carl said ongoing investigations have been put on hold by the shutdown.

Security Concerns

Jeffrey Price, an aviation-security consultant and a professor at Metropolitan State University of Denver, expects more TSA agents will fail to show up, creating longer lines and creating a potential target for terrorists at airports.

“As the lines slow down and the crowds grow larger, it puts more and more passengers at risk from an attack,” Price said. He added, “The screeners who do come to work will be forced to make up the slack, which erodes their effectiveness even more.”

Dumping TSA

Longer lines will alienate travelers and could push more airports to replace government employees with privately contracted screening agents. Airports in San Francisco and Kansas City already do that, with approval from the Transportation Department.

In 2016 — when TSA was understaffed at many airports, creating lines long enough to make many travelers miss their flights — some airports explored hiring contractors or using airport or airline employees to help TSA agents with tasks such as handling bins at checkpoints.

Mike Boyd, a consultant to airports, said TSA leaders will do what they can to streamline the screening process, which he called “pretty much of a veneer” even before the government shutdown.

The Miami airport, which has intensified the debate over TSA with its concourse closure, is not yet considering privatizing its passenger-screening operation, a spokesman said.

Helping Out

Some airports are doing what they can to help federal employees who are working without pay.

Seattle-Tacoma International Airport organized a resource fair to bring together credit unions, utility representatives and nonprofit organizations to help federal employees access short term loans and assistance programs, said spokesman Perry Cooper.

Tampa International Airport is working with different agencies to set up a food pantry, get bus passes and work with utilities to help hundreds of federal employees who may be struggling to pay bills.

Pittsburgh International Airport, meanwhile, delivered lunches Friday to TSA workers and air traffic controllers, and they plan to do so every Friday until the shutdown ends.

Contact us at editors@time.com.

Discounts on Ferry, Air Travel for Rhodes Marathon Announced

Photo Source: www.rhodesmarathon.gr

Blue Star Ferries and AEGEAN are once again supporting the 6th International Roads to Rhodes Marathon and will offer discounts on ferry and air tickets for those who wish to travel to the Dodecanese island for the sports event, which will be held on April 14.

As the official sea transport sponsor of the event, Blue Star Ferries has announced a 50 percent discount on passenger tickets (cabin and economy class) and a 30 percent discount on vehicles for travel from Piraeus, Kos, Kalymnos, Leros and Syros to Rhodes, between April 11-17.

AEGEAN, as the official air carrier of the marathon, is offering a 20 percent discount on AEGEAN and Olympic Air tickets for the runners who wish to take part. The offer is available for tickets purchased until March 31, for travel between April 10-16, from domestic and international destinations to Rhodes.

Photo Source: www.rhodesmarathon.gr © Philippos Philippou

The event, which is included on the calendar of the Association of International Marathons and Distance Races (AIMS), is co-organized by the South Aegean Region and the Hellenic Athletics Federation (SEGAS) EAS Dodecanese branch, with the support of the Rhodes Municipality and the Rhodes Hoteliers Association. It will be held under the auspices of the Greek National Tourism Organization (GNTO).

Registration is currently open for the marathon, half-marathon, the 10- and 5km races, and can be made online. For more information visit the website: www.rhodesmarathon.gr/en/.

How to Fix Air Travel? These Readers Have Answers

Memo to airlines from Wall Street Journal readers: Fix boarding procedures and figure out better allocation of overhead bin space, even if that means charging fees for carry-ons.

Asked for ideas on improving air travel, many readers suggested stopping the continued decline in value for frequent-flier miles. Others zeroed in on boarding and baggage as pain points that airlines could fix. Boarding logjams and carry-on baggage slow down departures and raise anxiety.

United Airlines introduces upgraded app – Saipan News, Headlines, Events, Ads

TAMUNING, GUAM—United Airlines is introducing a re-imagined mobile app to customers around the world.

Already a top downloaded airline app for Apple and Android phones, the new app now features a more dynamic experience that updates customers at each step of their travel journey, making it the perfect travel companion. The app includes features customers know and love from the previous version, while adding enhancements that make managing travel easier from booking to landing.  

“Every day we are using technology to improve our customers’ experience and making more information available to our customers at the swipe of a finger,” said Linda Jojo, executive vice president of technology and chief digital officer at United Airlines. “With this updated app, we set out to bring improvements that are meaningful to all our customers, whether they travel every week or only once a year.”

Customers’ favorite features, such as bag tracking, will continue to be available in the updated app, and new highlights include:

A navigation bar that gives customers quick access to some of the most popular tools such as flight status, and some new handy features like My Trips.

A My Trips tab in the navigation bar that allows customers to easily access information about their upcoming trip and stores boarding passes when customers are checked in for their flights. 

An inbox that stores important push notifications United sends customers about their flight, such as if a flight status changes, gate changes and alerts about when boarding for a flight has begun. 

Dynamic boarding times will be updated throughout the app in the event that departure times change to give customers the latest information even when they are not at the gate. This builds on the airline’s recent addition of boarding notifications, which were added when United rolled out its Better Boarding process.

One of the biggest updates to the app comes during the travel period, when the home screen updates to give customers the most helpful information for each step of their travel journey. The home screen will begin to update starting 48 hours before a flight, and will continue updating throughout various phases all the way through arrival at the final destination with the most useful information. For instance, customers connecting will find a screen that allows them to easily access airport maps so they can easily navigate to the next gate. Bringing the most useful information to the forefront will make the entire journey less stressful and more intuitive.

The app also includes an updated design with more engaging content. When a customer does not have an upcoming trip, the app will open to a beautiful destination image to provide travel inspiration. Content on the home screen is also more personalized to each user; for example, customers who recently passed loyalty milestones will be recognized on the home screen, and the app will also celebrate customers on their birthday. 

United’s in-house digital team spent over a year designing and creating this updated app, including eight months during which customers and more than 18,000 employees provided feedback to create the final version that rolls out worldwide today. United issued seven releases during the beta test, making numerous changes based on user feedback. There were more than 13,000 check-ins during the beta test period. The airline will continue soliciting feedback on the app and expects to roll out additional features later this year to further improve and ease travel for our customers.

As a technology leader, United was the first carrier to offer mobile boarding passes and became the first to introduce boarding passes and flight information in its app for partner airlines. Customers can access boarding passes and flight information for flights on United’s Star Alliance partner airlines when flights are booked with connecting travel on United on the same itinerary. The airline also made it easier for customers to search for fare classes available in the app with Expert Mode, a popular feature from united.com.

Last year, United updated its digital platforms including the united.com homepage and entire mobile website to make them more dynamic and personalized.

For more information about updates to the app, visit the United Hub. (PR)


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United Airlines takes aim at business travelers, with Walmart’s hometown in sight

“This is big news. They are taking direct aim at Delta and its strength with premium travelers,” Harteveldt said.

United will retrofit 21 of its Boeing 767-300ER jets starting in the next several weeks. It will reduce seats from 214 to 167 by shrinking the economy section while going from 30 to 46 business-class seats and adding 22 “premium plus” seats. 

The planes will fly first between United’s hub in Newark, N.J., and London.

The airline also plans to add a few more first-class seats to its Airbus A319 and A320 planes. By year end, it hopes to begin flying new 50-seat Bombardier CRJ 550 jets between Chicago and smaller markets with many business travelers, such as Bentonville, Ark., the home of Walmart. Federal regulators have not yet certified the plane.

Small, 50-seat planes are notoriously cramped and unpopular with many travelers. Nocella said United’s new small planes — 18 feet longer than the planes it uses now — will have 10 business-class seats, 20 “economy plus” seats and only 20 regular economy seats.

“By making those 50-seat jets more comfortable, United has a good chance of attracting more business and frequent flyers,” said Harteveldt, the analyst.

Chicago-based United is the nation’s third-biggest airline by revenue, trailing American and Delta.

David Koenig, 

The Associated Press

United Airlines mulls pulling fares from Expedia amid contract dispute

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United Airlines is threatening to pull fares from several Expedia Group sites amid a contract dispute, the online travel agency said in a lawsuit.

In the suit, filed Monday in federal court in New York, Expedia alleged United was using its weight as one of the biggest U.S. airlines to renegotiate its agreement.

United said that Expedia has “refused to engage in constructive discussions” and that it informed Expedia that it “expects” to pull fares for travel Oct. 1, 2019 or later. United’s contract with Expedia expires in the fall.

Expedia asked the court to stop United from blocking fares and seat availability beyond Sept. 30, 2019.

United said if it pulls fares for flights beyond Sept. 30, Expedia wouldn’t be able to book or change tickets. That would apply to Expedia’s namesake travel booking site as well as other brands like Orbitz and Travelocity beyond that date. United flights on Expedia’s corporate-travel platform Egencia would not be affected.

“Out of concern for the growing number of customers at risk, we sent Expedia a letter last week, months in advance of the expiration date, formally notifying Expedia that United intends to prohibit Expedia from booking tickets for travel October 1 and beyond,” United said in a statement. United said that measure is to avoid having passengers unable to make changes to their tickets through Expedia when the contract expires.

At the time the lawsuit was filed, United had provided flights to Expedia through Jan. 6, 2020, and customers had reserved more than 2,000 seats, the suit said.

United said more than 70 million tickets for its flights were purchased through online travel agencies and fare-search sites last year.

Airlines and online travel agencies have often had a contentious relationship as airlines try to drive more traffic to their own sites to save on the cost of distributing tickets. JetBlue Airways in 2017 announced it would pull its fares from a dozen online travel agencies. Southwest Airlines doesn’t post its tickets on online travel agency sites.

News Tips

How Tony Freudmann Sees Advances in Aviation Technology Streamlining Air Travel

Changes in the travel industry are becoming a daily ritual given the pace of innovation. This includes everything from large-scale developments like hybrid vehicles to minor creations like electric bicycles. More importantly, air travel is slowly morphing into an incredibly modern industry where technology is revolutionizing old-fashioned processes. To better understand this, consider some of the latest advancements that have been taking place in this market. 

Switching from Fuel to Electricity

As with almost every transportation method, people are actively seeking ways to minimize the use of fossil fuel and replace it with environment-friendly alternatives. This is what gave rise to innovations like electric scooters and completely disrupted the way that people go about covering shorter distances. Well, the same is true for the countless air travel companies that operate enormous fleets of planes. 

Although it is still in the development stages, electric-powered hypersonic travel is the latest offspring of human brilliance and innovation. For those unfamiliar, this is the concept of having an electric plane that offers hypersonic flights, greatly reducing the time required to travel long distances. Obviously, scientists are pursuing this invention in order to minimize the amount of toxic fuel that planes consume. To provide a frame of reference, a plane like Boeing’s 747 uses 
about a gallon of fuel per second and can sustain this rate for several hours in a single trip. Hence why it is crucial to seek alternatives resources and avoid burning through such an enormous amount of chemicals that go directly into the atmosphere. 

More Power to the Autopilot

It is no secret that a lot of planes are operated by something known as autopilot. In simple terms, this is a high-level cruise control option that pilots can use to avoid steering the plane for the entire duration of the flight. Although it sounds extremely innovative, autopilots have actually been around for decades. The improvements that are made here, however, are slowly making it possible to have a wholly pilotless aircraft. 

In fact, there are companies that are currently testing airplane-based taxis in Dubai where there is no pilot; just the computer. How does this benefit the market? Well, according to the Chief Executive Officer of Annax Aviation Services, Tony Freudmann, having technology operated planes would save the airline companies about $30 billion dollars. Fortunately, this does not mean that pilots would lose their jobs as their expertise would still be in high demand when it comes to improving the autopilot tools. It is also speculated that the market sentiment is not yet favorable of a fully automated flight, meaning pilots would still need to be on hand to provide peace of mind to passengers until the technology sees broader acceptance.

Staying Online While Flying

A few years ago, certain air travel companies began relying on satellite-based internet to offer their passengers a way to stay online while flying. Today, most of these types of services are still restricted to specific classes and individuals who are willing to pay additional fees. Soon, however, it is fair to expect that anyone who is on a plane will have the option to connect to the aircraft’s WiFi system. That way, people will still have the ability to stay online even when traveling 30,000 feet above the ground. 

Streamlining the Administrative Side of Things

Another large trend that has entered practically every industry in the world is Big Data. As the name states, it is a massive source of information that helps companies track customers, forecast sales, increase efficiency, and more. In the air travel market, companies are leveraging Big Data to improve the way that their customers purchase tickets. A good example would be the marketing campaigns that companies use to promote their offering to buyers who are most likely to convert and make a transaction, or the sites offering ticket prices which automatically update during surge hours or for repeat visitors. 

Airport Security Upgrades – Biometrics

When Apple introduced its fingerprint iPhone scanner in 2017, the vast majority of the market welcomed this addition to the smartphone with a passion. In reality, however, airports have been slowly implementing various levels of biometrics to their daily operations for years now. Examples include things like facial recognition, retinal scans, and many other ways that people can be identified with a minimal margin of error. Thus, as Tony Freudmann points out, the worrisome fear of not identifying travelers correctly is almost nonexistent.





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Air Travel Unions Sound Alarm on Public Safety As Shutdown Continues

Three major air travel unions are sparing no words about the government shutdown, and some workers say the dog fight in Washington is putting the flying public at risk.

While in action, air traffic controllers are dialed in. They have their eyes glued to a number of screens as they weave planes around each other on the ground and in the sky.

And as they walk into work every day of the shutdown, without pay, they pass a warning sign that reads in part, “This faculty is used in FAA air traffic control. Loss of human life may result from service interruption.”

Air traffic controller Tyler Kennard the shutdown situation isn’t taking steps toward improvement.

“I’d say they’ve gotten worse, especially at work. The morale is really low,” Kennard said.

“It’s actually more stressful now with this whole government shutdown than it was when I was in a warzone in Iraq doing the same job,” the retired Marine who now works at Montgomery Field said.

In a statement released Wednesday, unions representing air traffic controllers, flight attendants and pilots sounded the alarm.

“We have a growing concern for the safety and security of our members, our airlines and the traveling public due to the government shutdown,” a joint statement read.

Citing staffing shortages and overwork, the groups added: “We cannot even calculate the level of risk currently at play.”

At San Diego International Airport where TSA officers continue to work without pay, officer and union leader Ron Gerber says anxiety is growing as well.

“Morale is so down now,” he said.

An email sent by local TSA management obtained exclusively by NBC 7 sheds light on local shutdown policies.

All planned vacation was canceled and officers could be considered AWOL if they try to take that leave.

“It’s terrible,” Gerber said. “It’s causing much more stress than it should. They should be there saying, we feel your pain, let’s see what we can do to help.”

TSA leaders did not respond to NBC 7’s request for comment.

While Kennard and Gerber insist they will still come to work to protect the flying public, the frustration is grating.

“The longer the shutdown happens, the worse it’s gonna get.”

Meanwhile, the airport says there’s been no impact on travelers so far.