Category Archives: United Airline News

United Becomes First Airline to Introduce PayPal QR Codes as Inflight Payment Option

As part of the agreement, United is committing to purchase 1.5 billion gallons of SAF from Alder when produced to United’s requirements. United’s purchase agreement, which is one and a half times the size of the known purchase commitments of all global airlines combined, makes this easily the largest publicly announced SAF agreement in aviation history. United’s purchase agreement with Alder also surpasses the previous record set by the airline in 2015 through its investment in Fulcrum BioEnergy with its option to purchase up to 900 million gallons of SAF.

“Since announcing our 100% green commitment in 2020, United has stayed focused on decarbonizing without relying on the use of traditional carbon offsets. Part of that commitment means increasing SAF usage and availability since it’s the fastest way to reduce emissions across our fleet. However, to scale SAF as quickly as necessary, we need to look beyond existing solutions and invest in research and development for new pathways like the one Alder is developing,” said United CEO Scott Kirby. “United has come further than any other airline making sustainable travel a reality by using SAF to power flights. Our leadership gives customers confidence that they are flying with an airline that recognizes the responsibility we have to help solve climate change.”

“As a pioneer of the SAF market with UOP Ecofining™ technology, our work with United and Alder on this new technology will help transform the industry and support the growth of a zero-carbon economy,” said Darius Adamczyk, Honeywell chairman and chief executive officer. “This solution will not only advance United’s SAF commitment but can help the aviation industry meet its commitments to decouple increases in carbon emissions from growth in passengers.”

According to the U.S. Department of Energy (DOE), U.S. forestry residues and agricultural residues alone could provide enough biomass energy to generate more than 17 billion gallons of jet fuel and displace 75% of U.S. aviation fuel consumption. If the U.S. were to broadly adopt regenerative agricultural practices, which capture more carbon in healthier soil compared to traditional methods, the U.S. could generate an additional seven billion gallons of SAF, which would completely replace the U.S.’s current fossil jet fuel consumption.

Alder’s technology and demand for its fuel from the aviation industry create a large new market for biomass from regenerative practices. Use of this biomass further enables Alder’s production process to be carbon negative over the fuel’s lifecycle.

“Aviation poses one of the greatest technology challenges for addressing climate change and SAF has demonstrated the greatest potential. However, there is insufficient raw material to meet demand,” said Bryan Sherbacow, CEO of Alder Fuels and senior advisor to World Energy, the company that owns and operates the world’s first SAF refinery. “Alder’s technology revolutionizes SAF production by enabling use of widely available, low-cost and low-carbon feedstock. The industry is now a major step closer to using 100% SAF with our drop-in fuel that accelerates the global transition to a zero-carbon economy.”

Prior to founding Alder, Sherbacow built the world’s first SAF refinery utilizing Honeywell’s technology and subsequently contracted with United, enabling the airline to become the first globally to use SAF in regular operations on a continuous basis. Since then, United has purchased more SAF than any other airline and, with this agreement now, has more than 70% of the airline industry’s publicly announced SAF commitments. Alder’s research is supported by the U.S. Defense Logistics Agency, the DOE and a partnership with DOE’s National Renewable Energy Laboratory (NREL), focused on developing technology to process organic waste and sustainable, non-food plant material into carbon-negative transportation fuels.

Honeywell innovation established the SAF market with its UOP Ecofining process, which is the first technology used to maximize SAF production for commercial aviation. Building on Honeywell’s focus to create sustainable technology, Honeywell will utilize its expertise and proven process of developing sustainable fuels alongside Alder, applying proprietary hydroprocessing design to the process to jointly commercialize the technology. Commercialization is expected by 2025. This announcement is a clear example of how Honeywell’s Sustainable Technology Solutions business can partner with early-stage companies and help them scale faster, access customers and advance research and development to help drive sustainability at the global level.

United’s joint investment in Alder is the latest by United Airlines Ventures, a venture fund launched earlier this year that focuses on startups, upcoming technologies, and sustainability concepts that will complement United’s goal of net zero emissions by 2050 — without relying on traditional carbon offsets. In 2020, United became the first airline to announce a commitment to invest in carbon capture and sequestration and has since followed with investments in electric vertical takeoff and landing aircraft and 19-seat electric aircraft that have the potential to fly customers up to 250 miles before the decade’s end.

About United

United’s shared purpose is “Connecting People. Uniting the World.” For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of UAL is traded on the Nasdaq under the symbol “UAL”.

About United Airlines Ventures

United’s corporate venture capital fund, United Airlines Ventures, allows the airline to continue investing in emerging companies that have the potential to influence the future of travel. The new fund will concentrate on sustainability concepts that will complement United’s goal of net zero emissions by 2050 — without relying on traditional carbon offsets — as well as revolutionary aerospace developments and innovative technologies that are expected to create value for customers and United’s operation. For more information about United Airlines Ventures, please visit https://www.united.com/ventures.

About Honeywell

Honeywell (www.honeywell.com) is a Fortune 100 technology company that delivers industry-specific solutions that include aerospace products and services; control technologies for buildings and industry; and performance materials globally. Our technologies help aircraft, buildings, manufacturing plants, supply chains, and workers become more connected to make our world smarter, safer, and more sustainable. For more news and information on Honeywell, please visit www.honeywell.com/newsroom.

About Alder Fuels

Alder Fuels, founded by biofuel and aviation industry entrepreneur Bryan Sherbacow, is a process technology and project development company in the low-carbon energy industry. Alder is commercializing a process to produce crude oil that is carbon negative, scalable and cost-competitive with the petroleum it replaces. Critical to rapid, world-scale deployment, the process will be compatible with the existing petroleum refining and logistics infrastructure. The company’s collaboration with United Airlines and Honeywell UOP is expected to propel use of new forms of biomass to power commercial aircraft, reduce fossil fuel consumption and commercialize technologies benefiting the flying public. It builds upon a decade-old relationship among the stakeholders in pioneering commercialization of industry-leading SAF technology. For more information about Alder Fuels, visit http://www.alderfuel.com/.

Forward Looking Statement

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: Certain statements in this press release are forward-looking and thus reflect our current expectations and beliefs with respect to certain current and future events and anticipated financial and operating performance. Such forward-looking statements are and will be subject to many risks and uncertainties relating to United’s and Honeywell’s operations and business environment that may cause actual results to differ materially from any future results expressed or implied in such forward-looking statements. Words such as “expects,” “will,” “plans,” “intends,” “anticipates,” “indicates,” “remains,” “believes,” “estimates,” “forecast,” “guidance,” “outlook,” “goals,” “targets” and similar expressions are intended to identify forward-looking statements. Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties, or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this press release are based upon information available to us on the date of this press release. Neither United nor Honeywell undertakes any obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law. United’s and Honeywell’s actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the risks and uncertainties set forth under Part II, Item 1A., “Risk Factors,” of United Airlines Holdings, Inc.’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2021 and Honeywell’s Annual Report on Form 10-K for the year ended December 31, 2020, as well as other risks and uncertainties set forth from time to time in the reports United Airlines Holdings, Inc. and Honeywell file with the U.S. Securities and Exchange Commission.

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com; Honeywell, Mike Hockey, Mike.hockey@honeywell.com, 832 285 4933; Alder Fuels, Alex Gibson, 803-361-3016, agibson@apcoworldwide.com

United Makes it Easier for Customers to Find and Use Travel Credits

CHICAGO, Sept. 23, 2021 /PRNewswire/ — United today announced it is giving customers even more flexibility when they need to rebook their travel by helping them to find and use their travel credits. United is the only airline to make it easy for customers to use their credits by automatically displaying them as a payment option during the checkout process. This functionality will be available for MileagePlus® members first and the airline is working to roll it out to all customers in the near future. Also, beginning next week, United will be the first to let customers use their travel credits for extra legroom seats and to pre-pay for checked baggage.


These industry firsts, along with other new options like the ability to combine multiple travel credits and use them on partner airlines, give United customers more flexibility than any other airline. For customers who have travel credits issued on or before August 31, 2021, United is also allowing a one-time opportunity to share these credits with friends and family.

This represents the continuation of the customer experience transformation underway at United, putting the customer first every step of the way. United continues to invest in ways to enhance the travel experience including introducing new policies to encourage and make it simple for customers to return to travel.

“Unlike most airlines where travel credits are difficult to use, at United we’re doing something different,” said Toby Enqvist, chief customer office for United. “We’re showing our customers they have credits – and we’re making them easier than ever to use. It’s not just the right thing to do for our customers, but it’s also the right way to re-introduce more customers to the United travel experience, which we’re convinced will make them more likely to fly with us in the future.”

Using the United app or United.com, customers with an electronic travel certificate (ETC) or a future flight credit (FFC), can enjoy more options and flexibility than ever including the ability to:

  • Automatically see and apply available travel credits on the check-out page when rebooking travel – this is will be available to MileagePlus members first with availability for all customers in the near future
  • Combine multiple travel credits to apply when booking new travel plans (customers can now combine multiple Future Flight Credits (FFCs) or Electronic Travel Certificates (ETCs), and will soon be able to combine ETCs and FTCs together)
  • Book travel on partner airlines
  • Purchase extra legroom seats and pre-pay for checked baggage at time of check-out
  • Share travel credits with a friend or family member from wholly unused travel credits issued on or before August 31, 2021 by applying travel credits as payment on check-out screen

As customers return to flying with United, they will notice other new service upgrades including the option to pre-order snacks and beverages online and through United’s app. And customers can book trips with confidence knowing that if their plans change, they have the flexibility to adjust their travel with no change fees. United was the first global U.S. airline to eliminate change fees on most tickets and to allow all customers to fly standby for free on the same day of travel to the same destination.

United Next

United is more focused than ever on its commitment to customers and employees. In addition to today’s announcement, United has recently:

  • Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry’s fastest available Wi-Fi.
  • Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers.
  • Announced that United will train at least 5,000 pilots by 2030 through the United Aviate Academy, with the plan of at least half being women and people of color.
  • Required all U.S. employees to receive a COVID-19 vaccination.
  • Became the first airline to offer customers the ability to check their destination’s travel requirements, schedule COVID-19 tests and more on its mobile app and website.
  • Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup Heart Aerospace and a purchase agreement with Boom Supersonic.
  • Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to purchase one and a half times the amount of all of the rest of the world’s airlines’ publicly announced Sustainable Aviation Fuel commitments combined.
  • Eliminated change fees for all economy and premium cabin tickets for travel within the U.S.

About United

United’s shared purpose is “Connecting People. Uniting the World.” In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol “UAL”.

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Customers Can Now Access 3,000 COVID Testing Locations at Albertson Companies and Walmart Through Airline's Mobile App and Website

CHICAGO, Aug. 19, 2021 /PRNewswire/ — Starting today, United customers can access even more COVID testing locations, including more than 3,000 new Walmart and Albertson Companies locations across the U.S., through the airline’s website and mobile app in the Travel Ready Center. Customers can now easily book COVID-19 testing appointments at more than 3,800 total testing providers powered by Accenture technology and the CLX Health’s TrustAssure™ network and have their results delivered within 4 to 48 hours of their test and directly submitted to United’s website and mobile app to be reviewed for their flight.

United remains the only airline that gives customers destination-specific travel requirements and the ability to upload country-specific required forms, testing results and vaccination records, all within the United App and on United.com. To date, nearly 3.3 million vaccination records, test results and destination entry forms have been submitted through United’s online platforms.

“United continues to deliver solutions that make it simple for customers to understand and meet all testing and vaccination requirements directly through our award-winning digital channels,” said Linda Jojo, United’s executive vice president for technology and Chief Digital Officer. “As more Americans resume international travel, this enhancement to our mobile app and website will give our customers confidence and peace-of mind knowing they have access to all of the information and services they need right in the palm of their hand or on their laptop.”

Through United’s Travel Ready Center, customers can view a list of localized, eligible COVID testing locations, now including select Albertsons Companies and Walmart locations, as well as additional popular drug store, pharmacy chains, and local healthcare providers across the country. Customers can then select their preferred location and schedule an appointment directly through United’s website and mobile app. Once the test is reviewed, customers will see a status indicator informing them that they are “travel-ready” and can receive their mobile boarding pass. The airline plans to continue to expand its offering, including adding international testing sites for customers flying to the U.S. This process was designed with privacy in mind so that limited personal data is involved.

“At Albertsons Companies, we are always seeking convenient solutions for our customers, especially during the COVID-19 pandemic. Our partnership with United Airlines, to provide access to pre-travel COVID testing, is just another example of this intent,” said Omer Gajial, Albertsons Companies SVP of Pharmacy and Health. “With our integrated testing solution, our customers can easily schedule their COVID-19 test at one of our convenient store locations, and results are seamlessly and confidentially delivered to United Airlines.”

“Our TrustAssure™ platform was engineered to deliver a compliant, clinically sound, state of the art solution that leverages interoperability to thousands of COVID testing locations around the world,” said Joseph Gonzalez, Chief Strategy Officer for CLX Health. “The domestic expansion of our TrustAssure network of premier national retail partners supporting COVID-19 testing, including Albertsons and Walmart locations in the United States, will provide travelers a multitude of choices virtually anywhere in the country to help them meet their travel requirements.”

“Together with United, Albertsons and Walmart, we innovated at speed and scale to help implement a solution for United’s customers, creating a system designed to give them greater support and confidence to navigate the new complexities introduced as a result of COVID-19,” said Emily Weiss, global lead of Accenture’s Travel industry group. “We are proud to help with this effort and provide a solution to make meeting travel requirements easier for customers as they continue to resume flying domestically and internationally.”

Today’s news is the latest initiative the airline has introduced in recent months to make travel easier for customers who need proof of a negative COVID-19 test. United was the first to set up an easy way for international travelers to bring a CDC-approved test with them, self-administer while abroad, and return home through an innovative collaboration with Abbott. United was also the first airline to offer COVID-19 tests to customers traveling from San Francisco to Hawaii, and the first to launch a free transatlantic COVID-19 testing pilot program for customers traveling from Newark to London.

About United

United’s shared purpose is “Connecting People. Uniting the World.” For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of UAL is traded on the Nasdaq under the symbol “UAL”.

About Albertsons Companies

Albertsons Companies is a leading food and drug retailer that operates more than 1,700 pharmacies across 34 states and the District of Columbia under several well-known banners including Safeway, Vons, Albertsons, Jewel-Osco, Acme, Shaw’s, Tom Thumb, Randalls, United Supermarkets, Market Street, Haggen, and Carrs

About CLX Health and TrustAssure™

CLX Health, a privately and wholly owned SiriusIQ company, delivers a clinically sound, cloud-based, multi-stakeholder solution which manages a Covid-19 testing ecosystem of physicians, clinics, hospitals, laboratories, and consumers. CLX Health’s TrustAssure™ Global Network of Covid-19 testing partners and providers offer over 5,000 integrated locations across the United States and access to more than 15,000 locations in over 81 countries world-wide to support various “ready to” solutions for work, entertainment, and travel related engagements. For more information, please visit https://www.trustassure.com. To schedule a COVID-19 test, visit: https://booking.trustassure.app/

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United First U.S. Airline to Offer Economy Customers Option to Pre-Order Snacks and Beverages

CHICAGO, July 28, 2021 /PRNewswire/ — Starting today on select flights, all United customers – no matter what cabin of service they’re flying in – can use the airline’s award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they’re scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.

United’s pre-order technology is an extension of the airline’s contactless payment platform that allows customers to store payment information in a digital wallet. United’s pre-order option is now available on select flights departing from Chicago to Orange County, CA Sacramento, CA and San Diego, and will expand to all flights over 1,500 miles by early fall.

“Our new pre-order option reflects the customer experience transformation taking place at United – customers in our economy cabins will have an easy, convenient way to choose their snack or drink, and our flight attendants can move through the cabin faster, delivering more personalized service,” said Toby Enqvist, chief customer officer for United. “This new feature also builds on our existing contactless payment technology, which has enabled us to safely resume our inflight food and beverage program on select flights.”

How It Works

  • Five days prior to departure, customers will see an option in the Reservation Details section of the United app or on United.com to pre-order food and beverage items available for their specific flight. Customers will also receive an email notifying them when pre-order is available.
  • In economy cabins, customers can pre-order snacks and beverages from United’s buy-on-board menu. They will be asked to enter their credit card information but will not be charged until the items are served to them onboard.
  • In premium cabins, customers can select their meal option directly from the United app or website. Once they make their selection, they will get a receipt emailed to them.

About United’s Contactless Payment Technology

For customers looking to purchase drinks and snack items while onboard, United’s contactless payment platform allows them to store their payment information in a digital wallet on the United app and on United.com prior to departure.

  • Once in flight, customers can access a menu to view available items either on the United app or in Hemispheres® magazine.
  • Rather than handing the flight attendant a credit card, the flight attendant will ask for the customer’s name and seat to confirm the card on file.
  • Once confirmed, customers will receive their products and the card on file will be charged.

About United’s Newly Enhanced Buy-On-Board Menu

United recently unveiled its refreshed buy-on-board menu, which includes a wide variety of food and beverage offerings including:

  • Adult Beverage Options: Mango White Claw®; red, white and sparkling wine, and new beer options such as Breckenridge Brewery Juice Drop Hazy IPA and Michelob ULTRA®.
  • Three New Snack Boxes: A Tapas snack box with European-inspired offerings; a Takeoff snack box with high-protein options; a Recline snack box with movie theater themed treats.
  • A la Carte Snack Options: Including chips, dips, trail mix and chocolate-covered dried fruit.

New Domestic Premium Cabin Menu Items

United also introduced brand-new meal offerings to customers seated in domestic premium cabins on flights over 1,500 miles and hub-to-hub flights over 800 miles.

  • The enhanced meal service includes a choice of entrees – including fresher options like egg scramble with plant-based chorizo and grilled chicken breast with orzo and lemon basil pesto – sides and dessert.
  • United has also teamed with Eli’s Cheesecake to create a uniquely United chocolate pie flavor called “Pie in the Sky.”
  • The meals will be served on one tray, with items individually wrapped, to limit person-to-person contact and further the safety of our employees and customers.

United’s pre-order technology is available beginning July 28 for flights departing on or after August 2. The technology will initially be available on flights from Chicago O’Hare International Airport to San Diego International Airport, Sacramento International Airport, Orange County’s John Wayne Airport and Honolulu’s Daniel K. Inouye International Airport.

For information on snacks available, United’s contactless payment technology and FAQs, visit United.com/snacktime.

About United

United’s shared purpose is “Connecting People. Uniting the World.” For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of UAL is traded on the Nasdaq under the symbol “UAL”.

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Unveils Campaign Featuring Team USA Olympic and Paralympic Athletes

When combined with the current order book, United expects to introduce more than 500 new, narrow-body aircraft: 40 in 2022, 138 in 2023 and as many as 350 in 2024 and beyond. That means in 2023 alone, United’s fleet will, on average, add about one new narrow-body aircraft every three days.

United’s new aircraft order – 50 737 MAX 8s, 150 737 MAX 10s and 70 A321neos – will come with a new signature interior that includes seat-back entertainment in every seat, larger overhead bins for every passenger’s carry-on bag and the industry’s fastest available in-flight WiFi, as well as a bright look-and-feel with LED lighting. The airline expects to fly the first 737 MAX 8 with the signature interior this summer and to begin flying the 737 MAX 10 and the Airbus A321neo in early 2023.

What’s more, United intends to upgrade 100% of its mainline, narrow-body fleet to these standards by 2025, an extraordinary retrofit project that, when combined with the number of new aircraft joining the fleet, means United will deliver its state-of-the-art inflight experience to tens of millions of customers at an unprecedented pace.

This order will also significantly boost United’s total number of mainline daily departures and available seats across the airline’s North American network, as well as the number of premium seats, both United FirstSM and Economy Plus®. Specifically, United expects it will have on average 53 premium seats per North American departure by 2026, an increase of about 75% over 2019, and more than any competitor in North America.

“Our United Next vision will revolutionize the experience of flying United as we accelerate our business to meet a resurgence in air travel,” said United CEO Scott Kirby. “By adding and upgrading this many aircraft so quickly with our new signature interiors, we’ll combine friendly, helpful service with the best experience in the sky, all across our premier global network. At the same time, this move underscores the critical role United plays in fueling the broader U.S. economy – we expect the addition of these new aircraft will have a significant economic impact on the communities we serve in terms of job creation, traveler spending and commerce.”

United expects to create approximately 25,000 well-paying, unionized jobs at the airline as a result of adding these new aircraft and, based on a study from the Federal Aviation Administration, the airline expects to drive more than $30 billion in traveler spending when flying United and contribute an estimated $50 billion annually towards the U.S. economy by 2026.

Plus, adding these new 737 MAX and Airbus A321neo aircraft means United will replace older, smaller mainline jets and at least 200 single-class regional jets with larger aircraft, which the airline expects will lead to significant sustainability benefits compared to older planes: an expected 11% overall improvement in fuel efficiency and an expected 17-20% lower carbon emission per seat compared to older planes.

The best customer experience in the industry

United’s new aircraft reflect a vastly improved customer experience standard – United’s signature interior – that places a premium on the overall comfort of flying – more overall available seats in the market, more premium seats on each aircraft, as well as better entertainment, overhead storage and technology features. These standards will be applied to the airline’s retrofit plan – a nose-to-tail transformation of its mainline, narrow-body fleet – that is expected to be 66% complete by 2023 and 99% complete by the summer of 2025.

United’s new narrow-body jets will help the airline increase its total seats per departure for North American flights by 30 seats, or almost 30%, by 2026. At the same time, the airline will quickly grow the number of United FirstSM and Economy Plus® seats for customers seeking an elevated experience.

United’s 737 MAX 8 has 16 United FirstSM seats and 54 Economy Plus® seats – more than double the number of extra leg room seats offered by competing airlines on similar-sized aircraft. The 737 MAX 10 – the largest member of the MAX family – makes up the majority of United’s new order and will include 20 United FirstSM seats and 64 Economy Plus® seats and the new A321neo aircraft are expected to have a United FirstSM and Economy Plus® seat count similar to that of the 737 MAX 10.

By flying bigger jets with a signature interior that includes more premium seating, United will give customers more choice when selecting their onboard experience, provide MileagePlus® members more opportunity for upgrades, and position United to better meet the demand among United’s business customers while creating even more connectivity to its global long-haul network, helping to fuel growth to all corners of the world.

“We’ll deliver a better, more consistent experience, with more features for more customers, faster than ever. While some airlines are reducing the number of economy seats with extra leg room, United will offer the most premium seats in North America, taking a different, more customer-friendly approach,” said Andrew Nocella, United’s EVP and Chief Commercial Officer. “This is United playing to our strengths – the location of our U.S. hubs means we’re uniquely positioned to focus on premium products, business travel and global flying like no other U.S. airline. Our new, signature interior creates a more consistent product across our mainline fleet – with a focus on the amenities that customers value most like seat back screens, fast WiFi and extra storage – to further set ourselves apart.”

United’s inflight entertainment – 13-inch high-definition screens in every first class seat and 10-inch HD screens in every United Economy seat on the 737 MAX – includes free access to more than 2,800 selections including movies, TV shows and international selections, as well as audio playlists, podcasts, and games. Customers also can watch documentaries and live concerts through United’s exclusive collaboration with the Coda Collection. Plus, every seat on these aircraft has access to electrical power and USB charge ports and provides a seatback experience with accessibility features for people with hearing or visual disabilities.

Each new 737 MAX and A321neo will have the industry’s fastest available in-flight WiFi that lets customers stream video from online services. The aircraft also will have Bluetooth technology throughout for easy connections between wireless headphones and the seatback entertainment screens.

United’s new, significantly larger overhead bins will provide space for one carry-on bag for every person onboard, addressing several of the biggest pain points among customers and employees. United expects that the availability of these larger bins will help alleviate gate crowding and anxiety, reduce the number of gate-checked bags and decrease the time it takes to board.

More Flights, New Destinations

United’s plan to add hundreds of signature interior narrow-body aircraft to its fleet will give customers access to more modern seats and planes while reducing flights that use smaller, single-class regional jets. These new aircraft also will give customers even more options to fly between U.S. cities, including some new destinations, when they travel through the airline’s major U.S. hubs. Finally, the larger mainline fleet will help accelerate United’s plans to expand service in partnership with local airport authorities across the United States.

Impact in Newark/NYC

United expects to resume its full schedule of flights out of Newark by November 2021 when the FAA slot waiver period ends. The airline is already the leading carrier from Newark – United’s largest global gateway – with 430 daily flights that include international destinations like Johannesburg, Tel Aviv, Mumbai and Hong Kong.

United expects the number of Newark departures on mainline aircraft to increase from 55% in 2019 to 70% by 2026. And by late 2021, United expects 100% of Newark departures to be on dual-class aircraft, including the 737 MAX and the airline’s new, dual-class 50-seat CRJ-550 jet. Today’s aircraft order means the airline can create quality, union jobs, as well as grow domestic and international capacity from Newark for years to come by replacing smaller mainline jets with larger aircraft, while at the same time driving international growth, by connecting more customers from U.S. cities to Newark/NYC for their international flights.

United is in the midst of a significant facility expansion and upgrade project at Newark. The work includes renovating an existing United Club SM location in Terminal C, building a completely new lounge in Terminal C that is capable of accommodating 500 travelers and will have panoramic views of Manhattan, as well as building a brand new United Club in Terminal A where United will operate from 12 new gates.

Jobs

Today, the airline supports about 68,000 union jobs – 89% of the airline’s total domestic workforce.

All United employees – even part-time workers – earn more than the federal minimum wage, are eligible to receive company-sponsored medical coverage, participate in company-funded retirement programs like 401(k)s and receive paid sick leave, paid vacation and flight privileges when space is available to destinations around the world. Plus, these jobs offer opportunities for career growth – about 69% of the airline’s senior leaders were internally promoted and more than 1,500 frontline employees have been promoted into management roles in the past seven years.

“The addition of these 270 new aircraft and reduction of single-class regional jets is not only good news for customers, it is excellent news for the 12,000 current United pilots, and the 10,000 more we expect to hire before the decade is out,” said United ALPA Chair Capt. Todd Insler. “This is exactly what we planned for when we reached our industry-leading pandemic recovery agreement last year and kept United pilots on the property, trained and ready to take advantage of the rapid recovery in passenger demand. With the strength of our network, fleet, and pilot compensation, we are sure United will remain the destination of choice for the most highly qualified airline pilots.”

United’s new aircraft order is expected to create about 25,000 well-paying, unionized jobs by 2026, including the following at each of the airline’s seven, major U.S. hubs:

  • Newark / EWR: up to 5,000 jobs
  • San Francisco / SFO: up to 4,000 jobs
  • Washington, D.C. / IAD: up to 3,000 jobs
  • Chicago / ORD: up to 3,000 jobs
  • Houston / IAH: up to 3,000 jobs
  • Denver / DEN: up to 3,000 jobs
  • Los Angeles / LAX: up to 1,400 jobs

United has contracts in place with the following unions and these descriptions provide an overview of each frontline group as well as salary details for each position:

  • Contact Center, Ramp and Customer Service Agents (represented by IAM): United employed about 28,000 agents in 2019 – 14,000 who help load each aircraft, 12,000 customer service representatives in airports and 3,000 contact center agents (including about 900 based at the airline’s Houston Reservation Center and 700 at United’s Chicago facility) who help customers find the best option for their travel. Most of these jobs include entry-level opportunities for people directly out of high school and college, and their combined wages and benefits in 2019 totaled more than $90,000 at the top of their pay scale. Several of United’s top leaders started out working on the ramp or in customer service, including United’s current Senior Vice President of Airport Operations who started on the ramp, the airline’s Vice President of San Francisco, who started as a customer service agent and United’s current Managing Director of Customer Care, who started as a lead travel consultant.
  • Dispatchers (represented by PAFCA): United has 400 dispatchers and in 2019 their combined wages and benefits totaled more than $200,000 at the top of their pay scale. These positions are certified by the FAA and share joint responsibility with the captain for the safe operation of every United flight. The airline has many dispatchers working in United’s Network Operations Center who came from positions across the company including agents and management positions.
  • Flight Attendants (represented by AFA): United had about 24,000 active flight attendants in 2019 and their combined wages and benefits totaled more than $90,000 at the top of their pay scale. With the unique ability to see the world while working, it’s no surprise that flight attendant jobs are highly desired. In 2019, United had over 65,000 applicants for fewer than 1,500 flight attendant positions. New hires go through a six-week training course at United’s Houston Training Center and visit one of the airline’s seven training facilities every year to keep their skills fresh. Additionally, those interested in becoming a flight attendant do not require special schooling or a college degree and are fully trained once hired. United’s current Senior Vice President of Inflight Services started as a flight attendant.
  • Pilots (represented by ALPA): United has about 12,000 pilots – Captains of United’s Boeing 787s and 777s can earn more than $350,000. In addition, United pilots receive one of the highest 401(k) matches in the nation – 16% of base pay. United leads the industry as the only major airline to own its own flight school – the United Aviate Academy – and recently embarked on a plan to train 5,000 new pilots by 2030 with the goal of at least half of them being women and people of color. The company had previously announced that it anticipates hiring more than 10,000 pilots by 2029. All United pilots complete intensive simulator training with our pilot instructors and evaluators every nine months at United’s Flight Training Center in Denver. United’s current Senior Vice President of Flight Operations started as a First Officer, served as a U.S. Naval Aviator and retired as a Navy Captain from the U.S. Navy Reserve.
  • Technicians (represented by IBT): United had more than 9,000 technicians in 2019 and their combined wages and benefits totaled more than $140,000 at the top of their pay scale. This frontline team includes aircraft mechanics, facilities technicians and ground equipment technicians. These are highly skilled jobs – the airline actively recruits from the military – and United provides an onramp to this career through entry-level positions. Several United airlines leaders started out as aircraft mechanics, including the airline’s current Vice President for Technical Operations.

Overall Economic Impact

In addition to creating jobs, the addition of these new aircraft to United’s fleet is expected to drive more than $30 billion in traveler spending when flying United and contribute an estimated $50 billion annually towards the U.S. economy by 2026, based on a study from the Federal Aviation Administration and United’s internal estimates:

  • Jobs & Wages: In 2020, United paid more than $10 billion in wages and this new aircraft order has the potential to create an additional 25,000 United jobs by 2026, with billions of dollars more in potential additional wages expected. United estimates that every new direct airline job results in about two additional indirect jobs like aircraft manufacturers, airport management and airport retail. Furthermore, United’s estimates indicate that each new direct and indirect job induces an additional five jobs, potentially creating a total wage impact of up to $12 billion annually.
  • Visitor Spending: Based on the FAA study, United estimates domestic air travelers spend about $500 per trip in addition to airfare (food, lodging, recreation, gifts, entertainment, etc.). The addition of 270 new aircraft means the potential to carry tens of millions more passengers per year through 2026, which, using this metric for visitor spending, could contribute more than $30 billion in annual consumer spending when traveling on United.
  • Taxes & Fees: Each year, United generates about $4 billion of direct (ticket excise, fuel, and property) and payroll taxes. United’s own internal analysis estimates that these numbers will increase as a result of purchasing these 270 new aircraft.

Sustainability

By 2026, United expects its use of aircraft in this new order alone will lower the airline’s total carbon emissions per seat up to 15%. Specifically, the 737 MAX and A321neo aircraft offer better overall range and environmental performance with their new, more fuel-efficient engines and improved aerodynamics. Improvements come from new engines, lighter-weight carbon composite airframes and aerodynamic innovations like natural laminar flow that reduces drag. United has set an ambitious goal to be 100% green by reducing its greenhouse gas emissions 100% by 2050, without relying on traditional carbon offsets.

About United

United’s shared purpose is “Connecting People. Uniting the World.” For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of UAL is traded on the Nasdaq under the symbol “UAL”.

Cautionary Statement Regarding Forward-Looking Statements1

Certain statements in this press release are forward-looking and thus reflect United’s current expectations and beliefs with respect to certain current and future events and anticipated effects of the new aircraft order and the broader United Next plan. Such forward-looking statements are and will be subject to many risks and uncertainties relating to United’s operations and business environment that may cause actual results to differ materially from any future results expressed or implied in such forward-looking statements. Words such as “expects,” “will,” “plans,” “anticipates,” “indicates,” “remains,” “believes,” “estimates,” “forecast,” “guidance,” “outlook,” “goals,” “targets” and similar expressions are intended to identify forward-looking statements. Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as conditional statements, statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties, or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this press release are based upon information available to United on the date of this press release. United undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law.

United’s actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: the adverse impacts of the ongoing COVID-19 global pandemic, and possible outbreaks of another disease or similar public health threat in the future, on the business, operating results, financial condition, liquidity and near-term and long-term strategic operating plan of United, including possible additional adverse impacts resulting from the duration and spread of the pandemic; unfavorable economic and political conditions in the United States and globally; the highly competitive nature of the global airline industry and susceptibility of the industry to price discounting and changes in capacity; high and/or volatile fuel prices or significant disruptions in the supply of aircraft fuel; United’s reliance on technology and automated systems to operate its business and the impact of any significant failure or disruption of, or failure to effectively integrate and implement, the technology or systems; United’s reliance on third-party service providers and the impact of any significant failure of these parties to perform as expected, or interruptions in United’s relationships with these providers or their provision of services; adverse publicity, harm to United’s brand, reduced travel demand, potential tort liability and voluntary or mandatory operational restrictions as a result of an accident, catastrophe or incident involving United, its regional carriers, its codeshare partners, or another airline; terrorist attacks, international hostilities or other security events, or the fear of terrorist attacks or hostilities, even if not made directly on the airline industry; increasing privacy and data security obligations or a significant data breach; disruptions to United’s regional network and United Express flights provided by third-party regional carriers; the failure of United’s significant investments in other airlines, equipment manufacturers and other aviation industry participants to produce the returns or results United expects; further changes to the airline industry with respect to alliances and joint business arrangements or due to consolidations; changes in United’s network strategy or other factors outside United’s control resulting in less economic aircraft orders, costs related to modification or termination of aircraft orders or entry into less favorable aircraft orders, as well as any inability to accept or integrate new aircraft into its fleet as planned; United’s reliance on single suppliers to source a majority of its aircraft and certain parts, and the impact of any failure to obtain timely deliveries, additional equipment or support from any of these suppliers; the impacts of union disputes, employee strikes or slowdowns, and other labor-related disruptions on United’s operations; extended interruptions or disruptions in service at major airports where United operates; the impacts of seasonality and other factors associated with the airline industry; United’s failure to realize the full value of its intangible assets or its long-lived assets, causing United to record impairments; any damage to United’s reputation or brand image; the limitation of United’s ability to use its net operating loss carryforwards and certain other tax attributes to offset future taxable income for U.S. federal income tax purposes; the costs of compliance with extensive government regulation of the airline industry; costs, liabilities and risks associated with environmental regulation and climate change; the impacts of United’s significant amount of financial leverage from fixed obligations, the possibility United may seek material amounts of additional financial liquidity in the short-term and insufficient liquidity on its financial condition and business; failure to comply with the covenants in the MileagePlus financing agreements, resulting in the possible acceleration of the MileagePlus indebtedness, foreclosure upon the collateral securing the MileagePlus indebtedness or the exercise of other remedies; failure to comply with financial and other covenants governing United’s other debt; changes in, or failure to retain, United’s senior management team or other key employees; current or future litigation and regulatory actions, or failure to comply with the terms of any settlement, order or arrangement relating to these actions; increases in insurance costs or inadequate insurance coverage; and other risks and uncertainties set forth under Part I, Item 1A., “Risk Factors,” of United’s Annual Report on Form 10-K for the fiscal year ended December 31, 2020 as well as other risks and uncertainties set forth from time to time in the reports United files with the U.S. Securities and Exchange Commission.

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Adds 270 Boeing and Airbus Aircraft to Fleet, Largest Order in Airline's History and Biggest by a Single Carrier in a Decade


United Adds 270 Boeing and Airbus Aircraft to Fleet, Largest Order in Airline’s History and Biggest by a Single Carrier in a Decade – United Hub

“United Next” includes addition of 200 Boeing 737 MAX and 70 Airbus A321neo as well as plans to retrofit 100% of remaining mainline, narrow-body fleet to transform the customer experience and create a new signature interior – a roughly 75% increase in premium seats per North American departure, larger overhead bins, seatback entertainment in every seat and industry’s fastest available WiFi;

June 29, 2021

CHICAGO, June 29, 2021 /PRNewswire/ — United Airlines today announced the purchase of 270 new Boeing and Airbus aircraft – the largest combined order in the airline’s history and the biggest by an individual carrier in the last decade. The ‘United Next’ plan will have a transformational effect on the customer experience and is expected to increase the total number of available seats per domestic departure by almost 30%, significantly lower carbon emissions per seat and create tens of thousands of quality, unionized jobs by 2026, all efforts that will have a positive, ripple effect across the broader U.S. economy.

When combined with the current order book, United expects to introduce more than 500 new, narrow-body aircraft: 40 in 2022, 138 in 2023 and as many as 350 in 2024 and beyond. That means in 2023 alone, United’s fleet will, on average, add about one new narrow-body aircraft every three days.

United’s new aircraft order – 50 737 MAX 8s, 150 737 MAX 10s and 70 A321neos – will come with a new signature interior that includes seat-back entertainment in every seat, larger overhead bins for every passenger’s carry-on bag and the industry’s fastest available in-flight WiFi, as well as a bright look-and-feel with LED lighting. The airline expects to fly the first 737 MAX 8 with the signature interior this summer and to begin flying the 737 MAX 10 and the Airbus A321neo in early 2023.

What’s more, United intends to upgrade 100% of its mainline, narrow-body fleet to these standards by 2025, an extraordinary retrofit project that, when combined with the number of new aircraft joining the fleet, means United will deliver its state-of-the-art inflight experience to tens of millions of customers at an unprecedented pace.

This order will also significantly boost United’s total number of mainline daily departures and available seats across the airline’s North American network, as well as the number of premium seats, both United FirstSM and Economy Plus®. Specifically, United expects it will have on average 53 premium seats per North American departure by 2026, an increase of about 75% over 2019, and more than any competitor in North America.

“Our United Next vision will revolutionize the experience of flying United as we accelerate our business to meet a resurgence in air travel,” said United CEO Scott Kirby. “By adding and upgrading this many aircraft so quickly with our new signature interiors, we’ll combine friendly, helpful service with the best experience in the sky, all across our premier global network. At the same time, this move underscores the critical role United plays in fueling the broader U.S. economy – we expect the addition of these new aircraft will have a significant economic impact on the communities we serve in terms of job creation, traveler spending and commerce.”

United expects to create approximately 25,000 well-paying, unionized jobs at the airline as a result of adding these new aircraft and, based on a study from the Federal Aviation Administration, the airline expects to drive more than $30 billion in traveler spending when flying United and contribute an estimated $50 billion annually towards the U.S. economy by 2026.

Plus, adding these new 737 MAX and Airbus A321neo aircraft means United will replace older, smaller mainline jets and at least 200 single-class regional jets with larger aircraft, which the airline expects will lead to significant sustainability benefits compared to older planes: an expected 11% overall improvement in fuel efficiency and an expected 17-20% lower carbon emission per seat compared to older planes.

The best customer experience in the industry

United’s new aircraft reflect a vastly improved customer experience standard – United’s signature interior – that places a premium on the overall comfort of flying – more overall available seats in the market, more premium seats on each aircraft, as well as better entertainment, overhead storage and technology features. These standards will be applied to the airline’s retrofit plan – a nose-to-tail transformation of its mainline, narrow-body fleet – that is expected to be 66% complete by 2023 and 99% complete by the summer of 2025.

United’s new narrow-body jets will help the airline increase its total seats per departure for North American flights by 30 seats, or almost 30%, by 2026. At the same time, the airline will quickly grow the number of United FirstSM and Economy Plus® seats for customers seeking an elevated experience.

United’s 737 MAX 8 has 16 United FirstSM seats and 54 Economy Plus® seats – more than double the number of extra leg room seats offered by competing airlines on similar-sized aircraft. The 737 MAX 10 – the largest member of the MAX family – makes up the majority of United’s new order and will include 20 United FirstSM seats and 64 Economy Plus® seats and the new A321neo aircraft are expected to have a United FirstSM and Economy Plus® seat count similar to that of the 737 MAX 10.

By flying bigger jets with a signature interior that includes more premium seating, United will give customers more choice when selecting their onboard experience, provide MileagePlus® members more opportunity for upgrades, and position United to better meet the demand among United’s business customers while creating even more connectivity to its global long-haul network, helping to fuel growth to all corners of the world.

“We’ll deliver a better, more consistent experience, with more features for more customers, faster than ever. While some airlines are reducing the number of economy seats with extra leg room, United will offer the most premium seats in North America, taking a different, more customer-friendly approach,” said Andrew Nocella, United’s EVP and Chief Commercial Officer. “This is United playing to our strengths – the location of our U.S. hubs means we’re uniquely positioned to focus on premium products, business travel and global flying like no other U.S. airline. Our new, signature interior creates a more consistent product across our mainline fleet – with a focus on the amenities that customers value most like seat back screens, fast WiFi and extra storage – to further set ourselves apart.”

United’s inflight entertainment – 13-inch high-definition screens in every first class seat and 10-inch HD screens in every United Economy seat on the 737 MAX – includes free access to more than 2,800 selections including movies, TV shows and international selections, as well as audio playlists, podcasts, and games. Customers also can watch documentaries and live concerts through United’s exclusive collaboration with the Coda Collection. Plus, every seat on these aircraft has access to electrical power and USB charge ports and provides a seatback experience with accessibility features for people with hearing or visual disabilities.

Each new 737 MAX and A321neo will have the industry’s fastest available in-flight WiFi that lets customers stream video from online services. The aircraft also will have Bluetooth technology throughout for easy connections between wireless headphones and the seatback entertainment screens.

United’s new, significantly larger overhead bins will provide space for one carry-on bag for every person onboard, addressing several of the biggest pain points among customers and employees. United expects that the availability of these larger bins will help alleviate gate crowding and anxiety, reduce the number of gate-checked bags and decrease the time it takes to board.

More Flights, New Destinations

United’s plan to add hundreds of signature interior narrow-body aircraft to its fleet will give customers access to more modern seats and planes while reducing flights that use smaller, single-class regional jets. These new aircraft also will give customers even more options to fly between U.S. cities, including some new destinations, when they travel through the airline’s major U.S. hubs. Finally, the larger mainline fleet will help accelerate United’s plans to expand service in partnership with local airport authorities across the United States.

Impact in Newark/NYC

United expects to resume its full schedule of flights out of Newark by November 2021 when the FAA slot waiver period ends. The airline is already the leading carrier from Newark – United’s largest global gateway – with 430 daily flights that include international destinations like Johannesburg, Tel Aviv, Mumbai and Hong Kong.

United expects the number of Newark departures on mainline aircraft to increase from 55% in 2019 to 70% by 2026. And by late 2021, United expects 100% of Newark departures to be on dual-class aircraft, including the 737 MAX and the airline’s new, dual-class 50-seat CRJ-550 jet. Today’s aircraft order means the airline can create quality, union jobs, as well as grow domestic and international capacity from Newark for years to come by replacing smaller mainline jets with larger aircraft, while at the same time driving international growth, by connecting more customers from U.S. cities to Newark/NYC for their international flights.

United is in the midst of a significant facility expansion and upgrade project at Newark. The work includes renovating an existing United Club SM location in Terminal C, building a completely new lounge in Terminal C that is capable of accommodating 500 travelers and will have panoramic views of Manhattan, as well as building a brand new United Club in Terminal A where United will operate from 12 new gates.

Jobs

Today, the airline supports about 68,000 union jobs – 89% of the airline’s total domestic workforce.

All United employees – even part-time workers – earn more than the federal minimum wage, are eligible to receive company-sponsored medical coverage, participate in company-funded retirement programs like 401(k)s and receive paid sick leave, paid vacation and flight privileges when space is available to destinations around the world. Plus, these jobs offer opportunities for career growth – about 69% of the airline’s senior leaders were internally promoted and more than 1,500 frontline employees have been promoted into management roles in the past seven years.

“The addition of these 270 new aircraft and reduction of single-class regional jets is not only good news for customers, it is excellent news for the 12,000 current United pilots, and the 10,000 more we expect to hire before the decade is out,” said United ALPA Chair Capt. Todd Insler. “This is exactly what we planned for when we reached our industry-leading pandemic recovery agreement last year and kept United pilots on the property, trained and ready to take advantage of the rapid recovery in passenger demand. With the strength of our network, fleet, and pilot compensation, we are sure United will remain the destination of choice for the most highly qualified airline pilots.”

United’s new aircraft order is expected to create about 25,000 well-paying, unionized jobs by 2026, including the following at each of the airline’s seven, major U.S. hubs:

  • Newark / EWR:                   up to 5,000 jobs
  • San Francisco / SFO:         up to 4,000 jobs
  • Washington, D.C. / IAD:     up to 3,000 jobs
  • Chicago / ORD:                  up to 3,000 jobs
  • Houston / IAH:                    up to 3,000 jobs
  • Denver / DEN:                    up to 3,000 jobs
  • Los Angeles / LAX:             up to 1,400 jobs

United has contracts in place with the following unions and these descriptions provide an overview of each frontline group as well as salary details for each position:

  • Contact Center, Ramp and Customer Service Agents (represented by IAM): United employed about 28,000 agents in 2019 – 14,000 who help load each aircraft, 12,000 customer service representatives in airports and 3,000 contact center agents (including about 900 based at the airline’s Houston Reservation Center and 700 at United’s Chicago facility) who help customers find the best option for their travel. Most of these jobs include entry-level opportunities for people directly out of high school and college, and their combined wages and benefits in 2019 totaled more than $90,000 at the top of their pay scale. Several of United’s top leaders started out working on the ramp or in customer service, including United’s current Senior Vice President of Airport Operations who started on the ramp, the airline’s Vice President of San Francisco, who started as a customer service agent and United’s current Managing Director of Customer Care, who started as a lead travel consultant.
  • Dispatchers (represented by PAFCA): United has 400 dispatchers and in 2019 their combined wages and benefits totaled more than $200,000 at the top of their pay scale. These positions are certified by the FAA and share joint responsibility with the captain for the safe operation of every United flight. The airline has many dispatchers working in United’s Network Operations Center who came from positions across the company including agents and management positions.
  • Flight Attendants (represented by AFA): United had about 24,000 active flight attendants in 2019 and their combined wages and benefits totaled more than $90,000 at the top of their pay scale. With the unique ability to see the world while working, it’s no surprise that flight attendant jobs are highly desired. In 2019, United had over 65,000 applicants for fewer than 1,500 flight attendant positions. New hires go through a six-week training course at United’s Houston Training Center and visit one of the airline’s seven training facilities every year to keep their skills fresh. Additionally, those interested in becoming a flight attendant do not require special schooling or a college degree and are fully trained once hired. United’s current Senior Vice President of Inflight Services started as a flight attendant.
  • Pilots (represented by ALPA): United has about 12,000 pilots – Captains of United’s Boeing 787s and 777s can earn more than $350,000. In addition, United pilots receive one of the highest 401(k) matches in the nation – 16% of base pay. United leads the industry as the only major airline to own its own flight school – the United Aviate Academy – and recently embarked on a plan to train 5,000 new pilots by 2030 with the goal of at least half of them being women and people of color. The company had previously announced that it anticipates hiring more than 10,000 pilots by 2029. All United pilots complete intensive simulator training with our pilot instructors and evaluators every nine months at United’s Flight Training Center in Denver. United’s current Senior Vice President of Flight Operations started as a First Officer, served as a U.S. Naval Aviator and retired as a Navy Captain from the U.S. Navy Reserve.
  • Technicians (represented by IBT): United had more than 9,000 technicians in 2019 and their combined wages and benefits totaled more than $140,000 at the top of their pay scale. This frontline team includes aircraft mechanics, facilities technicians and ground equipment technicians. These are highly skilled jobs – the airline actively recruits from the military – and United provides an onramp to this career through entry-level positions. Several United airlines leaders started out as aircraft mechanics, including the airline’s current Vice President for Technical Operations.

Overall Economic Impact

In addition to creating jobs, the addition of these new aircraft to United’s fleet is expected to drive more than $30 billion in traveler spending when flying United and contribute an estimated $50 billion annually towards the U.S. economy by 2026, based on a study from the Federal Aviation Administration and United’s internal estimates:

  • Jobs & Wages: In 2020, United paid more than $10 billion in wages and this new aircraft order has the potential to create an additional 25,000 United jobs by 2026, with billions of dollars more in potential additional wages expected. United estimates that every new direct airline job results in about two additional indirect jobs like aircraft manufacturers, airport management and airport retail. Furthermore, United’s estimates indicate that each new direct and indirect job induces an additional five jobs, potentially creating a total wage impact of up to $12 billion annually.
  • Visitor Spending: Based on the FAA study, United estimates domestic air travelers spend about $500 per trip in addition to airfare (food, lodging, recreation, gifts, entertainment, etc.). The addition of 270 new aircraft means the potential to carry tens of millions more passengers per year through 2026, which, using this metric for visitor spending, could contribute more than $30 billion in annual consumer spending when traveling on United.
  • Taxes & Fees: Each year, United generates about $4 billion of direct (ticket excise, fuel, and property) and payroll taxes. United’s own internal analysis estimates that these numbers will increase as a result of purchasing these 270 new aircraft.

Sustainability

By 2026, United expects its use of aircraft in this new order alone will lower the airline’s total carbon emissions per seat up to 15%. Specifically, the 737 MAX and A321neo aircraft offer better overall range and environmental performance with their new, more fuel-efficient engines and improved aerodynamics. Improvements come from new engines, lighter-weight carbon composite airframes and aerodynamic innovations like natural laminar flow that reduces drag. United has set an ambitious goal to be 100% green by reducing its greenhouse gas emissions 100% by 2050, without relying on traditional carbon offsets.

About United

United’s shared purpose is “Connecting People. Uniting the World.” For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of UAL is traded on the Nasdaq under the symbol “UAL”.

Cautionary Statement Regarding Forward-Looking Statements1

Certain statements in this press release are forward-looking and thus reflect United’s current expectations and beliefs with respect to certain current and future events and anticipated effects of the new aircraft order and the broader United Next plan. Such forward-looking statements are and will be subject to many risks and uncertainties relating to United’s operations and business environment that may cause actual results to differ materially from any future results expressed or implied in such forward-looking statements. Words such as “expects,” “will,” “plans,” “anticipates,” “indicates,” “remains,” “believes,” “estimates,” “forecast,” “guidance,” “outlook,” “goals,” “targets” and similar expressions are intended to identify forward-looking statements. Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as conditional statements, statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties, or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this press release are based upon information available to United on the date of this press release. United undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law.

United’s actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: the adverse impacts of the ongoing COVID-19 global pandemic, and possible outbreaks of another disease or similar public health threat in the future, on the business, operating results, financial condition, liquidity and near-term and long-term strategic operating plan of United, including possible additional adverse impacts resulting from the duration and spread of the pandemic; unfavorable economic and political conditions in the United States and globally; the highly competitive nature of the global airline industry and susceptibility of the industry to price discounting and changes in capacity; high and/or volatile fuel prices or significant disruptions in the supply of aircraft fuel; United’s reliance on technology and automated systems to operate its business and the impact of any significant failure or disruption of, or failure to effectively integrate and implement, the technology or systems; United’s reliance on third-party service providers and the impact of any significant failure of these parties to perform as expected, or interruptions in United’s relationships with these providers or their provision of services; adverse publicity, harm to United’s brand, reduced travel demand, potential tort liability and voluntary or mandatory operational restrictions as a result of an accident, catastrophe or incident involving United, its regional carriers, its codeshare partners, or another airline; terrorist attacks, international hostilities or other security events, or the fear of terrorist attacks or hostilities, even if not made directly on the airline industry; increasing privacy and data security obligations or a significant data breach; disruptions to United’s regional network and United Express flights provided by third-party regional carriers; the failure of United’s significant investments in other airlines, equipment manufacturers and other aviation industry participants to produce the returns or results United expects; further changes to the airline industry with respect to alliances and joint business arrangements or due to consolidations; changes in United’s network strategy or other factors outside United’s control resulting in less economic aircraft orders, costs related to modification or termination of aircraft orders or entry into less favorable aircraft orders, as well as any inability to accept or integrate new aircraft into its fleet as planned; United’s reliance on single suppliers to source a majority of its aircraft and certain parts, and the impact of any failure to obtain timely deliveries, additional equipment or support from any of these suppliers; the impacts of union disputes, employee strikes or slowdowns, and other labor-related disruptions on United’s operations; extended interruptions or disruptions in service at major airports where United operates; the impacts of seasonality and other factors associated with the airline industry; United’s failure to realize the full value of its intangible assets or its long-lived assets, causing United to record impairments; any damage to United’s reputation or brand image; the limitation of United’s ability to use its net operating loss carryforwards and certain other tax attributes to offset future taxable income for U.S. federal income tax purposes; the costs of compliance with extensive government regulation of the airline industry; costs, liabilities and risks associated with environmental regulation and climate change; the impacts of United’s significant amount of financial leverage from fixed obligations, the possibility United may seek material amounts of additional financial liquidity in the short-term and insufficient liquidity on its financial condition and business; failure to comply with the covenants in the MileagePlus financing agreements, resulting in the possible acceleration of the MileagePlus indebtedness, foreclosure upon the collateral securing the MileagePlus indebtedness or the exercise of other remedies; failure to comply with financial and other covenants governing United’s other debt; changes in, or failure to retain, United’s senior management team or other key employees; current or future litigation and regulatory actions, or failure to comply with the terms of any settlement, order or arrangement relating to these actions; increases in insurance costs or inadequate insurance coverage; and other risks and uncertainties set forth under Part I, Item 1A., “Risk Factors,” of United’s Annual Report on Form 10-K for the fiscal year ended December 31, 2020 as well as other risks and uncertainties set forth from time to time in the reports United files with the U.S. Securities and Exchange Commission.

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com


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United Airlines to launch nonstop flight between North America and Cape Town, South Africa

United Airlines is canceling 737 Max flights through early July

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Updated 5:28 PM ET, Mon April 15, 2019

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CNN’s Richard Quest reports.”},{“title”:”Source: Pilots trained on Boeing 737 Max in 2.5-hour course”,”duration”:”02:59″,”sourceName”:”CNN”,”sourceLink”:”http://www.cnn.com”,”videoCMSUrl”:”/video/data/3.0/video/us/2019/03/23/pilot-training-boeing-737-max-griffin-pkg-vpx.cnn/index.xml”,”videoId”:”us/2019/03/23/pilot-training-boeing-737-max-griffin-pkg-vpx.cnn”,”videoImage”:”//cdn.cnn.com/cnnnext/dam/assets/190321174911-boeing-investigation-large-169.jpg”,”videoUrl”:”/videos/us/2019/03/23/pilot-training-boeing-737-max-griffin-pkg-vpx.cnn/video/playlists/business-aviation/”,”description”:”CNN’s Drew Griffin reports on Boeing and its troubled 737 Max, which is the type of plane at the center of two deadly crashes.”,”descriptionText”:”CNN’s Drew Griffin reports on Boeing and its troubled 737 Max, which is the type of plane at the center of two deadly crashes.”},{“title”:”What is an aircraft’s angle of attack?”,”duration”:”01:08″,”sourceName”:”CNN”,”sourceLink”:””,”videoCMSUrl”:”/video/data/3.0/video/business/2019/03/20/angle-of-attack-boeing-737-max-ek-lon-orig.cnn/index.xml”,”videoId”:”business/2019/03/20/angle-of-attack-boeing-737-max-ek-lon-orig.cnn”,”videoImage”:”//cdn.cnn.com/cnnnext/dam/assets/190314143940-02-boeing-737-max-8-0313-restricted-large-169.jpg”,”videoUrl”:”/videos/business/2019/03/20/angle-of-attack-boeing-737-max-ek-lon-orig.cnn/video/playlists/business-aviation/”,”description”:”A plane’s angle of attack is critical to safe flight. 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(15 Videos)

Washington (CNN)United Airlines says it is canceling flights through “early July” because of the Boeing 737 Max grounding.

United Airlines Set to Break Off Relationship With Expedia

When United Airlines’ current deal with Expedia expires on October 1, the distribution partnership will likely end as the carrier appears ready to pull the plug.

According to Yahoo Finance, United chief commercial officer Andrew Nocella said during an earnings call this week the airline believes Expedia hasn’t evolved with the times, which puts their relationship in jeopardy.

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United officials are looking to find distribution partners who offer a better value to the company, as the carrier believes it can sell the lowest fares just as well as Expedia. If the relationship ends, the airline’s tickets would no longer be available on CheapTickets, Expedia, Hotwire, Orbitz or Travelocity.

During the same conference call, United president Scott Kirby also said the company was operating under the assumption that it would no longer be working with Expedia in October when it unveiled its financial guidance for the rest of the fiscal year.

The battle between United and Expedia already made its way to court, with a judge ruling the airline would be able to withhold inventory for flights departing after September 30.

While the relationship looks like it can’t be repaired, the two companies were in a similar situation in 2016 and managed to work out a new deal just days before they were due to split.

United Airlines Plays Hardball With Expedia and JPMorgan Chase

United Airlines has had relationships with JPMorgan Chase and Expedia Group for years, but on Wednesday the airline’s executives suggested both companies may need to improve their offers to maintain the carrier’s business.

Simply put, it’s not 2009 anymore. Then, with airlines facing higher fuel costs and a recession, they would take cash anywhere they could find it, often by accepting mediocre deals with credit card issuers and online travel agencies.

After consolidation, and with a healthier economy, U.S. carriers are strong now. They consistently make money. In the first quarter, even as it wrestled with operational challenges, including the Boeing 737 Max grounding, United reported net income of $292 million, roughly double compared to last year.

Now, it can be more aggressive with its partners. On the credit card side, executives have been negotiating with JPMorgan Chase on a new contract, asking for terms as generous as Delta Air Lines received earlier this month from American Express. The United relationship is important to Chase, and eventually, the airline likely will get its own rich deal.

Expedia is another matter.

In February, United said it has been unable to reach a new agreement with the online travel agency, and on Wednesday executives confirmed they plan to pull their flights from the group’s consumer sites by Sept. 30. United executives said Expedia no longer provides enough value, given its cost.

“This is time to change,” said Andrew Nocella, United’s chief commercial officer, on the airline’s first quarter conference call. “Companies need to evolve and innovate, and we here at United changed a lot. We have invested in our own website and our app and continue to develop much more cost-effective and transparent and optimal sales abilities to distribute our content.”

As with Chase, United could be trying to force better terms from Expedia. But this could also be real, with United ready to have a closer relationship with customers.

Chase Negotiations

Almost since he joined United as president in August 2016, Scott Kirby has been working to reach a new deal with Chase with more favorable economics.

United’s current agreement puts it at a considerable disadvantage to its peers, said Joseph DeNardi, an analyst with Stifel who follows loyalty closely. United’s previous management team had announced the agreement in 2015, and while the airline has not said how long it lasts, DeNardi said he expects it goes through 2021.

“That was, to be polite, a really bad deal for United,” DeNardi said.

After Delta announced on April 2 it had extended with American Express for 11 years, United’s negotiations took on new urgency. By 2023, Delta could make $7 billion, and Kirby wants similar economics for United. He called it the airline’s “single biggest margin-growth opportunity.”

“The co-brand component of our program underperformed relative to our peers, and this disparity only widened after recent announcements,” Kirby told analysts on Wednesday. “We’re negotiating with Chase opportunities for improved economics for our card partnership to ensure that our deal delivers industry-competitive value.”

Kirby acknowledged United carries fewer passengers than Delta, but said the two airlines have roughly the same revenue. He also stressed United has hubs in the largest U.S. business centers, including New York, Chicago, and San Francisco, where prospective credit card holders may have more money.

“There’s no question that we have the best set of markets and the best potential for cards for total spend,” Kirby said. “They are the premier markets for the premium card demand.”

Kirby appears confident he’ll reach an extension deal. But in a note, DeNardi said he expects United will engage in a request for proposals process, if only to put pressure on Chase. United, he said, could solicit proposals from Wells Fargo or Bank of America.

When Kirby was president of American, DeNardi noted, the airline shopped its card business. Eventually, it split it between Citibank and Barclays, both of which had already done business with the company: Citibank with American and Barclays with merger partner US Airways.

“We would be shocked if United doesn’t go through the RFP process with its card portfolio this time around,” DeNardi said, adding that “certain current United executives believe this was a very lucrative strategy by American.”

Expedia Saga

With Expedia, Kirby may also be posturing. In 2014, when he led American, Kirby pulled the airline’s fares off of Orbitz during a contractual dispute. The fares returned.

But this time might be different.

Nocella, who worked with Kirby at American and US Airways, said airlines no longer need sites like Expedia as they once did.

“Expedia has historically been very good in selling our lowest fares but quite obviously, we think we can sell our lowest fares just as well,” he said. “We look forward to having a direct relationship with our customers going forward, and that’s really where we are with Expedia.”

Kirby told analysts losing Expedia’s distribution won’t be a material hit to United’s 2019 earnings. The airline is still predicting it will earn between $10 and $12 per share for the full-year, assuming the Expedia relationship ends on Sept. 30.

For Expedia, the exposure likely is also minor, Jake Fuller, an analyst with Guggenheim, wrote in a recent report.

He said Expedia likely sells about 8.5 million domestic United tickets per year, for about $2.8 billion in bookings. He said Expedia makes $10.56 in revenue per ticket, so he guessed Expedia could lose about $90 million per year, or about 0.8 percent of total global revenue.

Of course, that’s only if United follows through with its threat to leave.

“The big question is whether United intends to walk away from Expedia following the contract expiration, or whether it is simply playing hardball in search of better terms,” Fuller said. “Ultimately we do not know the answer.”