Category Archives: United Airline News

United Airlines passenger facing up to 21 years for drunkenly assaulting flight attendant

Adau Akui Atem Mornyang, 24, of Victoria, Australia was charged with assault and interference with flight crew. 
(iStock)

An Australian woman was found guilty on assault charges for slapping and yelling at a United Airlines crew member while on an international flight from Melbourne to Los Angeles International Airport on January 21 of this year.

JETBLUE PILOTS DRUGGED, RAPED FEMALE CREW MEMBERS IN SICK ‘FANTASY’ ASSAULT, LAWSUIT CLAIMS

Adau Akui Atem Mornyang, 24, of Victoria, Australia was charged with felony interference with flight crew and one count of misdemeanor assault after becoming intoxicated while on the flight and verbally and physically abusing at least one crew member and other passengers, the United States Department of Justice reported in a press release.

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According to evidence shared at trial, Mornyang became disruptive several hours into the 14-hour flight, and began to flail her arms and yell obscenities including racial slurs. When approached by a flight attendant, Mornyang reportedly slapped him across his face while continuing to yell.

Mornyang was restrained by federal air marshals on board, who stayed with the woman in the rear galley of the plane until it landed safely at LAX.

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The woman’s sentencing is scheduled for June 24. She faces a maximum sentence of 21 years in federal prison based on the charges.

Emergency On United Airlines Flight At Texas Airport

HOUSTON (CBSDFW.COM/AP) — Federal authorities say a United Airlines flight declared an emergency when an engine shut down as the plane descended at Bush Intercontinental Airport.

Flight 1168 was carrying 174 passengers and six crew members late Sunday when the engine trouble began near Houston. The Boeing 737-900 was traveling from Newark Liberty International Airport in New Jersey.

One passenger told Houston media outlets that he heard a loud bang, felt a strong vibration and saw a flash of light.

Another passenger says he saw flames coming from the engine, but a Federal Aviation Administration spokeswoman says emergency responders found no evidence of fire or smoke.

Passengers evacuated down emergency slides and onto the tarmac and were later taken by bus to the United Club inside the airport.

FAA spokesman Lynn Lunsford says crews are investigating the aircraft Monday.

United spokeswoman Rachael Rivas says some people suffered minor injuries while evacuating the plane.

(© Copyright 2019 CBS Broadcasting Inc. All Rights Reserved. The Associated Press contributed to this report.)

Australian Woman Could Face 21 Years in Federal Prison for Drunken Assault on Flight Attendant on L.A.-Bound Plane

A 24-year-old Australian woman is facing up to 21 years behind bars after being convicted of federal charges in an assault on a flight attendant during a trip from Melbourne to Los Angeles earlier this year, prosecutors said Monday.

Adau Akui Atem Mornyang, of Victoria, appeared to be intoxicated and was verbally and physically abusive to both staff and other passengers aboard a United Airlines flight on Jan. 21, the U.S. Attorney’s Office for the Central District of California said in a news release.

Evidence presented at trial indicated that, after being in the air several hours, other passengers complained to a flight attendant about Mornyang, who was flailing her arms and shouting obscenities and racial slurs, officials said.

When the attendant then approached Mornyang to check on her, the defendant allegedly yelled at him then slapped him across the face.

The flight attendant tried to restrain Mornyang until federal air marshals could respond. The marshals then had to stay with Mornyang in the plane’s rear galley for the rest of the trip, prosecutors said.

Last Thursday, a jury found Mornyang guilty of one felony count of interference with a flight crew and one misdemeanor count of assault.

She is scheduled to be sentenced June 24, when she’ll face a maximum possible penalty of 21 years in federal prison.

Mortenson Completes $105 Million in New Airport Ground Facilities in 11 Months for United Airlines

Mortenson used innovative construction technologies and Lean practices to build three major new ground facilities totaling 180,000 square feet for United Airlines at Chicago’s O’Hare International Airport in less than a year. Mortenson fast-tracked the project because United Airlines needed to vacate its previous ground facilities to make way for runway construction at O’Hare.

Completion of the United project is a critical milestone in O’Hare’s massive modernization of its runways, which includes adding and extending some while closing others. The runway work complements the planned $8.5 billion investment to upgrade terminals and other amenities and add the first new gates at the airport in nearly 25 years. “This is a game changer for the city of Chicago,” said Chicago Mayor Rahm Emanuel, according to a Chicago Tribune story. “I made a pledge that the city of Chicago, O’Hare, will not be measured by the busiest, but by being the best.”

Mortenson broke ground on the $105 million United project, which also included 1.2 million square feet of airside paving, in the last week of December, 2017. The airline received its occupancy certifications for the new Ground Equipment Maintenance and Facilities Maintenance Stores in November, 2018. United uses the buildings for equipment maintenance and storage and to house its facility maintenance personnel, bussing operation, aircraft move team, and aircraft provisioning/cleaning operations.

Ghafari Associates served as architect, Ardmore Roderick as the lead project manager on the apron paving, Thornton Tomasetti as structural engineer, DB Sterlin as the civil engineer for the buildings, Burns McDonnell as civil engineer for the aprons and Jones Lang LaSalle as owner’s representative.

“I am extremely proud of the Mortenson team that successfully delivered the North Airfield project,” said MacAdam Glinn, Mortenson general manager of aviation. “It is a testament to our skill and dedication that we were able to complete these high-quality facilities in such an accelerated time frame. Just as importantly, we are honored that we were chosen to partner with industry leader United Airlines on this transformational project.”

Given the project’s tight turnaround and complexity, Mortenson and its partners relied on a range of Lean and other innovative tools and processes:

  • Simultaneous drawings for structural steel: The team eschewed the traditional linear process for structural steel, which would have involved Thornton Tomasetti developing designs, then Mortenson’s structural steel subcontractor creating the next level of detail with shop drawings, then waiting for Thornton Tomasetti to review and sign off on them. Instead, the two companies developed their versions of the drawings nearly simultaneously using a shared software platform from Thornton Tomasetti. This approach cut as much as eight weeks from the schedule vs. the standard approach.
  • Pull planning: This Lean approach optimized coordination and productivity of the many subcontractors. For each phase of the project, such as the exterior work or underground work, a Mortenson project engineer would meet with all the subcontractors to agree on the sequences and duration of each company’s work and resolve any clashes.
  • Prefabrication: To ensure quality and save time, Mortenson worked with subcontractors to build the doors and hardware as well as all of the process piping offsite.
  • Staggered permitting: By securing city permits in sequence and for sections of work rather than seeking permits for the entire project at once, Mortenson minimized any schedule impacts while waiting for permits and FAA clearances.

“Mortenson ran this project with an emphasis on collaboration, innovation, and flexibility, which was vital to coordinating and managing the detailed design and buildout under a very compressed time schedule. The new ground facilities have expanded United’s maintenance capacity and capabilities so it can service a wider array of equipment,” said Weston Parker, Vice President who heads up Ardmore Roderick’s Aviation Group.

The O’Hare ground facilities and apron work are the latest in a series of Mortenson projects for United Airlines. It built a massive data center for the airline and renovated its B18 club for frequent flyers at O’Hare. Mortenson also constructed a new flight training facility in Denver.

The just-completed O’Hare project consisted of:

Ground maintenance equipment facility

The two-story, 140,000 square foot building features single-story 38-foot bays, with 11 overhead bridge cranes, four different kinds of vehicle lifts, and 54 overhead doors. The building is equipped with paint booth, loading dock, battery storage area, an automated storage and retrieval system and pallet racks with an automated handling system. The GEM also houses two oil water separators, a fuel island for fuel tank storage, a fuel and hydraulic fluid distribution system and air compressor system. It includes administrative offices, conference and training rooms, and employee locker rooms and lounges.

Facilities Maintenance and Stores building

This single-story, 40,000 square foot facility provides storage space and maintenance shops for United’s facility maintenance teams. It includes five overhead doors, a loading dock, pallet rack storage system and secure cage. It also has conference and training rooms and employee break rooms and locker rooms.

Airport Operations Services building

This single story, 40,000 square foot building houses the airline’s operating services, move and positioning crews. It reaches 30 feet at its highest point to accommodate extensive storage for the provisioning teams. The pre-engineered building is equipped with 12 overhead doors, secure cage, and two semi-loading docks. It also has training rooms, break rooms and locker rooms.

Apron work

This significant civil and infrastructure project resulted in 1.2 million square feet of concrete paving including new taxi lanes, concrete aprons and plane and employee parking. The paving is multi-layered, including 15” Portland Cement Concrete Pavement (PCCP), 3/8” choke stone, 5” cement treated permeable base (CTPB), geotextile fabric, 8” P-154M blended aggregate, 12” lime stabilized subgrade and millings produced onsite using recycled materials from the airfield. THE PCCP and CTPB were produced at an onsite batch plant. The work included a new storm and sanitary system as well as electrical switchgear, transformers and switchboards. The team also installed a new duct bank to power new high-mast lighting and power planes on the apron for testing and maintenance.

United Airlines debuts Santa Rosa service from Denver

United Airlines launched services between Denver and Santa Rosa on 8 March, with the Californian airport hosting a small gate celebration to herald the new service. The Star Alliance member will serve the route daily.

  • United Airlines launched its newest route from Denver (DEN) on 8 March, with the carrier initiating a daily service to Santa Rosa (STS) in California. The Star Alliance member will serve the 1,566-kilometre airport pair daily using its fleet of CRJ 200s. No other airline presently operates between the two US airports. This becomes United’s second route to Santa Rosa, with it already serving the airport from San Francisco. In 2018, a reported 440,644 passengers travelled through Santa Rosa Airport, with this representing an 11% increase versus 2017 when 397,787 people used the facility. In total, the airport has non-stop service to 10 destinations by four airlines, with the other three serving operators being Alaska Airlines, American Airlines and Sun Country Airlines. An 11th destination will be added in June, with American starting flights from Dallas/Fort Worth.  

United Airlines Explains How It Chooses New Routes

Have you ever wondered how an airline decides when to start a new route and why it might choose to compete on some routes but not others?

In a note to employees picked up by the Crain’s Chicago Business, which I’ve also had a chance to review, United Airlines has provided more insight on the process.

It all starts with hours upon hours of research. The Domestic and International Network Planning groups continually analyze passenger load and fare data for routes we don’t currently support before determining where opportunities for new service lie.

They’ll take 100 city combinations, for example, then slowly whittle that list down until they reach 10-15 that are viable for us based on customer demand and profitability forecasts. Then they measure the impact of introducing new service versus adding more flights between cities we already serve. It’s a constant negotiation between dozens of variables, and there’s a lot of consideration that goes into those decisions, since we never want to launch a route that ultimately fails.

There are practical matters as well—

Do we have existing capacity in the fleet to support it? If not, can we move equipment from an underperforming route? Or, would it be better served by United Express.

United is not a “point-to-point” airlines but a hub-and-spoke carrier. New routes are examined not simply on the basis of the new flight itself, but how that flight will feed connecting traffic throughout the network.

Before building a segment into the schedule, Network Planning estimates customer demand by evaluating connection options, the route’s popularity and what the competition offers, among other things. Finally, planners look at different aircraft capabilities, things like number of seats, range, and takeoff and landing limitations, then decide if the route should be flown with mainline or regional equipment.

The Contentious Part

But what about the high-demand leisure and business routes that United has simply abandoned? I’m talking about routes like Los Angeles (LAX) to Portland (PDX) or Dallas (DFW). LAX-PDX is a huge market for Alaska and Delta. LAX-DFW is a huge route for American and is also served by Delta. Why not at least a couple daily flights between these important cities? 

The simple answer is, we can’t be everything to everyone, everywhere. No, we don’t have LAX-PDX (Portland, Oregon) like Delta (DL), for instance, but we do great with our LAX to IAH, IAD and ORD routes, which is why DL doesn’t offer those flights. As mentioned above, we operate within constraints. A new segment requires assets, like airport gates and airplanes, not to mention paying customers. We’re not going to cannibalize assets being used for more profitable routes just to compete with a competitor in places where we would be operating at a deficit.

And while I hear United President Scott Kirby loud and clear in that explanation, I wonder if he has fully learned the lesson of JFK. Kirby is often quick to point out that by pulling out of JFK, United lost several lucrative corporate contracts that primarily flew to other destinations. The hint, and the understandable rationale, is that United should have kept certain routes that were “losers” because they helped to make other routes much better “winners”.

Read More: United Airlines Regrets Leaving New York JFK

That seems easy enough to follow, yet it seems almost mind-boggling that United doesn’t serve Oakland, San Jose, Portland, or Dallas (effective in a few weeks) from its hub in Los Angeles.

United’s only retort is that Delta doesn’t offer nonstop flights between Los Angeles and Houston, Chicago, or Washington Dulles.

CONCLUSION

Our overall strategy is about leveraging the network in the right ways to ensure United’s long-term success.

Of course. And I’m not here to be the armchair CEO (too much). But wouldn’t United want to lose a little money on the LA to Dallas route simply to keep loyal customers on other United routes?

image: United Airlines

Orthodox Jewish group urges United Airlines to address antisemitism

The petition cites incidents where they claim religious men and even a single mother and baby were insulted, and in some cases were asked to deplane for “security reasons.” 

As of Wednesday, a little more than 100 people had signed the petition.

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Attorney: Why Denver Should Pay Pilot Busted for DIA Hotel Nudity $1M+

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Last week, the Denver District Attorney’s Office dropped the charge against Collins, and on March 15, delivered a notice of claim in the matter — a required predicate to a potential lawsuit. Addressed to Denver Manager of Safety Troy Riggs and Denver City Attorney Kristin Bronson, the letter that introduces the document states in part that “the precise amount of damages cannot be currently calculated, but Andrew Collins suffered trauma and economic damages that would justify an award of more than a million dollars.”

According to Silverman, Collins is “a great guy and did nothing wrong. It’s not a crime to be naked in your hotel room in Denver.”

Adds Collins, who was suspended by United shortly after his bust and has yet to be reinstated, “For me not to be able to do what I love to do and trained to do for so many years has been hard. It’s been like living in purgatory.”


As Silverman tells the story: “There were thunderstorms on September 19, so the flight Andy was piloting was diverted to Colorado Springs. The people in Denver waiting for the next flight had a different pilot take over, and Andy was transported to Denver at night and United put him up in the DIA Westin, where he was assigned room 1017.”

This was Collins’s first stay at the airport hotel. “Usually they send him to hotels further down Peña [Boulevard] or downtown,” Silverman points out. “But they sent him to the Westin because he was going to deadhead to Council Bluffs, Iowa, the next day, and this way, he would have a chance to get some sleep.”

The next morning, he continues, Collins “opened the curtains to let in some light and watch the planes take off. He was going to take a shower when he got a call from another pilot, who talked to him about the election.” At the time, Collins was a candidate to lead the United Airlines pilot union, which Silverman characterizes as “a prestigious and lucrative position.”

Collins “was really absorbed in the phone call, and he had no idea that people inside the terminal were looking at him,” Silverman states. “He had no way of realizing it. And then, all of a sudden, there’s banging on the door and it’s the Denver police.

“Rather than giving him a chance to do anything, they immediately handcuffed him,” Silverman says. “Now, the police can avoid a warrant if they have exigent circumstances, like if someone had been beating up someone else in the room. But the only allegation, as it turned out, was that there was a naked man in the window. Somehow the police got it in their minds that there may have been some masturbation, but while they were hauling him out of the room, the sergeant got a call from other police officers, who said there was no evidence of masturbation. But they said, ‘We’ll figure that out later,’ and off to jail they went for two days and two nights of a horrible experience before Andy could be bonded out and see a judge.”

Here’s video from the incident, captured by the body camera of Officer Karl Coleman, who went to the room with Sergeant Kimberly Pfannkuch. By the way, a 2007 Denver Post story reports that Coleman was the subject of at least fifty investigations between January 1997, when he joined the department, and September 2006, and 21 violations were sustained. He also earned a suspension without pay after pleading guilty to drunk driving following a 2002 crash.

According to Silverman, at a hearing last week, “Coleman claimed under oath that he entered room 1017 because he had the consent of Captain Collins. But if you watch the video, you can hear Officer Coleman loudly command, ‘Sir, we are coming in with or without your permission, so open the door.’ Now, ‘consent’ is a pretty common term for laypeople to understand — and lawful consent is knowing and voluntary, without coercion or threat. The officer could have just knocked on the door and said, ‘Sir, some people are seeing you in the window,’ and then monitor it with people on the plaza to see if the activity would stop. But both these officers testified that they thought being naked in a window constituted a crime of indecent exposure. And they were way wrong.”

As such, Silverman maintains, “the prosecutors realized that the case had a whole bunch of problems. After all, before the hearing began, the prosecutors stipulated that nobody saw any evidence of masturbation or sexual stimulation of any kind, and that the distance was so great that they were not going to ask any witness to make an identification of my client.”

The Denver DA’s office subsequently moved to dismiss the charge, much to Collins’s relief. “It was a great day for me and my family,” he says. “It was a lot better than two days earlier or, for that matter, six months ago.”

Collins stresses that “my attorney, my family and me, we didn’t want any publicity for this, and we didn’t have any for probably two months into the process. But then somebody contacted somebody and it ended up in the Denver Post. Because of the fascination with airlines and such, I suppose, it quickly became an international news story. And that was difficult, to say the least.”

For one thing, Collins was suspended from flying and had to drop out of the race to head the pilots’ union. “Unfortunately, union politics are probably not much different from national or state politics,” he allows. “It can be a pretty rough road. My credibility was questioned. I had been unjustly arrested and had a mug shot taken. When this happened, it was only three weeks before the election, and somebody paid to get a copy of the mug shot and passed it around at an election meeting, most likely to ensure that I wouldn’t be a viable candidate. So I felt I had no other choice, after working so hard, than to pull my candidacy.”

This was distressing enough — but the effect the media attention had on Collins’s family was even more devastating, he reveals: “Two of my boys were at the same Air Force base out in West Virginia, and they had to deal with jokes from people who outrank them and questions about their father. ‘What was he doing naked? Does he do this often?’ — those types of things.”

In addition, he says, “my wife, who is a thirty-year flight attendant for United Airlines, was subject to all of those sorts of issues when she went to work. The flight attendants fly with the pilots, and it was a well-known story. She had to deal with a lot of comments from people.”

Moreover, he confirms, “I’m still suspended. I think the union is working with them for my return, but I’m not sure where they are in the process, so I can’t really talk about it. But it’s hard to say how things would have panned out without all the media. It wasn’t until the media got the story that United was forced to make a statement about this.”

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For his part, Silverman is still mulling over the possibility of filing a lawsuit against Denver and, perhaps, the Westin, for not tinting the windows of room 1017. Silverman actually stayed in the room after being hired by Collins, and says that at certain times of the morning, the sunlight hitting the window gives the illusion of privacy even as it exposes the room’s occupants to the possibility of being seen by people in the terminal, as his client was. However, he divulges, “We are most concerned about [the hotel’s] employees so blithely assisting DPD’s violation of its customer’s constitutional rights.”

Because of the city’s response, Silverman contends, “Andy Collins went from being a highly respected United Airlines pilot with decades of experience to the guy who was naked in his room at the DIA Westin. It’s been humiliating and disturbing for him. But thank goodness the criminal case is over and he can get on with his life.”

“I certainly feel like I’ve been harmed in this process,” Collins says. “But now, all I want to do is get back to normal — to get on an airplane and do my job. I’m good at my job. I’ve been at United for 22 years and have been flying for commercial airlines for 26 years. It’s all I’ve ever wanted to do.”

In response to an inquiry from Westword regarding the case, Kelli Christiansen, communications director for Denver’s Department of Safety, emailed this response: “As you know, we do not comment on pending legal matters.”

Update at 8:30 a.m. March 19: This post has been updated to include a statement by the communications director for Denver’s Department of Safety and additional information about Officer Karl Coleman.