Category Archives: United Airline News

Daring United flight attendant takes a walk on a plane’s wing midair

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If you have to fly the friendly skies during the Super Bowl, you may be able to see it without being charged a fee. Buzz60’s Mercer Morrison has the story.
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Flight attendants are used to flying in airplanes, but not many have flown outside of them.

United Airlines flight attendant Sabrina Swenson did just that to celebrate her 50th birthday, according to a blog post she wrote for the airline’s website.

The Frankfurt, Germany-based attendant said she first took to the skies on the outside of an aircraft eight years ago, when the only wing-walking operation open to nonprofessionals was based in London. At that time, she was strapped into a standing position on top of a Boeing Stearman biplane before taking off.

More recently, she heard there was a place in Washington that allowed you to walk out onto the wing once you were already in the air.

“I knew I had to do it, and what better occasion than to celebrate my 50th birthday?” she wrote.

After training at the Mason Wing Walking Academy in Sequim (two hours outside of Seattle), Swenson and her pilot took off.

Once in the air, she started by enjoying the views — and then, it was go time.

“The Olympic Peninsula and the gorgeous Strait of Juan de Fuca, which separates Canada and the United States is stunning,” she wrote. “Upon reaching the appropriate altitude and slowing down to just above a stall speed, the pilot wagged the wings, letting me know it was time to get out.”

She continued, “I left my seat and grabbed the two hand holds above me, fighting the wind the entire time. I carefully made my way up between the cables above me to the pole on top of the plane. I leaned against it and buckled into the four-point harness.”

Then, as if things weren’t scary enough, the pilot started to do aerobatics, including “loops, barrel rolls and hammerheads.”

“I hung on to the pole for the first loop, but after the first one was completed successfully, I threw caution to the wind and held out both arms!,” Swenson recalled.

So was she harnessed to the plane the entire time? Of course, she wrote.

“I had a long cable attached to me and the strut of the plane at all times,” she explained. “However, it’s imperative that you take the training seriously and are careful while moving around in the air.”

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United Airlines Pilot Contract Talks Hit A Snag

United Airlines aircraft at George Bush Intercontinental Airport in Houston. (Getty photo)Getty

Pilots at United Airlines, who have been negotiating a new contract for nearly a year, say they have hit a snag regarding their scope clause, which determines how much flying can be outsourced.

“We started negotiations early and we were making good progress, but scope is a hold up,” union spokesman Greg Everhard, a Boeing 767 captain, said Friday.

The contract covering United’s 12,500 pilots became amendable Thursday.  The carrier and the United chapter of the Air Line Pilots Association, which have enjoyed a positive relationship over the past few years, agreed to start negotiations early in March 2018.

However, “Despite efforts to reach a seamless agreement, critical items remain between us and a final deal,” three dozen union leaders including United ALPA President Todd Insler wrote Thursday in a letter to members. “We will not be rushed into an agreement that does not meet the needs of membership simply for the sake of expediency.”

The gap between the parties reflects disagreement on the carrier’s effort to alter the scope clause, the letter said. Currently, the carrier is limited to flying 255 aircraft with 70 to 76 seats, smaller jets flown by pilots who work not for United but for one of the eight regional airlines that contracts to fly shorter routes.

“For many months, United’s senior leadership has publicly expressed their desire to change our [contractual] regional jet scope limitations,” the letter said. “In response to this rhetoric, the United pilots have stated loud and clear we have no interest in allowing management to expand their reliance on an outdated and flawed strategy of outsourcing.

“There are several easy and practical solutions that ensure robust feed to our network,” the letter said. “These innovative concepts would redefine United Airlines and the industry in a positive, meaningful way.”

United spokeswoman Megan McCarthy declined Friday to provide details on scope negotiations. “We continue to work with ALPA on issues that are important to the company and important to our pilots,” she said. “We will leave those discussions at the table.”

The current United contract pilot includes rates for pilots who fly 90 seat aircraft. Those pilots are paid $91 an hour and can fly 1,000 hours a year. Similar compensation of $91,000 annually is attainable at regional carriers because the continuing pilot shortage has forced such carriers to raise hourly pay and to offer signing bonuses and retention bonuses.

In general, pilot contract rates are related to the number of seats on the aircraft the pilot flies, so an aircraft with 70 to 76 seats would have a lower pay rate than an aircraft with 90 seats.

United President Scott Kirby is at the center of the carrier’s effort to expand the scope clause. Speaking at an investor conference in March, Kirby said he is intent on “driving higher connectivity and revenue quality” by providing more capacity from cities such as Columbia Mo., and Rochester Minn. to United hubs.  Such routes can only be efficiently served by 76-seat regional jets, he said.

Kirby said adding 76-seaters is a “win-win” because feeding the mainline creates better opportunities for mainline pilots, but he noted, “I get why our pilots are really nervous about this – if I were a pilot, I’d be really nervous about it.”

The remarks provoked a response from Insler, who wrote in a March letter to pilots that “Despite the public statements from the company about needing ‘scope relief,’ they have the ability to add 76-seat aircraft under current [contract] language,” Insler wrote. “No relief is needed.”

United “can add 76-seaters tomorrow with no restrictions if they are flown by mainline pilots,” he said. “We have done the math and know that mainline United pilots can deliver the current 76-seat product with better economics, improved reliability and with a superior customer experience for our passengers, just as we do on our current fleets.”

In 2014, during contract talks with pilots at American Airlines, where he previously worked, Kirby also sought scope concessions. The reaction from American pilots then was similar to the reaction from United pilots today.

“Scope is a religious issue to pilots,” said Dennis Tajer, spokesman for the Allied Pilots Association. “It’s so fundamental for our pilots that Mr. Kirby’s persistent scope concession requests almost undermined the trust and culture change he was trying to promote.”

Like United pilots, American pilots are also negotiating a new contract. But scope does not appear to be an issue. During American’s fourth quarter earnings call, Chief Financial Officer Derek Kerr was asked whether American Airlines Group will order more regional jets for the regional carriers it owns. Kerr said delivery of 15 regional jets in 2020 “will pretty close to max out our large RJ scope, so we don’t expect anymore.”

Last week, in a letter to APA members, President Don Carey said union priorities include improved scheduling, “contract repair, with a focus on items that were modified in bankruptcy,” and “industry-leading hourly pay rates and address gaps in compensation and benefits.”

 

Redesigned United Airlines app can now give more info about delayed flights


(Credit: Vytautas Kielaitis/Shutterstock)

With stunningly icy weather currently sweeping across the Midwestern and Northeastern US, in some cases dropping to negative 60 degrees Fahrenheit including wind chill (or -51 Celsius), travel delays and cancellations are reaching levels not seen in recent memory.

In the midst of the potential confusion and frustration of not knowing if your flight will actually take off, United Airlines has added a timely update to its mobile app (download for iOS or Android). It can now give you more information about a flight delay, including the cause of the issue, the new expected arrival time at your airport, the new estimated departure time and the new estimated time to arrive at your destination.

This comes as part of an overall redesign of the app to make it friendlier to use for customers who do not fly often.

SEE: Apple Music becomes American Airlines’ official in-flight streaming service

This info will be accessible from within the app’s Inbox section, indicated by an envelope icon at the bottom right corner of the app’s home screen. If there is a flight alert, you’ll be able to tell at a glance, because the envelope will go from gray to blue, and it will get a red dot in one corner. Then just tap the envelope to see your list of alerts.

If there are any gate changes, you’ll get a notification here as well, with the exact time when the alert was sent out. In either case, the Inbox will also tell you when it was last updated with new info, and you can swipe down from the middle of the screen to manually check for updates.

Independently of an app, you can also arrange to get alerts from United via email or SMS text message. Click this link to get started. We’d generally recommend multiple alert methods anyway, because text messages can sometimes fail to arrive, and the mobile app needs an internet connection that may not always be available on your way to the airport.

FOLLOW Download.com on Twitter for all the latest app news.

If you just want to confirm the details of your United flight, tap the Flight Status icon to the right of the Inbox icon. This tool can actually look up any United flight that’s scheduled for the next several days, so if you’re preparing to receive guests, you can confirm their travel details here as well.

While delayed flight info is a helpful addition, it’s not the only important change to the United Airlines app. In addition to the new Inbox, you also now have a “My Profile” section where you can manage a MileagePlus account, and a “My Trips” section where you can look at the travel info for previous trips or look up a reservation for an upcoming flight.

If you’re wondering where you can find airport maps, get rideshare or lodging assistance, or check baggage fees, that’s available by tapping the hamburger menu icon in the upper left.

Takeaways

  • United Airlines recently updated its mobile app to include more detailed information about flight delays. This info will appear in the app’s new Inbox section.
  • You can still elect to receive flight alerts via email and SMS text message; we recommend doing so for redundancy.

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United Airlines Adding Another Flight Per Day Out of Arcata

Press release from the Redwood Region Economic Development Commission:

The Redwood Region Economic Development Commission (RREDC) and the Humboldt County Department of Aviation announced today that United Airlines will be adding a second departure to LAX starting May 29, 2019.

United Airlines had previously announced that nonstop service from Humboldt County (ACV) to Denver International Airport (DEN) will start June 7, 2019.

With the addition of the second LAX flight, the summer schedule will include six departures per day, one to Denver, two to Los Angeles, and three to San Francisco.
Flights to and from Los Angeles have been very popular from the very start of the service. RREDC and the County Department of Aviation would like to extend their gratitude to the flying public for their enthusiastic support of the service.

For more information, go to http://www.flyhumboldt.org

The United Airlines app has a new feature that could be a game-changer for delayed travelers

In January, United Airlines rolled out a redesigned version of its smartphone app designed to cater to not only frequent fliers but those who fly with United once a year, Linda Jojo, the airline’s chief digital officer, told Business Insider in a recent interview.

Such consideration is crucial, considering roughly 85% of the airline’s customers fly with United once or not at all in a year, United Airlines President Scott Kirby has said.

The United Airlines app has a new look.
United

According to Jojo, the new app is keenly focused on transparency and helping alleviate travelers’ stress and anxiety by providing them with useful information without overwhelming them.

Read more: We flew Aer Lingus from Dublin to New York to see if it’s a hidden gem among Europe’s best airlines. Here’s the verdict.

One feature of the app is groundbreaking: the flight-delay notification.

From the outside, it might not seem particularly interesting, but seeing it in action is pretty impressive.

The apps of almost all major airlines will tell you if your flight has been delayed or your gate has changed. But United’s app takes things one step further.

Delay information.
United

It explains to travelers why there’s a delay and what’s being done to rectify the situation. For example, United’s app could tell you not only how much a delay is likely to affect your arrival time, but where your plane is and why it’s being held up.

This notification feature, which was available last year at a few United Airlines hubs around the US, is now available across United’s network.

You can now watch the Super Bowl for free on some United Airlines flights

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Football fans stuck on a plane during the Super Bowl will be in luck on some United Airlines flights.

As part of a move to enhance the flying experience, the carrier is no longer charging passengers who want to watch DirecTV. That change takes place immediately, which will be welcome news for those in the air during the Super Bowl, which kicks off Sunday night.

“This year, we will be introducing a series of innovations and improvements designed to help build a great experience for all our customers,” chief customer office Toby Enqvist said in a statement.

The change will be seen on 211 United 737s that have DirecTV service. Previously, passengers had to pay either $5.99 or $7.99 to watch live TV, depending on the length of the flight.

Some of United’s competitors already offer free entertainment options on board. For example, JetBlue Airways has free DirecTV throughout its fleet and American Airlines passengers can stream live television from their personal devices on board many domestic and international flights

Making DirecTV free is part of United’s plan to improve its customer service image.

Last year, the airline was blasted after a flight attendant had a customer put a dog in an overhead bin for a flight. The dog died in flight, prompting days of bad press for United. And in 2017, United found itself apologizing, and ultimately paying a settlement, for dragging a passenger off of a plane that was oversold. The video of security officers pulling the passenger out of his seat and dragging him down the aisle created an uproar on social media.

While apologizing for the incident, CEO Oscar Munoz called the treatment of the passenger a shame, adding: “We will work to make it right.”

Since then, Munoz and his team have focused on improving the airline’s customer service. United has dramatically reduced the number of passengers it bumps from flights, and its on-time arrival performance improved in 2018.

CNBC’s
Leslie Josephs
contributed to this article.






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United Airlines tightens policy on emotional support animals on flights – WTVD

United Airlines is tightening its policy on emotional support animals on its flights.

Starting Monday, support animals are no longer allowed on flights longer than eight hours.

United says it’s making the change because of a rise in on-board animal-related incidents.

In addition, the airline will no longer allow kittens or puppies less than four months as support animals, in-cabin pets or service animals, saying animals that young typically haven’t had all the necessary vaccinations.

Delta and Spirit also recently changed their policies, now requiring at least 48 hours notice to bring service animals on flights.

United Airlines: No more puppies on its planes

Your emotional support animal in training may not get to fly business class anymore.

Or any other class, for that matter.

United Airlines is changing its policies regarding emotional support animals, banning animals under the age of 4 months from the cabin, “to further ensure the well-being of our employees and customers while accommodating passengers with disabilities,” the company said in a blog post on Thursday.

“This is just another move in a long line of moves to restrict pets on aircrafts,” said Christopher Elliott, founder of consumer advocacy organization Elliott.org. “Animals could go the way of peanuts on planes at some point in the future — ideally airlines do not want to have any animals in the cabin.”

The new policy will go into effect on Jan. 7 and comes weeks after Delta Air Lines made a similar change. “Animals under the age of four months typically have not received the necessary vaccinations that help ensure the safety of our employees and customers,” United said. The airline did not respond to a request for additional comment.

United will also limit animals allowed on flights, banning all emotional support animals that are not dogs and cats. Service animals, which unlike emotional support animals are trained to assist a qualified person with a disability, are still accepted on flights as long as they are a dog, cat or miniature horse, the new policy said.

This comes after United turned away one passenger in January 2018 for attempting to board with her “emotional support peacock,” for whom she had purchased a ticket.

The number of animals in the cabin has been on the rise in recent months, despite the fact that Delta, American and United Airlines have tightened paperwork requirements on emotional support animals. Most service animals, which are trained to assist a qualified person with a disability, are still accepted on flights

Delta said it had six biting incidents in a period of two months in early 2018 and the number of “animal incidents” on planes, ranging from urination to barking and biting, has increased 84 percent since 2016, Delta chief operating officer Gil West told The Wall Street Journal in August.

The airline carries an average of 700 emotional support animals per day on flights, up from 450 a day in 2016, West said.

Delta banned pit bull dogs from flights in July 2018 after a dog scratched a flight attendant, and United Airlines banned dozens of breeds of dogs from flights in May 2018, including bulldogs, Boston terriers, all kinds of pugs and boxers, Shih Tzus, mastiffs, American bully, pit bulls, American Staffordshire terrier, and Pekingese. Many of these breeds have been found to suffer respiratory problems on flights.

Elliott said the rise in animal passengers reflects a larger shift in how people view their pets — one airlines are struggling to combat.

“The role pets play in society has really shifted in the past couple years,” he said. “When people think of pets as children, they will do anything to fly with them. But pets should really stay at home.”