Delta Airlines has decided it won’t be allowing passengers to make voice calls from its planes even if the Federal Aviation Administration says it’s okay.
CEO Richard Anderson says the airline’s frequent fliers believe that voice calls in the cabin would disrupt the travel experience.
Delta says a majority of customers in a survey last year said the ability to make voice calls would make their experience worse, not better.
Anderson also says Delta employees, particularly in-flight crews, are against allowing calls during flights.