PINELLAS COUNTY, Fla. (WFLA) – United Airlines and its contractor must pay a Pinellas County woman $3.8 million.

A federal jury found the company at fault for dropping the disabled passenger.

On a layover in Houston, a worker tried to move Erica Fulton from her chair to a seat. He ended up dropping her, causing severe injuries.

“The jury was angry. And they wanted to send a clear message to United,” said Fulton.

On her way to visit her son in Austin, Fulton traveled on United Airlines in Sept. 2016. But the trip turned into a flight from hell when an airline employee dropped her hard, injuring her shoulder.

She sued.

“They were trying to hide from the fact that they had, that an accident had happened and they were trying to run from their responsibility,” claimed Fulton.

Two weeks ago, a federal jury decided United should pay her the multi-million dollar award.

Fulton maintains she wouldn’t have sued if United did the right thing, like asked about her health or enquired if she needed help.

“The jury hearing all of this, and what they didn’t hear was any humanity at all. They didn’t hear anything that said we were concerned about Miss Fulton,” she said.

United Airlines responded to a request for comment.

“Our goal is to provide all of our customers with a safe and comfortable travel experience. We disagree with the court’s ruling and will continue to defend ourselves.”

Fulton is hoping her verdict helps others who find themselves in the same circumstance.

The incident has left Fulton afraid to fly alone. She will take her home care assistant next time.

She’s expecting United to appeal.