Former ticket agent spills the beans on airlines’ ticket codes. Buzz60’s Tony Spitz has the details. Buzz60
Smile!
Several of the world’s biggest airlines – including American Airlines, Delta Air Lines, United Airlines and Singapore Airlines – have cameras installed on screens on the backs of passenger seats.
All four airlines say they have no intentions of using the technology, though.
American Airlines told USA TODAY that manufacturers of in-flight entertainment systems have “included cameras for possible future uses such as seat-to-seat video conferencing,” adding that the camera technology has “never been activated.”
Related: Couple found hidden camera in their Carnival Cruise bedroom: ‘Our privacy had been invaded’
Delta concurred, telling USA TODAY that “they are not functional and Delta does not have any plans to install the necessary software to use them,” while United added: “Our cameras have never been activated on United aircraft.”
A passenger on a Singapore Airlines flight called attention to the cameras on his seat-back entertainment system, sparking a debate over passengers’ privacy concerns.
“Just found this interesting sensor looking at me from the seat back on board of Singapore Airlines,” Vitaly Kamluk tweeted on Feb. 16. “Any expert opinion of whether this a camera? Perhaps @SingaporeAir could clarify how it is used?”
In response, Singapore Airlines tweeted that their “newer inflight entertainment systems provided by the original equipment manufacturers do have a camera embedded in the hardware.”
“These cameras have been disabled on our aircraft, and there are no plans to develop any features using the cameras,” the company added, echoing other air carriers.
More: Stuck on a plane: American, Delta fined for lengthy tarmac delays
All four airlines stressed that they didn’t add the cameras – manufacturers embedded them in the entertainment systems. American’s systems are made by Panasonic, while Singapore uses Panasonic and Thales, according to airline representatives.
In a statement to USA TODAY, Panasonic said they “take airline passenger privacy very seriously.”
“Panasonic Avionics will never activate any feature or functionality within an (inflight entertainment) system without explicit direction from an airline customer,” the statement read.
Kamluk offered an easy solution: “Keep security of your passengers up! It’s best to disable these cameras physically until you decide to use them, i.e. with a simple sticker.”
Contributing: The Associated Press
Related: Southwest Airlines gets FAA approval for Hawaii flights
Rivkin is no stranger to the commercial aviation industry, having served as deputy general counsel for Delta Air Lines from 2013 to 2016. Prior to joining Delta, he served as general counsel for the DOT from 2009 to 2013, where he was sworn in following a unanimous confirmation by the U.S. Senate. Currently, Rivkin serves as the deputy mayor of the City of Chicago. He has also worked in private law practice and as a federal prosecutor.
Rivkin graduated magna cum laude from Harvard College, and received a juris doctorate degree from Stanford Law School, where he was an associate editor of the Stanford Law Review. Rivkin and his wife of more than 30 years have three children. Rivkin’s last day as Chicago’s deputy mayor will be February 28, and he will start his new role at United the week of March 18.
Every customer. Every flight. Every day.
In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers’ best interests at the heart of its service. In addition to today’s announcement, United recently released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats. The multimillion-dollar investment in improving inflight entertainment options will benefit the more than 29 million people expected to fly United’s DIRECTV-enabled planes this year.
About United
United’s shared purpose is “Connecting People. Uniting the World.” We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,800 flights a day to 353 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world’s most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 770 mainline aircraft and the airline’s United Express carriers operate 559 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United’s parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol “UAL”.
.td-header-top-menu,
.td-header-top-menu a,
.td-header-wrap .td-header-top-menu-full .td-header-top-menu,
.td-header-wrap .td-header-top-menu-full a,
.td-header-style-8 .td-header-top-menu,
.td-header-style-8 .td-header-top-menu a,
.td-header-top-menu .td-drop-down-search .entry-title a {
color:
}
.top-header-menu .current-menu-item > a,
.top-header-menu .current-menu-ancestor > a,
.top-header-menu .current-category-ancestor > a,
.top-header-menu li a:hover,
.td-header-sp-top-widget .td-icon-search:hover {
color:
}
.td_mega_menu_sub_cats .cur-sub-cat,
.td_mod_mega_menu:hover .entry-title a,
.td-theme-wrap .sf-menu ul .td-menu-item > a:hover,
.td-theme-wrap .sf-menu ul .sfHover > a,
.td-theme-wrap .sf-menu ul .current-menu-ancestor > a,
.td-theme-wrap .sf-menu ul .current-category-ancestor > a,
.td-theme-wrap .sf-menu ul .current-menu-item > a {
color:
}
.td-theme-wrap .td-affix .sf-menu ul .td-menu-item > a:hover,
.td-theme-wrap .td-affix .sf-menu ul .sfHover > a,
.td-theme-wrap .td-affix .sf-menu ul .current-menu-ancestor > a,
.td-theme-wrap .td-affix .sf-menu ul .current-category-ancestor > a,
.td-theme-wrap .td-affix .sf-menu ul .current-menu-item > a {
color:
}
.td-header-wrap .td-header-menu-wrap .sf-menu > li > a,
.td-header-wrap .td-header-menu-social .td-social-icon-wrap a,
.td-header-style-4 .td-header-menu-social .td-social-icon-wrap i,
.td-header-style-5 .td-header-menu-social .td-social-icon-wrap i,
.td-header-style-6 .td-header-menu-social .td-social-icon-wrap i,
.td-header-style-12 .td-header-menu-social .td-social-icon-wrap i,
.td-header-wrap .header-search-wrap #td-header-search-button .td-icon-search {
color:
}
.td-header-wrap .td-header-menu-social + .td-search-wrapper #td-header-search-button:before {
background-color:
}
.td-header-wrap .td-header-menu-wrap.td-affix .sf-menu > li > a,
.td-header-wrap .td-affix .td-header-menu-social .td-social-icon-wrap a,
.td-header-style-4 .td-affix .td-header-menu-social .td-social-icon-wrap i,
.td-header-style-5 .td-affix .td-header-menu-social .td-social-icon-wrap i,
.td-header-style-6 .td-affix .td-header-menu-social .td-social-icon-wrap i,
.td-header-style-12 .td-affix .td-header-menu-social .td-social-icon-wrap i,
.td-header-wrap .td-affix .header-search-wrap .td-icon-search {
color:
}
.td-header-wrap .td-affix .td-header-menu-social + .td-search-wrapper #td-header-search-button:before {
background-color:
}
.td-header-wrap .td-header-menu-social .td-social-icon-wrap a {
color:
}
.top-header-menu .menu-item-has-children li a {
font-size:10px;
}
ul.sf-menu > .td-menu-item > a,
.td-theme-wrap .td-header-menu-social {
font-size:10px;
}
.sf-menu ul .td-menu-item a {
font-size:10px;
}
]]>
Travel News | eTurboNews
Artist’s rendering
“Our continued investments emphasize our commitment to our customers in Los Angeles as California’s global airline,” said United Airlines Chief Operations Officer Greg Hart, commenting on the US$1.6 billion spent on investing at Los Angeles Airport (LAX).
The airline recently completed nearly $600 million in renovations to its terminal at LAX, and today, United Airlines and Los Angeles World Airports (LAWA) broke ground on a state-of-the-art Technical Operations Center (TOC) at Los Angeles International Airport.
The new facility will include two connected buildings – a ground service equipment and facilities maintenance building and a line maintenance hangar, including an engine support shop that will focus on the aircraft’s Dreamliner fleet. The commencement of this $352 million TOC pushes the airline’s investments at its Los Angeles hub to nearly $1 billion in recent years.
The new TOC will consolidate two facilities that United currently operates at LAX that are located a mile and a half apart, improving efficiency with not only moving aircraft around the airport but with transporting employees, parts, tools and other supplies – ultimately leading to a more efficient operation for customers. The TOC will be located near the airline’s terminal and stand at 407,408 square feet. The facility’s hangar will be able to accommodate up to six narrow-body or two widebody aircraft at a time, supporting United’s 150 flights that depart from LAX every day. The TOC will help United’s growing operation in Los Angeles by continuing to deliver an on time, safe and reliable operation.
“This modern, world-class facility will create more than 800 jobs in L.A. during the construction process and will be home to more than 500 United employees once it is completed,” said Greg Hart, chief operations officer at United.
“Los Angeles World Airports and United Airlines have a shared vision for modern and efficient facilities,” said Deborah Flint, CEO, LAWA. “United Airlines’ new LAX Technical Operations Center integrates state-of-the-art technology and a modern design that complements the transformation that is taking place across LAX. This project will create hundreds of local jobs and bring us one step closer to the Gold-Standard airport that Los Angeles deserves.”
United tapped AECOM Hunt to be the prime contractor for the project, and selected FSB as lead architect for the facility. The airline is also partnering with AvAirPros, which is providing project management services during construction of the TOC.
United is also investing in additional maintenance facilities at key airports around the country. Tampa airport authorities recently approved a ground lease for a new hangar that will have room for two Boeing 737MAX aircraft. The airline is also continuing construction on an expansive new technical operations center at Houston’s George Bush Intercontinental Airport, which consolidates the airline’s maintenance operations in a complex that provides greater efficiency and flexibility. United is also moving into a new hangar in Portland, Oregon and working with the City of Chicago to create a new hangar as part of the O’Hare Modernization Program.
Steve Grzanich and Brian Sumers (Sr. Aviation Business Editor at Skift.com) checked in on the airline industry this week by picking up last week updating the Southwest/mechanics relationship that is going through a rough patch, but also touched on the tension between United Airlines and Expedia in which customers might see a change in customer service.
LOS ANGELES, Feb. 28, 2019 /PRNewswire/ — Today, United Airlines and Los Angeles World Airports (LAWA) broke ground on a state-of-the-art Technical Operations Center (TOC) at Los Angeles International Airport (LAX) that will enable the airline to provide exceptional service for all of its aircraft fleets. The new facility will include two connected buildings – a ground service equipment and facilities maintenance building and a line maintenance hangar, including an engine support shop that will focus on the aircraft’s Dreamliner fleet. The commencement of this $352 million TOC pushes the airline’s investments at its Los Angeles hub to nearly $1 billion in recent years.
The new TOC will consolidate two facilities that United currently operates at LAX that are located a mile and a half apart, improving efficiency with not only moving aircraft around the airport but with transporting employees, parts, tools and other supplies – ultimately leading to a more efficient operation for customers. The TOC will be located near the airline’s terminal and stand at 407,408 square feet. The facility’s hangar will be able to accommodate up to six narrow-body or two widebody aircraft at a time, supporting United’s 150 flights that depart from LAX every day. The TOC will help United’s growing operation in Los Angeles by continuing to deliver an on time, safe and reliable operation.
“Our continued investments emphasize our commitment to our customers in Los Angeles as California’s global airline. This modern, world-class facility will create more than 800 jobs in L.A. during the construction process, and will be home to more than 500 United employees once it is completed,” said Greg Hart, chief operations officer at United. “This builds on our recently completed nearly $600 million renovation to our terminal at LAX, including opening a brand-new United Polaris lounge earlier this year.”
“Los Angeles World Airports and United Airlines have a shared vision for modern and efficient facilities,” said Deborah Flint, CEO, LAWA. “United Airlines’ new LAX Technical Operations Center integrates state-of-the-art technology and a modern design that complements the transformation that is taking place across LAX. This project will create hundreds of local jobs and bring us one step closer to the Gold-Standard airport that Los Angeles deserves.”
United tapped AECOM Hunt to be the prime contractor for the project, and selected FSB as lead architect for the facility. The airline is also partnering with AvAirPros, which is providing project management services during construction of the TOC.
United is also investing in additional maintenance facilities at key airports around the country. Tampa airport authorities recently approved a ground lease for a new hangar that will have room for two Boeing 737MAX aircraft. The airline is also continuing construction on an expansive new technical operations center at Houston’s George Bush Intercontinental Airport, which consolidates the airline’s maintenance operations in a complex that provides greater efficiency and flexibility. United is also moving into a new hangar in Portland, Oregon and working with the City of Chicago to create a new hangar as part of the O’Hare Modernization Program.
Every customer. Every flight. Every day.
In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers’ best interests at the heart of its service. United recently announced the addition of more than 1,600 new premium seats to international, domestic and regional aircraft, creating more comfort for more customers in the skies. Additionally, United recently released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats. The multimillion-dollar investment in improving inflight entertainment options will benefit the more than 29 million people expected to fly United’s DIRECTV-enabled planes this year.
About United
United’s shared purpose is “Connecting People. Uniting the World.” We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,800 flights a day to 353 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world’s most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 770 mainline aircraft and the airline’s United Express carriers operate 559 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United’s parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol “UAL”
CHICAGO, Feb. 27, 2019 /PRNewswire/ — United Airlines (UAL) will present at the 2019 J.P. Morgan Aviation, Transportation and Industrials Conference on Tuesday, March 5. Scott Kirby, president of United Airlines, will present at the conference beginning at 9:30 a.m. ET / 8:30 a.m. CT.
The live webcast and accompanying presentation will be available on the investor relations section of United’s website at ir.united.com. The company will archive the audio webcast on the website within 24 hours of the presentation and the webcast will be available for a limited time.
Every customer. Every flight. Every day.
In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers’ best interests at the heart of its service. In addition to today’s announcement, United recently released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats. The multimillion-dollar investment in improving inflight entertainment options will benefit the more than 29 million people expected to fly United’s DIRECTV-enabled planes this year.
About United
United’s shared purpose is “Connecting People. Uniting the World.” We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,800 flights a day to 353 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world’s most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 770 mainline aircraft and the airline’s United Express carriers operate 559 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United’s parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol “UAL”.
Following several alleged antisemitic incidents during flights, United Airlines has vowed to combat antisemitism in its ranks.
The statement was made during a meeting on Monday between high-ranking United Airlines representatives and Duvi Honig, founder and CEO of the Orthodox Jewish Chamber of Commerce at the Newark Airport hub.
The two parties discussed the airline’s relationship with the Jewish community, its families and business travelers.
The airline reached out to the Chamber after it publicized a recent troubling incident with a young Jewish mother, which was followed by another troubling incident experienced by an elderly Jewish couple.
During the meeting, the United officials expressed their disappointment in these events and vowed to take concrete steps to battle antisemitism in its ranks, improve customer service and prevent any similar incidents from occurring in the future.
They thanked the Chamber for bringing the relevant issues to their attention and working to build bridges between the community and the airline, which is currently the fourth largest in the nation.
At the meeting, the officials, which included Magda Morais, Managing Director of Customer Service; Matt Colbert, Director of NY/NJ Strategic Initiatives; and Jon Gooda, Director of Customer Service; listened to Honig as he shared the concerns of the Jewish community’s over the incidents and the “Chamber’s mission to build positive relationships between the community and all echelons of the business world.
“I would like to thank United for their commitment to work with the Chamber and our community,” said Honig following the meeting. “We look forward to continue working together with United and help them make the skies as friendly as they can be.”
United has long been committed to being a leader in advancing women in the aviation industry. Today the carrier has more women who are pilots than any other airline in the world, including Bebe O’Neil, United’s System Chief Pilot, who manages the carrier’s 12,600 pilots. The airline has worked with Women in Aviation, a nonprofit organization which provides networking, education, mentoring, and scholarship opportunities, for more than 25 years and Girls in Aviation Day to ensure a growing number of female pilots.
“As a global company with inclusion at our core, we constantly seek unique opportunities to celebrate and showcase diverse talents,” United’s California President Janet Lamkin commented. “We are thrilled to have the opportunity through this unique contest to bring visibility to the work of these exceptional female artists. We take pride in leveraging our global presence to showcase their great work to millions of people who see our planes on the ground and in the sky.”
To enter, individuals must identify as a woman, including cisgender, transgender, woman-aligned or non-binary, and reside in the United States, who can visually represent either New York/New Jersey or California, two key markets for the airline, in their own style, while combining the company’s mission and what the communities in each region mean to the artist. Two winners, one representing each region, will be chosen and given a chance to work alongside renowned artist Shantell Martin to finalize a design for their respective region’s plane. Shantell brings to the contest her talents and work, from the New York City Ballet to a collaboration with Pulitzer Prize-winning artist Kendrick Lamar, which are full of whimsical drawings and storytelling, that are dedicated to making sure other women artists are seen.
To enter, individuals are encouraged to visit united.com/HerArtHere and submit a design idea, examples of their work portfolio along with a short video by March 24, 2019. Submissions will be judged and narrowed down to three finalists by a panel of judges from each region, led by each region’s president, Janet Lamkin in California and Jill Kaplan in New York/New Jersey from March 25 – April 9, 2019, followed by a public vote from April 10 – April 19, 2019 to determine the winning artists from each region. Finalists and winners will also receive their own open gallery show, have their art work on display inside United Airlines terminals through 2019 with their works available to purchase and they will also be awarded 100,000 MileagePlus award miles. The final designs will take flight this fall.
Customers in Los Angeles and New York have an opportunity to visit murals by Shantell Martin as part of this contest. Each mural showcases interactive airplane windows that lead to videos with more information. The murals will be on display from now until March 18 at 799 West 8th Street, Los Angeles, CA and at 38 Norman Ave, Brooklyn, NY.
In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers’ best interests at the heart of its service. In addition to today’s announcement, United recently released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats. The multimillion-dollar investment in improving inflight entertainment options will benefit the more than 29 million people expected to fly United’s DIRECTV-enabled planes this year.
About United
United’s shared purpose is “Connecting People. Uniting the World.” We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,800 flights a day to 353 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world’s most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 770 mainline aircraft and the airline’s United Express carriers operate 559 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United’s parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol “UAL”.
United Airlines — the wholly owned subsidiary of United Continental Holdings (UAL – Free Report) — filed an application with the U.S. Department of Transportation (DOT) in a bid to expand its footprint in Japan and attract additional traffic. Notably, this Chicago-based carrier has sought permission to operate daily non-stop flights to Tokyo’s Haneda Airport from six U.S. international airports.
In the summer of 2020, United Airlines plans to commence operations to Haneda after the slots are awarded from its hubs at Newark Liberty, Chicago O’Hare, Washington Dulles, Los Angeles International, Houston George Bush and Guam. The aviation agreement between the United States and Japan is expected to be completed later this year.
Per United Airlines’ application, the flights to Haneda from Newark, Los Angeles and Guam would be in addition to the daily flights between the above three hubs and Tokyo’s other international airport — Narita. However, the non-stop flights to Haneda from its hubs at Chicago O’Hare, Washington Dulles and Houston George Bush would be shifted from Narita.
With the Olympics to be held in Tokyo next year, the routes are likely to invite substantial traffic. Accordingly, other U.S. carriers — Delta Air Lines (DAL – Free Report) and American Airlines (AAL – Free Report) — have also applied for slots at Tokyo’s Haneda Airport.
While Delta is bidding for five slots, American Airlines has sought permission for four. With leading carriers interested to fly to Haneda, investors would keenly look forward to DOT’s decision on the applications.
Zacks Rank Key Pick
United Continental carries a Zacks Rank #2 (Buy). Investors interested in the airline space may consider Azul S.A. (AZUL – Free Report) sporting a Zacks Rank #1 (Strong Buy). You can see the complete list of today’s Zacks #1 Rank stocks here.
Azul has an impressive history with respect to earnings per share, having trumped the Zacks Consensus Estimate in each of the trailing four quarters, the average being 97.9%.
Breakout Biotech Stocks with Triple-Digit Profit Potential
The biotech sector is projected to surge beyond $775 billion by 2024 as scientists develop treatments for thousands of diseases. They’re also finding ways to edit the human genome to literally erase our vulnerability to these diseases.
Zacks has just released Century of Biology: 7 Biotech Stocks to Buy Right Now to help investors profit from 7 stocks poised for outperformance. Our recent biotech recommendations have produced gains of +98%, +119% and +164% in as little as 1 month. The stocks in this report could perform even better.
WICHITA, Kansas – Amberley Snyder, 28, is the only professional barrel rider who’s paralyzed from the waist down.
Recently, she was in Dwight D. Eisenhower airport in Wichita, Kansas, and was about to board a flight that was heading to Denver, Colorado.
Amberley, sitting in her wheelchair, was in line and speaking to the United Airlines gate agent.
She says the agent told her she could not take her wheelchair onto the jet bridge without being led by someone.
“He said, ‘Well, we need to take you down backwards.’ I said, ‘I don’t want that, I’m not comfortable with that. I can take myself to the door of the plane,'” Amberley said.
Amberley told Fox 13 the agent insisted and told her it was a “liability” for her to go down the jet bridge by herself.
“It’s not a good feeling when you get turned around; I just don’t like it, I’m not comfortable with it. Then he said, ‘well you can’t get on the plane.'”
As a public speaker, advocate for people with disabilities and a professional barrel racer, Amberley travels a lot.
She said she has traveled 150 to 200 times, just last year.
“I do this all the time, I fly all the time. I fly probably three times a week,” Amberley said.
Eventually, the situation was defused and Amberley agreed to transfer over to an airport-approved wheelchair and was led through the jet bridge and onto the plane.
“I love help, I accept help, I really try to advocate for that,” Amberley said. “I understand safety, I understand that concept, it’s kind of insulting that you can’t handle yourself down to the door of the plane.”
Amberley wrote a complaint to United Airlines and the company sent this statement in response:
“United proudly welcomes all customers and flies thousands of people with disabilities every day. We are concerned to learn about our customer’s experience and have reached out to her. We are also working with our team in Wichita to better understand what happened.”
Amberley said, “I’m hoping a platform opens up that allows me to bring this concept to light. I think this is one of the starts really, making it more aware to people.”
