Inside the nerve center of American’s operation

Our dispatchers are a set of eyes on the ground for our pilots, planning and monitoring each flight while helping to ensure the safety of everyone on board. These FAA-certificated professionals work closely with our Flight Planning Support, Air Traffic Management, Regional Carriers, Meteorology, Central Load Planning and Line Planning and Routing teams. Our training, technology, strategy, workforce planning, analysis and other support teams ensure the IOC team is ready to manage the scale and complexity of our operation so we can deliver consistently on our customer promise

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