American handles large volumes of data from a range of sources that it needs to quickly learn from and adapt to so it can better deliver on the objectives of the airlines. Artificial intelligence (AI) can be very helpful to this effort.

AI is nothing new to American. It helps the airline look at data and create solutions that can directly and positively impact customers and team members, and importantly, improve their experiences. American can learn and gain insights from this data to better meet customers where they are, leverage data-driven decisions to help make the customer journey simpler and reduce the amount of time it takes to deliver results that benefit the business.

And AI technology is focused on strengthening human decision making, not replacing it. American’s approach to AI is built on a foundation of governance and ensures technology and its outputs are being used safely, securely and responsibly.

You’ve heard a lot about how Smart Gating uses machine learning to shorten taxi times, reduce ramp congestion and help aircraft get to gates faster, but AI is at play all across the airline and has been for decades. Here are just a few ways AI is improving the experience for customers and team members.

AI for customers

• For years, American has leveraged machine learning to help customers see rebooking options on aa.com and in the mobile app that meet their needs so they can quickly make changes when their journey is disrupted.
• Building the right schedule through forecasting models that predict load factors and costs, so the airline can better deliver for customers.

AI in the operation

• AI helps estimate how many crew members are needed to cover open flights each day. This allows team members flexibility while ensuring the airline is running a reliable operation for customers.
• Machine learning predicts block times (time it will take from departure at an origin airport to destination) which helps run a reliable and efficient operation. American is also looking at baggage models to better predict bag volumes and help get customers and their bags on their way even faster.

What’s next?

Generative AI (Gen AI) will present even more opportunities to improve the customer experience, from helping customers better self-serve online and in the mobile app to helping run a more efficient operation. American is taking a centralized approach to managing Gen AI and establishing a governance framework that sets the foundation for scaling this new technology going forward.

MIAMI — Miami-Dade County Public Schools (M-DCPS) students at George T. Baker Aviation Technical College are preparing for takeoff in their aviation maintenance careers thanks to a new partnership with American Airlines. With the partnership, students will enjoy ongoing engagement opportunities with Technical Operations team members at American’s Miami (MIA) hub and on campus. Additionally, students at the top of their class will be guaranteed interviews for open positions upon graduation and receipt of their FAA Airframe and Powerplant certificate.

Today’s announcement formalizes a long-standing relationship between the airline and M-DCPS that’s been developing the next generation of aviation maintenance technicians (AMTs) for years. American also donated a McDonnell Douglas MD-80 aircraft to Baker Aviation in 2010, and students continue to use the historic aircraft for training. The airline’s MIA-based Technical Operations team mentored the school’s student team in the 2024 Aerospace Maintenance Council Competition, where they placed first in two events and finished second in the School category.

“George T. Baker Aviation Technical College is widely known as a leader in aviation education, and we’ve hired many of their graduates,” said Evie Garces, American’s Vice President of Line Maintenance. “This partnership ensures American will continue hiring the best-trained AMTs who will keep our fleet flying safely for years to come. We’re looking forward to working closely with Baker students to ensure a successful transition from classroom to hangar.”

Dating back to 1939, George T. Baker Aviation Technical College is a public institution operated by Miami-Dade County Public Schools. It is accredited by the Council on Occupational Education and the National Center for Aircraft Technician Training (NCATT) and is certificated by the FAA. Approximately 1,000 M-DCPS high school and adult students are currently studying aviation-related coursework at Baker. The school is one of two in Florida to be accredited by the NCATT and the only school in the country to offer NCATT accredited courses to high school students.

“Through our partnership with American Airlines, we are developing tomorrow’s pioneers who will lead the aviation industry with unparalleled skill, passion and vision,” said Dr. Jose L. Dotres, Superintendent of Miami-Dade County Public Schools. “At George T. Baker Aviation Technical College, innovation and excellence are not just goals — they are the wings that lift our students to new horizons, which makes M-DCPS your best choice.”

“Investing in education opportunities for our residents is investing in the future of Miami-Dade County,” said Miami-Dade County Mayor Daniella Levine Cava. “Through inspiring partnerships like this we are preparing our workers to access good jobs and succeed in the industries of the future. This is how you build an economy that works for all.”

American employs more than 14,600 team members at its MIA hub, including more than 1,200 Technical Operations team members — many of whom are George T. Baker alumni. Candidates interested in joining American’s team can view open opportunities and apply at jobs.aa.com.

In addition to M-DCPS’ George T. Baker Technical College, American’s Technical Operations team has partnerships with Aviation Institute of Maintenance — Chicago, Tulsa Tech in Tulsa, Oklahoma, and West Los Angeles College in Los Angeles. The partnerships ensure tomorrow’s AMTs receive relevant, real-world training today and are set up for success in aviation maintenance careers.

About American Airlines Group
As a leading global airline, American Airlines offers thousands of flights per day to more than 350 destinations in more than 60 countries. The airline is a founding member of the oneworld® alliance, whose members serve more than 900 destinations around the globe. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. Learn more about what’s happening at American by visiting news.aa.com and connect with American @AmericanAir and at Facebook.com/AmericanAirlines. To Care for People on Life’s Journey®.

About Miami-Dade County Public Schools
Miami-Dade County Public Schools (M-DCPS), an A-rated district, is the nation’s third largest school system with more than 400 schools and a diverse enrollment of more than 330,000 students from over 160 countries. Our ongoing tradition of groundbreaking achievement has earned top recognition at the national and international levels. M-DCPS also recently reached a landmark graduation rate of 92 percent.

With less than a month until pitchers and catchers report for training, American Airlines is offering baseball fans numerous options to get up close to their favorite players in sunny Arizona and Florida.

Access the action

As the official airline of the Chicago Cubs and Texas Rangers, customers can engage with the AAdvantage® program for chances to win exclusive access to events, prizes and more.

AAdvantage® members who are Cubs or Rangers fans can take part in the airline’s AAdvantage Perks™ program, where fans can win exclusive prizes, including:

• A trip to Arizona for Cubs Spring Training
• A trip to New York for a Rangers away game
• Tickets to Cubs or Rangers home opener games

Not an AAdvantage® member? Fans can join for free today to participate in future perks opportunities with their favorite teams.

Preseason in Phoenix

American operates nonstop flights to Phoenix (PHX) from the home city of every team playing spring games in Arizona. Furthermore, all flights on American to PHX feature premium cabins, giving customers the opportunity to elevate their travel experience with complimentary baggage and enhanced food and beverage options.

American is the largest airline serving PHX, with up to 300 peak-day departures this spring. Baseball fans from around the country and beyond also have plentiful options with American’s nonstop flights from more than 100 destinations to PHX – more than any other airline.

Fancy a flight to Florida?

Baseball fans with their sights set on Florida, meanwhile, will knock it out of the park with easy access to the Sunshine State. American offers more flights to Florida than any other airline, with more than 660 peak-day departures to the state.

Flights to catch the action live are available to book online now at aa.com or through American’s mobile app.

FORT WORTH, Texas — During National Human Trafficking Prevention Month, American Airlines announced it is expanding its collaboration with the U.S. Department of Transportation (DOT) and the U.S. Department of Homeland Security’s Customs and Border Protection (CBP) by becoming a member of the Blue Lightning Initiative (BLI). This effort focuses on training airline and aviation personnel, ensuring they have the tools to better identify potential traffickers and victims.

“The Blue Lightning Initiative is a key element in the federal government’s fight against the scourge of human trafficking,” said American’s Vice President of Corporate Security Gary Tomasulo. “American has long partnered with law enforcement to help fight human trafficking, and we are proud to deepen our partnership by joining the initiative.”

“The U.S. Department of Transportation is proud to partner with the U.S. Department of Homeland Security and American Airlines to train aviation personnel on how to recognize indicators of and report human trafficking suspicions.” said Julie Abraham, Director of the Office of International Transportation and Trade, U.S. Department of Transportation. “This partnership highlights the commitment of airlines to combat human trafficking in the aviation sector and spread awareness to members of the traveling public.

The training offered by BLI will be part of a company-provided training for tens of thousands of American’s flight attendants, pilots, customer service representatives and other team members to recognize the indicators of human trafficking and take appropriate action. In total, American trains an upwards of 70,000 team members each year on this important topic.

Prior to joining BLI, American was in partnership with the Blue Campaign, which is now a part of the DHS Center for Countering Human Trafficking, a national public awareness effort to educate the public, law enforcement and industry partners about human trafficking. In 2020, American became a Transportation Leaders Against Human Trafficking (TLAHT) signatory through DOT’s TLAHT initiative to maximize the transportation industry’s collective effort to combat human trafficking.

In early 2024, American’s Professional Women in Aviation Employee Business Resource Group hosted human trafficking awareness sessions with either DHS or other partners at the following five locations: Dallas Fort Worth International Airport (DFW), Ronald Reagan Washington National Airport (DCA), Boston Logan International Airport (BOS), Phoenix Sky Harbor International Airport (PHX) and London Heathrow Airport (LHR).

American remains dedicated to protecting human rights, including combating human trafficking and child exploitation, through partnerships such as It’s A Penalty, Protecting All Children from Trafficking (PACT), New Friends New Life (NFNL) and Texas Businesses Against Trafficking (TBAT). In 2024, American donated miles to It’s A Penalty and PACT to support their work.

Through BLI and other programs, American will continue to uphold its commitment to combat human trafficking and fulfill its purpose to care for people on life’s journey.

About American Airlines Group
As a leading global airline, American Airlines offers thousands of flights per day to more than 350 destinations in more than 60 countries. The airline is a founding member of the oneworld® alliance, whose members serve more than 900 destinations around the globe. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. Learn more about what’s happening at American by visiting news.aa.com and connect with American @AmericanAir and at Facebook.com/AmericanAirlines. To Care for People on Life’s Journey®.

Anyone who suspects human trafficking is encouraged to report it to law enforcement — tips can be submitted anonymously online or by calling 866-347-2423. Individuals can also contact the National Human Trafficking Hotline at 888-373-7888 or humantraffickinghotline.org.

FORT WORTH, Texas — American Airlines Group (NASDAQ: AAL) will webcast a live audio feed of its fourth-quarter and full-year 2024 financial results conference call with financial analysts and journalists on Thursday, Jan. 23, at 7:30 a.m. CT.

The webcast will be available to the public on a listen-only basis at aa.com/investorrelations. An archive of the call will be available on the website through Feb. 23.

About American Airlines Group
As a leading global airline, American Airlines offers thousands of flights per day to more than 350 destinations in more than 60 countries. The airline is a founding member of the oneworld® alliance, whose members serve more than 900 destinations around the globe. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. Learn more about what’s happening at American by visiting news.aa.com and connect with American @AmericanAir and at Facebook.com/AmericanAirlines. To Care for People on Life’s Journey®.

With a number of routes catering to fitness-loving travelers and an array of dietary-conscious dining options, American Airlines offers its customers plenty of ways to stay active and healthy on the go — even if they’ve already abandoned their 2025 New Year’s resolutions.

For those looking to connect with the great outdoors this year, American is adding more routes to fulfill desires for adventure travel with new flight options for customers to:

• Get lost under the stars in Nova Scotia’s Mi’kmaq Lands with a glimpse into the universe on new flights to Halifax (YHZ) from Chicago (ORD).
• Lace up a pair of rugged shoes and see glaciers near Kalispell, Montana (FCA) or Calgary, Canada (YYC) with new flights from New York (LGA).
• Snap pictures with amazing wildlife after a flight to Bozeman, Montana (BZN) from LGA.
• Wind down from summer travel via leaf peeping in Quebec City, Canada (YQB) with new service from Dallas-Fort Worth (DFW).

Get onboard with healthy dining

For more than 30 years, American has been offering meal options that cater to a number of diets and lifestyles — a relief for the estimated 30% of Americans avoiding gluten and the 15% opting for dairy-free.

In addition to serving oat milk creamer and La Croix Lime sparkling water, American’s menu options include vegetarian, vegan, kosher, lactose-free, Muslim, Hindu, diabetic and gluten-free meals — all of which are available along with the full onboard menu to pre-order before a flight to ensure dietary needs or cravings are met.

Fun fact: More than ONE MILLION meals served onboard American Airlines flights each year are among these specialty options.

“Our health-forward dishes are made to taste great while also supporting fluid intake, aiding digestion, and being rich in nutrients,” said Kim Cisek, American’s Vice President of Customer Experience. “At American, we want our passengers to arrive at their final destinations feeling fulfilled and refreshed so they can enjoy whatever adventures lie ahead.”

No delays on Dry January

This month, customers are invited to enjoy a refreshing mocktail in the Admirals Club, with options including the below, which vary by locations:

• Winter Citrus Sparkler: A refreshing blend of vibrant orange, grapefruit and lime juices with fragrant rosemary to capture the essence of a crisp January day.
• Ginger Peach Nojito: A juicy cocktail of mint, lime juice, ginger syrup, peach puree and club soda.
• Turmeric Grapefruit Mule: A zingy cocktail of ginger beer, turmeric syrup, grapefruit and sugar rim.
• Sparkling Blood Orange Mocktail: A citrusy cocktail of blood orange juice, honey, vanilla and club soda.
• Elderberry Sparkler: An immune-boosting cocktail of elderberry juice, ginger, lemon and sparkling water.

American was also the first major airline to serve Athletic Brewing non-alcoholic beer in its lounges, a popular choice year-round since 2022.

Stretch it out with seatbelts fastened

Through its partnership with the FitOn fitness app, American’s free inflight entertainment provides travelers with a number of guided stretching videos and meditation practices designed to bring down heart rates with controlled breathing exercises.

“Sitting for an extended period of time, especially on longer flights, can lend itself to muscle stiffness and poor circulation — all of which can be prevented with a few simple stretches done from the comfort of your seat,” added Cisek. “On your next flight with American, take a few moments to release the tightness and tension in your neck, low back and hips. Doing so will make your journey that much more enjoyable.”