Europe’s Discount Airlines ‘Democratized’ Air Travel. Now They’re Going Belly-Up

In 1992, the U.S. witnessed the trial of John Gotti, the election of President Bill Clinton and the devastating arrival of Hurricane Andrew on the Florida coastline, causing a then-record $25 billion in damage. Further afield, it was also the year that Prince Charles initiated the world’s most-watched break-up by separating from Princess Diana.

So, it’s only natural that the creation of something as obscure as the European Union’s Internal Market for Aviation went largely unnoticed. But the deal revolutionized travel in Europe and is now getting renewed attention as the era of cheap flights it ushered in begins to fade.

Prior to its creation, European air travel was split into a series of distinct, largely captive, domestic markets, each often dominated by a single state-owned national flag carrier such as British Airways or Air France. The Internal Market rejuvenated this low-competition, high-fare environment by replacing the patchwork of national regulations with a single set of EU rules that removed restrictions on the routes, fares, and flights that airlines could operate. For the first time ever, European airlines could fly in and out of any airport they wished and charge customers any price they wanted

Travel for the masses

The result? Plummeting flight prices as the likes of Ireland’s Ryanair and the U.K.’s easyJet stepped into the newly relaxed—and massively expanded—market with a low-cost business model that eliminated all non-essential services. Its fliers got no complimentary food, no in-flight entertainment, and had no option for business-class seating. What they did get, however, was the opportunity to explore Europe in a way never deemed possible before: a family trip from Milan to Paris now costs 16 times less than in 1992—with the minimum price of a ticket falling from over €400 ($450) to about €25 ($28) today.

The once luxurious experience of air travel was essentially stripped down to the studs; once reserved for the wealthy tourist or the well-looked-after business traveler, it was now downright accessible. And Europeans hopped onboard—by the hoards.

Intra-European air travel has tripled since then, with over a billion passengers marching down jet bridges in 2017 alone. Air travel now accounts for 3.3% of all EU employment and 4.1% of the bloc’s entire GDP, according to the Air Transport Action Group (ATAG). The aviation industry supports 12.2 million jobs and accounts for $823 billion in economic activity.

No wonder Ryanair CEO Michael O’Leary described the Internal Market as “the stand-out achievement of the EU” in celebration of its 25th anniversary back in 2017. Former easyJet CEO Carolyn McCall said the deal “democratized air travel for all” on the same occasion.

Budget airlines go under

Despite the soaring success of low-cost aviation in Europe over the past two decades, ominous clouds have recently started to gather. While Ryanair and easyJet account for 19% of the EU aviation market, other low-cost carriers that sought to capitalize on Europe’s wide-open market have run out of runway.

“[T]here is a very long tail of poorly performing airlines,” says Brian Pearce, chief economist of the International Air Transport Association (IATA).

Since August 2017, the sector has waved goodbye to a string of discount airlines, including Air Berlin, Monarch, Primera, Small Planet, Azur, Cobalt, VLM, PrivatAir and Icelandic carrier WOW, which collapsed last month.

At the same time, British low-cost carrier Flybe—which recently canceled dozens of flights amid talk of jobs cuts—is currently being rebranded as Connect Airways under a consortium involving Virgin Atlantic. The fate of Italy’s bankrupt flag carrier Alitalia hangs in the balance—as does that of Slovenia’s Adria Airways, which was recapitalized to the tune of €4 million ($4.5 million) in December after the Civil Aviation Agency of Slovenia ordered it to provide evidence of its financial stability.

So, why is the dream of accessible air travel in Europe starting to dim?

‘They just get squeezed’

“The reason you’re seeing a series of failures—which are mostly smaller airlines—reflects the fact that Europe has an awful lot of airlines,” says Pearce. “There are something like 200 airlines offering scheduled services within Europe,” he says. “If you look at the North American market, including Canada, it’s less than 100.” Eighty percent of airline seats in the U.S. and Canada are supplied by just seven airlines; in Europe, it takes 28 airlines to supply the same number, according to Pearce.

The relative success of the European air industry—which recorded a 5.7% annual increase in flight traffic across 2018—has encouraged airlines to make more and more seats available through a combination of extra flights and larger aircraft, to the point that they have now run ahead of actual passenger demand.

At the same time, carriers had to budget for higher costs in much of 2018 due to increased wages and a 20.5% rise in global fuel prices. Unlike the U.S., a number of airlines also chose to hedge their fuel contracts, meaning they continue to pay higher prices at a time when fuel costs have actually dropped 3.2% compared to the equivalent period in 2018.

The result is that ticket prices have dropped, and in a period of rising costs, this has proved to be fatal for some low-cost carriers.

“They just get squeezed because the margins are very low, and they just run out of finance in the end, says Dan Elliott, Director in Transport and Water at Frontier Economics

It is for this reason that Europe’s most flown-on airlines are those that combine broad financial shoulders with a laser-like focus on costs. Together, Ryanair, easyJet and the big-three major network airlines Lufthansa, International Consolidated Airlines (Aer Lingus, British Airways, Iberia and Vueling), and Air France-KLM accounted for 50% of all EU air travel in 2018, according to Scope Ratings.

“Ryanair will negotiate on absolutely everything and they can’t afford to sleep for a second because even a minor change in the price of airline fuel, multiplied up over the amount of output they have suddenly becomes enormous,” says aviation expert John Strickland from JLS Consulting.

Secrets for success

Yet it’s not all bleak news for Europe’s smaller low-cost carriers. On Wednesday, Hungarian newcomer Wizz Air, founded in 2004, announced that earnings in the final quarter of the year to March 31 had been in line with expectations and that net profit would be at the upper half of its previous guidance range of €270 million ($303 million) and €300 million ($336 million). Shares of Wizz Air rose by 4.8% on the news, valuing the company at about $2.9 billion. As with Ryanair and easyJet, the airline is able to handle the considerable seasonal troughs by selling winter flights for as little as $12 to drive ancillary revenue, such as bag checking, car hire, and hotel bookings.

“In some ways, the seats are becoming a catalyst to other revenues,” says Strickland. “Ryanair themselves have said that they want to become the Amazon of travel. The idea is that you go to the Ryanair website and book all sorts of things and not just flights.”

Problem is, Wizz is very much an exception to the rule. The IATA estimates that 70% of European operating profits are now being generated by the big-three long-haul network airlines, while much of the remaining 30% comes from Wizz, Ryanair and easyJet, plus medium-sized Turkish Airlines and Aeroflot.

“A significant number of smaller and medium-sized European airlines are loss-making or barely profitable,” states an IATA economics report released in January.

“If you look at the European airline industry in aggregate, it’s actually producing pretty good profits at the moment,” says chief economist Pearce. “The issue is that a large proportion of those profits are being produced by the big guys.”

United Airlines Flyer Adau Akui Atem Mornyang Guilty Of Assault

United Airlines Logo


(Last Updated On: April 8, 2019)

A United Airlines passenger faces 21 years for assault on a United flight attendant.

LOS ANGELES (DOJ release) – A United Airlines flight from Melbourne to Los Angeles International Airport was the scene as Adau Akui Atem Mornyang, an Australian woman, assaulted a flight attendant earlier this year. Now, Adau Akui Atem Mornyang has been found guilty of federal charges.

Adau Akui Atem Mornyang

, a 24 year old fashion model of Victoria, Australia, was convicted on Thursday in relation to a January 21 incident in which she appeared to be intoxicated and was verbally and physically abusive to personnel and other passengers during the flight. The jury found Mornyang guilty of a felony charge of interference with a flight crew and a misdemeanor assault count.

According to the evidence presented at trial, several hours into the flight, passengers approached a flight attendant to complain about Mornyang’s disruptive behavior, which included flailing her arms and yelling obscenities and racial slurs.

When the United Airlines flight attendant went to assess the situation, Mornyang began to shout at the flight attendant and then slapped him across his face. The flight attendant attempted to restrain Mornyang until federal air marshals could assist. The federal air marshals were forced to stay with Mornyang in the rear galley of the plane for the remainder of the flight.

Mornyang is scheduled to be sentenced in Los Angeles on June 24 2019 in the court of United States District Judge Cormac J. Carney. As a result of the guilty verdicts returned on March 14, Mornyang faces a statutory maximum sentence of 21 years in federal prison.

This case was investigated by the FBI, which received assistance from the Federal Air Marshals and the Los Angeles Airport Police Department.

The case against Mornyang is being prosecuted Assistant United States Attorneys MiRi Song and Kevin Reidy of the General Crimes Section.

I am that rare breed: a blogger, and I don’t mean micro.  Follow me on Twitter: Roger Robarts

United Airlines overhauls MileagePlus with dynamic reward pricing

United is completely revamping its United MileagePlus frequent flyer scheme to axe fixed-rate mileage booking costs on many United reward flights in favour of dynamic pricing, where the number of miles needed to book a flight varies from one journey to the next, even on the same route.

This means travellers won’t know how many miles they’ll need to book their trip until they try to make that booking – a change to the current approach of acquiring a set number of miles for a given flight – with dynamic pricing taking effect immediately for travel from November 15 2019.

Here’s what United’s changes mean for you and your stack of United MileagePlus miles.

United reward flights move to dynamic pricing

With the number of miles needed to book a United flight changing from day to day and flight to flight, United will no longer publish ‘award charts’ from November 15, which currently communicate today’s set pricing levels.

Instead, the number of miles needed to book any given flight will be presented only at the time of making a booking, with today’s fixed rates applying for travel until November 14, and the new dynamic rates applying for journeys departing from November 15, including those booked between now and that date.

United warns that for travel “after November 15, award prices may be higher, especially if you’re traveling at popular times,” and that “award pricing will fluctuate based on a variety of factors, including demand.”

On flights between Australia and the United States, there’s currently been no change to the number of United miles needed to book United flights, with a one-way Business Saver Award priced at 80,000 United miles plus taxes and fees on all non-stop flights from Sydney and Melbourne, both before and after November 15.

AusBT review: United Boeing 787-9 business class, Sydney-Houston

However, with no published award charts, this could change at any time and without notice – so although it’s possible that United may reduce the miles needed to book reward flights during off-peak periods, it’s equally possible that the cost of these flights may increase, and without warning.

As such, members sitting on a balance of United miles may wish to lock-in any upcoming travel plans while the rates remain the same, to avoid the cost of those journeys going up unexpectedly.

On other United routes, dynamic pricing is already well in effect, such as between Los Angeles and San Francisco, where today’s published award chart sets a fixed rate of 25,000 miles for a one-way ‘first class’ (business class) flight, or 10,000 miles in economy.

But for travel beyond November 15, departure dates searched by Australian Business Traveller revealed the same one-way economy hop priced at either 6,500 miles, 7,000 miles, 12,500 miles, 15,000 miles, 18,000 miles or 20,000 miles, depending on the day and the departure time of the flight.

In most cases, all flights departing on the same day adopted the same reward cost, although on some days, choosing one flight over another could require almost three times as many miles, such as on December 21 2019 – a popular travel day just before Christmas:

Here, travellers taking the earliest or latest flights on the same day would pay the least miles, while those flying in the middle of the day would part with significantly more miles to still fly economy: almost as many as to fly up front.

As United releases relatively few reward seats in premium cabins – between Los Angeles and San Francisco, on just one flight per week in some cases – the true impact of dynamic pricing on travellers using their points to fly in comfort cannot yet be established, with few flights available today to compare.

Star Alliance flight bookings using United miles

With United unpublishing its award charts from November 15, it’ll be a little more difficult for travellers to calculate how many miles they’ll need to book a flight with United’s Star Alliance partners like Air Canada and Thai Airways, as the mileage cost will only be displayed during the flight booking process when a reward flight is found.

However, the cost of booking Star Alliance partner flights isn’t being altered as part of these changes, so for now, there’ll be no increase to the number of miles needed to secure these reservations, with United’s new dynamic pricing structure only applying to United flights.

That said, given the opaqueness of the revised MileagePlus scheme and the absence of published award charts even for partner airline flights, that could easily change in the future: and without notice.

Using United miles to book Singapore Airlines flights also remains unavailable across all routes and booking classes – as has been the case for many months now – with no update as to when that issue will be resolved other than that “our airline partner is diligently working with us to address this situation.”

Reward flight bookings with Thai Airways and TAP Air Portugal, which went offline at the same time as Singapore Airlines reward reservations via United, have since been restored and are again available via the United website and app in all classes.

Booking fees removed for short-notice reservations

In a spot of good news for business travellers booking last-minute reward flights, particularly leisure day trips or overnighters when away on company business, United will axe its ‘close-in’ booking surcharge on United and Star Alliance reward flights booked within 21 days of departure.

This currently appends an extra US$75 atop the usual taxes and fees of such reward bookings made by members without status – US$50 for Premier Silver and US$25 for Premier Gold, waived for Premier Platinum and above – but from November 15, the fee will be axed for all travellers.

However, unlike the dynamic pricing changes which are already in effect for travel from November 15, this fee will only be removed for new bookings made from November 15: so, if you make a short-notice reward booking before that date, expect that fee to still apply.

United confirms that “we will not refund fees paid prior to November 15, even if travel occurs on or after November 15.”

These changes at United follow loyalty revamps by other Star Alliance members this year such as Singapore Airlines – which has increased the number of miles needed to book Singapore Airlines and Star Alliance reward flights – and Thai Airways, which is making significant increases to the number of miles needed to book flights across the board.

What to do when things go wrong in air travel

Instead of protecting rights of passengers, the government has favoured the airlines.

 

The number of domestic air passengers, which stands at about 125 lakhs is likely to double by 2025 growing at double digits annually. Instead of protecting rights and service to passengers, the government has favoured the airlines.Between 2008 to 2010 the airlines regulator Directorate General of Civil Aviation (DGCA) framed few rules for air passenger facilitation under the Civil Aviation Requirement rules. The Air Passengers Charter (APC) announced by the Ministry of Civil Aviation just before the announcement of General Elections is mainly an adaptation of these rules while modifying some of them. In this, APC Ministry has concentrated mainly on five areas of passenger grievances:-

(i) Delay in departure of flights (ii) Compensation on flight cancellation (iii) Compensation on denial of boarding due to over booking (iv) Refund policy on cancellation of booking (v) Compensation on lost and damaged check-in baggage for domestic and international fliers .

It has also provided gateways in the form of force majeure clauses to exempt airlines from paying compensation specified. It has also provided for escalation of grievance redressal through Air Sewa App.

DELAY OF FLIGHTS

The following categories of checked in on time passengers who will suffer delays in their respective flights will be provided hospitality service like free of charge refreshment and meal by the airlines.

(i) When flights are delayed and the passengers have already checked in on time  and delay is 2 hrs or more and having block journey period of 2hr 30 min are eligible for hospitality service like   refreshment and meal free of charge. Bulk of domestic flights are not covered.

(ii) The passengers whose flight is delayed 3hrs or more and having journey block time of more than 2hrs 30 minute and up to 5hrs are eligible for hospitality service. Only long distance flights like those from Delhi to Trivandrum are covered.

(iii) Other passengers not belonging to the above two categories and delay is 4hrs or more are eligible for hospitality service. Passengers should be offered with refreshment and meals free of charge.

(iv) If the delay is expected to be 6 hrs or more, airlines should offer an option of either an alternate flight within this period or full refund of ticket. Airlines shall arrange alternate flight within 6 hours of scheduled departure of the  original flight or refund full fare to the passengers. No
compensation for delay has been prescribed.

(v) Passengers having departure time between 20:00 pm and 03:00 am and delay of more than 6 hrs, airlines shall arrange free hotel accommodation .

The charter has distinguished journey block time as (i) below 2-30 hrs and (ii)  above 2-30 hrs which
account for a small no of flights. No passenger will be provided any hospitality
service if the delay is less than 2 hrs .

FLIGHT CANCELLATION

The cases where flights have been cancelled and intimated/not intimated to the passenger before 2 weeks and up to 24hrs of scheduled departure of the flight are dealt here .

APC has provided compensation in several stages as in the line of CAR Rules 3 Series M part IV dated 6 August 2010 revision on 14 January 2011. The compensation provided are as
follows :

Case I: If passengers are well informed 2 weeks before and up to 24hr of the scheduled departure of the flight–passenger can opt for alternate flight or refund full fare with no compensation.

Case II: If the passengers are not informed as per the above, the airlines shall either provide alternate flight as acceptable to the passengers or refund full fare with compensation. Compensation are computed as follows (i) for passengers having block flight time up to 1 hr Rs. 5000 or travel fare (BF + FC) whichever is less (ii) for passengers having block flight time more than 1 hr and up to 2hrs compensation will be Rs. 7500 or travel fare (BF+FC) whichever is less. (iii) for passengers having block flight time more than 2 hrs , compensation will be Rs. 10000 or fare value (BF+FC) which ever is less. Passengers are requested to be alert in providing their  contact number, email id etc while booking their flight.

COMPENSATION ON DENIAL OF BOARDING

Generally the airlines are at present over-booking about 20% of the total capacity of the flight in order to compensate loss owing to the last moment cancellation of booking and unexpected ‘No Show’ instances. If the flight is over-booked and the left out passengers have confirmed tickets, they should be dealt with in the following manner:

(i) Arranging alternate flight within one hour of scheduled departure of original flight– no compensation is to be provided.

(ii) Failing to provide an alternate flight within one hour and able to arrange within 24 hrs of booked scheduled departure flight a compensation of 200% of (BF+FC) subject to the maximum Rs. 10000 is to be provided.

(iii) If alternate flight is arranged after 24 hrs, a compensation of 400% of (BF+FC) subject to the maximum Rs. 20000 is to be provided.

(iv) If no alternate flight is opted by the passengers, full fare refund and compensation of 400% of (BF+FC) subject to the maximum of Rs. 20000 is to be provided.

Refund policy on cancellation of booked ticket

Airlines are charging cancellation fee according to their will. The refund policy of cancelled tickets of different airlines is still in shadow. In some cases the cancellation charges are more than 50% of the full fare of the ticket. Air Sewa has given guidelines that cancellation charges in any case must not be greater than the sum of basic fare and fuel charges. Perhaps, the cancellation  charges may be collected  equal to the sum of basic fare and fuel surcharges. Moreover, if tickets are purchased through agents, they also charge their own handling  and cancellation fees. This issue has not been addressed. In this Charter, differentall aspects of refund  have not been addressed effectively. An in-depth clarification on this issue is required. Previously, some passenger association have raised the voice against airlines refund policy and suggested that cancellation charges will not be more than 1% of total air fare irrespective of time limit.

Compensation on lost or damage of checked in baggage

(i) For International flight, compensation is limited to  SDR 1131.

(ii) For Domestic flight, compensation is limited to Rs. 20000.

Previously compensation was granted on the basis of weight of the lost baggage at Rs 450-500/kg .

Force majeure clause has been mentioned by which an airline can escape and avoid paying compensation to the passengers when flights are cancelled or delayed. Who will verify what is the cause canacellation or delay due to  technical fault, ATC regulation and control, weather disruption etc. for which no compensation are to be paid? The Minsitry has been more sympathetic to airlines than that of
passengers.

The APC is welcome but it has not paid attention to several areas where passengers are practically deprived of their legitimate claim : A few such problems are described below:

(i) No showcases: Those standing in check-in ‘Q’ are denied boarding with a false claim that the check-in period is over and they are marked as ‘No Show’. Such passengers who are denied refund also.

(ii) Refund of cancelled tickets : The refund policy of cancelled tickets of different airlines are opaque, and a passenger is at mercy of the airline. In some cases the cancellation charges are more than 50% of the full fare of the ticket. Air Sewa has given a guideline that cancellation charges in any case must not be greater than the sum of basic fare and fuel charges. Perhaps, the cancellation charges may be collected equal to the sum of basic fare and fuel surcharges . Moreover, if tickets are purchased through agents , they are also charging  their own handling  and cancellation fees. An in-depth clarification on this issue is required .

(iii) Proper grievance redressal agency: There is no mention about any centralised passengers grievance redressal agency empowered by law, where affected passengers can lodge their complaints for relief. There was a long pending demand of passengers for creation of air passenger ombudsman  but there is no sign of fulfillment of this demand. Much has been left undone and we can hope that the new government after general elections can address the deficiencies in this Charter.

Prof Sri Ram Khanna is managing editor of Consumer Voice and former Dean and head of Commerce, Delhi School of Economics. Consumer Voice is a voluntary consumer organisation that does comparative testing of consumer products in laboratories to educate the consumer: www.consumer-voice.org

 

Auckland professor says Kiwis should quit air travel to protect the environment

A grassroots movement calling for Kiwis to stay firmly on the ground is taking flight.

It’s asking everyday travellers to keep out of the skies in a bid to protect the environment.

Auckland physicist Professor Shaun Hendy decided to give up air travel for a year to limit his carbon footprint.

“It was adding up the carbon emissions that I was responsible for,” he told Newshub. “I was about three times the average Kiwi as an academic travelling to conferences.”

He documented his travels along the way, from stormy drama on the Cook Strait ferry to a bus trip through Bulls on his way home from Wellington.

“Lovely trip, it does take a day so you’ve got to commit to it.”

The cost of flying is going down, but the cost to the environment is becoming much clearer.

If you fly the 496km between Auckland and Wellington, you emit around 150kg of carbon dioxide equivalent. A medium-sized car making the same journey emits about a third less, while a bus, train and electric car all have significantly lower emissions – just under 55kg between all three of them.

Air travel is vital to the country’s trade, investment and tourism, and new technology is making it more efficient. But there’s no disputing the boom in air travel is having an impact on climate.

“Per kilometre, flying in a plane puts out more carbon dioxide than pretty much every other form of travel,” Victoria University climate scientist James Renwick said.

Stats NZ data shows New Zealand residents took more than 3 million flights in 2018. One Auckland passenger flew 639,000km – the equivalent of 15 circuits around the Earth.

But if you’re not ready to swap the skies for the roads yet, there are some alternatives.

Both Air New Zealand and Jetstar have a carbon buyback scheme in which travellers pay a small fee to offset the emissions generated by their ticket.

Aviation commentator Irene King said it’s a positive step, but the airlines and manufacturers need to make greener planes.

“It’s supply and demand, and we know the fuel prices will go up, and so there’s massive incentive toward greater engine efficiency.”

If the movement takes off, flying from one location to the other could soon be as frowned upon as using plastic bags.

Newshub.

What good is $ 3,962 in a United Airlines flight credit if I can never use it?

David Poleshuck has $3,962 in a United Airlines flight credit through Expedia, and he wants to spend it. But neither Expedia nor United Airlines can figure out how he can use that flight credit for his upcoming vacation.

So what exactly is the problem here?

This case highlights a frustrating trail you might be headed down if you have an airline credit stored somewhere. Travelers beware: Flight credit expiration dates and rules vary. So it’s up to you to correctly decipher the often confusing language in the terms and conditions of yours. Otherwise, you might be in for an unpleasant surprise later.

And don’t forget — if you use a third party-booking agent, you’ll be adding another layer of confusion to the mix.

A canceled trip leads to a $3,962 United Airlines flight credit

Last summer, Poleshuck and his family planned a hiking trip to Glacier National Park. They booked their late August United Airlines flight to Bozeman, Montana, through Expedia.

Unfortunately, a few weeks before their flight, a lightning strike caused a devastating wildfire near Lake McDonald in the park.

Over the next several weeks, the fire grew in intensity and the National Park Service closed much of Glacier to tourists.

After news reports showed tourists trying to escape from the wildfires in Glacier, Poleshuck called Expedia. He knew it was time to reschedule this much-anticipated trip.

“Expedia gave us a United Airlines flight credit for our canceled itinerary to Montana,” Poleshuck recalled. He noted that the voucher indicated a May 12, 2019, expiration date for the flight credit. The family filed the information away and planned to book the following summer’s vacation using the banked $3,962.

If only it were that easy.

Why can’t I use my United Airlines flight credit for next summer?

In March, Poleshuck’s thoughts turned back to that United Airlines flight credit. He knew that it would expire in May, so the family needed to use it fairly soon. They decided to take a trip to the Caribbean. After doing the initial research, Poleshuck picked the flights the group would take for their tropical vacation in June. And then he picked up the phone to call Expedia and book his selected itinerary.

Poleshuck says that was the moment his excruciating struggle to spend their United Airlines flight credit began. He assumed the process would be relatively easy — pick available flights and apply the voucher. It turned out to be anything but easy.

In fact, Poleshuck hit a barrier to his new vacation that proved impossible to navigate.

The flight vouchers were issued by Expedia for United Airlines. It stated that we could go to their website, find a United flight and then call them. But we spent over 3-1/2 hours being hung up on (supposedly transferred). An Expedia representative admonished me for not staying on the line (I waited patiently). I waited for a second level supervisor for almost 45 minutes.

At one point Expedia even transferred me to United Airlines. That customer service individual stated that we had to book through Expedia. That made sense since that is what the Expedia voucher said. But Expedia just kept transferring our call to other Expedia personnel. That meant having the line go dead after a long wait.

Seeing no end in sight to the pointless go-rounds with various Expedia and United representatives, Poleshuck turned to the Elliott Advocacy team.

When does United Airlines flight credit expire, anyway?

When I read through Poleshuck’s plea for help using his United Airlines flight credit, I reviewed his Expedia voucher. It clearly stated that he must contact Expedia by May 12 to use the credit balance. That was the one-year anniversary of the family’s original booking date for their flights to Montana.

Uh-oh.

Flight credit expiration dates are tricky. Some airlines, like Southwest and American, require a passenger to complete all travel by the expiration date on the voucher. While other airlines only dictate that the passenger rebook a new flight by the expiration date.

Is that a “fly-by” date or a “book-by” date?

I suspected that United Airlines must have adopted the “fly-by” expiration date policy. So I started reading through United’s contract of carriage and I found Rule 7, Ticket Validity:

The ticket will be valid for transportation for one year from the date of issuance of the original ticket and will be subject to any applicable change fees. (United Airlines’ contract of carriage)

United Airlines makes it clear in Rule 7 that the traveler must book the new flight within one year of the original ticket purchase. But it does not clarify if the customer must complete the new flight by that date.

Conversely, the language in American Airlines contract of carriage makes it clear that all travel must be completed within one year from the date of the original flight.

The American Airlines contract of carriage makes it clear: your flight credit must be used and your new flight must begin within one year of  the original ticket’s issue date

Since United’s contract of carriage didn’t provide the clarification needed and Poleshuck had been prevented from booking flights in June, I sent a request over to United Airlines. I asked if the expiration date of United Airlines flight credit is a “book-by” date or a “fly-by” date. It seems like a straightforward question, but several weeks later I’m still waiting for an answer.

Asking Expedia for help using this flight credit

Poleshuck was understandably agitated by the situation. With almost $4,000 in United Airlines flight credit, neither Expedia nor the airline could help him convert it into a new vacation.

Poleshuck’s Expedia voucher notes the airline credit expires on May 12. But it gives the impression that he can book a new flight right up to May 12. Regardless of whether United Airlines has a “fly-by” or “book-by” date, I thought Expedia should honor the voucher as written.

Poleshuck’s flight credit voucher: “Your airline credit expires 12-May-2019. To redeem your credit, you must book your travel by calling Expedia by 12-May-2019.”

The executive resolution team at Expedia is always willing to delve into the problems of the consumers who contact our team. So I reached out to Expedia with Poleshuck’s dilemma. I shared what I suspected was the problem that was preventing him from booking flights for June using the United Airlines flight credit.

And the team quickly reviewed Poleshuck’s case.

The good news

There was soon good news for Poleshuck and his family. They will be traveling to the Caribbean on their chosen dates using their United Airlines flight credit after all.

Expedia offered the following statement:

As a rule of thumb, Expedia encourages customers to ensure they review and understand all language associated with credits, including details such as “book by date,” “expires by date” and “travel by date.” In this particular case, the rules and restrictions of the voucher were provided by the airline, not Expedia. We were happy to work with our provider to come to a satisfactory resolution and ensure we could book our customer on their flight of choice.  The customer is our #1 priority.

Poleshuck is pleased with the end result. But he suggests that both United Airlines and Expedia should be more transparent with the terms of use and expiration dates of these flight credits. And after researching this article, I agree.

If you cancel a nonrefundable ticket before your flight, you will likely receive a future flight credit. And in most cases,  you’ll be charged a change fee when you are ready to rebook.

So you can avoid unnecessary anxiety about redeeming these flight credits, here are the current terms for the major airlines:

  • American Airlines: For a domestic flight, you will pay a $200 change fee (international flight change fees vary). You must use your flight credit in its entirety (rebook and begin your new trip) within one year of the original ticket purchase. (Basic Economy tickets are ineligible for any changes or future flight credit should you cancel)
  • Delta Air Lines: Delta has two flight credit expiration policies. 1)For a domestic flight credit, you will pay a $200 change fee. Your new flight must be booked, but not completed, by the one year anniversary of the original booking date. 2) For an international flight credit, the change fee can vary.  Your new flight must begin by the one year anniversary of the original booking date. (Basic Economy tickets are ineligible for any changes or future flight credit should you cancel)
  • JetBlue: For a domestic or international flight, the change fees will vary between $100 to $200 per ticket. You must use your flight credit by booking a new flight before the one year anniversary of the purchase of the original ticket. You do not need to complete travel by that date.
  • Spirit Airlines: Spirit Airlines requires passengers to pay a $90 “modification” fee. You must use your flight credit within 60 days of the canceled flight. You do not need to complete travel by that date.
  • Frontier Airlines: If you cancel your Frontier flight within 13 days of your trip, you will pay a $119 change fee. You must use your flight credit within 90 days of your cancellation. You do not need to travel by that date. (Note: If you purchase “the Works” your flight is refundable.)
  • Southwest Airlines:  Travel credit on Southwest expires one year from the date of the original ticket purchase. Customers must complete all travel by the expiration date of the flight credit.

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United Airlines Announced It Will Be The First Airline To Offer Nonbinary Gender Options For Customers To Book Flights

United Airlines announced Friday that it has become the first US airline to allow customers to have the option to book flights with a nonbinary gender prefix and title, “Mx.”

In a press release shared by the company, United said customers “now have the ability to identify themselves as M(male), F(female), U(undisclosed) or X(unspecified), corresponding with what is indicated on their passports or identification.”

The airline said the decision was made to “lead the industry in LGBT inclusivity” and “to exhibit our care for” its customers.

As part of its security screenings, federal Transportation Security Administration regulations require all flying passengers to disclose their gender identity prior to their flight, but TSA agents will accept any gender identification so as long as it’s consistent with what’s listed on the flyer’s government-issued ID. Several states now offer IDs that allow people to identify as something other than male or female.

United’s Chief Customer Officer Toby Enqvist said United is proud to be the first US airline to institute the inclusive booking options.

“United is excited to share with our customers, whether they identify along the binary of male or female or not, that we are taking the steps to exhibit our care for them,” he added, “while also providing additional employee training to make us even more welcoming for all customers and employees.”

The airline said it’s also worked with the Human Rights Campaign and the Trevor Project to train employees “about preferred pronouns and persistence of gender norms.”

The National Center for Transgender Equality has a lengthy guide advising transgender passengers on their rights while traveling and in airports.