United Airlines avoiding Goose Bay whenever possible following grounded flight fiasco

After more than 200 passengers spent a night locked inside a plane earlier this month, United Airlines is designating Goose Bay Airport for emergencies only.

There were plenty of questions after the incident about the airport’s inability to handle the unexpected arrivals of international flights. The Canadian Border Services Agency was seemingly unable to process that many passengers on short notice.

United Airlines Flight 179 was on its way to Hong Kong from Newark, N.J., when it landed in Happy Valley-Goose Bay for a medical emergency. The passenger was taken off and sent to hospital, but the rest were told they’d have to stay onboard while the crew dealt with a mechanical issue.

It wasn’t until 16 hours later that the passengers left on a replacement plane.

“We apologized to our customers for this experience — our crew and operations did everything possible to assist customers during the delay,” said a United spokesperson on Monday.

Passengers travelling from Newark, N.J., to Hong Kong weren’t expecting to stop off in Goose Bay, N.L. They were stuck on the plane for 16 hours before a replacement plane arrived. (@sonjaydutterson/Twitter)

Goose Bay Airport is located on a Canadian Forces base and border services staff do not typically work overnight.

When reached for comment, United Airlines confirmed it has designated Goose Bay as an emergency option, meaning its aircraft would be heading to other airports in situations that are anything less than an emergency.

According to the Wall Street Journal, the change in designation is just one of several changes made after a review of the incident with Flight 179 on Jan. 19.

The American media publication reported United “identified ways it could improve communication with customers, and it is examining how it could get planes in such situations fixed faster.”

The Goose Bay Airport Corporation declined an interview with CBC News, but according to the Journal, general manager Goronwy Price said they were trying to find a better method of handling unplanned landings, including deplaning passengers into a large building that wouldn’t require them to clear customs.

Read more from CBC Newfoundland and Labrador

Air travel tips for people with hearing loss

It’s no secret that air travel has become more unpleasant in recent years. Oversold flights, minimal food service and airlines’ desire to squeeze more passengers in by eliminating legroom are just a few of the indignities travelers must suffer in order to get to their destinations.

You do not need to remove your hearing 
aids while going through security or
on the plane
.

But for those with hearing loss, airplane travel can be particularly difficult. Hearing loss affects everything from pre-flight boarding to gate change announcements and in-flight communication, leading to frustration and misery.

We still have a long way to go until all passengers can travel with equal access to services. If you’re traveling with hearing loss, here are some tips for making your trip go more smoothly: 

Before your trip

Before you go, review our travel tips for people with hearing loss, including a suggested packing list, to make sure you’re prepared for any minor hiccups–such as your hearing aid batteries dying out. You also may want to visit your hearing healthcare professional to make sure your devices are in good shape before you travel with your hearing aids. Don’t forget your cleaning kit!

Getting through security

Fortunately, you don’t need to take out your hearing aids before you walk through security. If you do wear your hearing aid through security, you may want to let TSA personnel know. Depending on the device, you may get flagged for additional screening. If you’re not wearing them, do not place them directly on the conveyer belt or in the plastic bins, as that may generate static electricity that can damage them. 

When going through airport security, do not place your hearing aids on the conveyer belt or in the plastic bins–doing so could generate an electrical charge that damages them.

Are you in the loop?

An increasing number of airports have installed induction loop systems, which consist of a loop of wire that produces an electromagnetic signal received directly by hearing aids. Induction loop systems allow hearing aid and cochlear implant users to hear more clearly despite the presence of background noise or poor acoustics. To be connected to the airport’s induction loop, you just need to switch your hearing aids to the “telecoil” or “T” setting. If you are not sure if your hearing aids have telecoils, ask your hearing healthcare provider.

On board your flight

The good news: You don’t have to turn off your hearing aids when flight attendants announce that all devices must be turned off and stowed away in seat pockets. 

The bad news: On-board entertainment, like TV shows and movies, may not have captioning. And pilots and flight attendants frequently make announcements that can be hard to hear–even for people with perfect hearing.

Depending on the severity of your hearing loss, you may want to let a flight attendant know that you won’t be able to clearly hear crew announcements. And it’s not a bad idea to bring along your own entertainment, whether that be reading or downloading some videos on a tablet. Lastly, don’t forget to take steps to avoid ear pain while flying.

Know your rights

Passed by Congress in 1986, the Air Carrier Access Act has specific benefits for those with hearing loss. It states, in part:

  • Information and reservations services must be accessible
  • Information at airports must be accessible after self-identification as having hearing loss
  • Television at airports must have captions turned on
  • Communication on commercial aircraft must be effective after self-identification as having hearing loss
  • Service animals are permitted

Thanks to the ACAA, you have rights that will ensure a smoother travel experience:

You have the right to indicate your need for special services when booking your flight, either online or over the phone. When given a list of options, select “hearing loss or impairment.” This will begin the process of alerting the airlines of your needs, both preflight and during the flight. It will not only be noted on the passenger manifest, but gate agents and flight attendants will be notified as well.

You have the right to request disability seating. This usually means close to the front of the aircraft. This seating allows you to pre-board as well as to see the flight attendants clearly so you are better able to understand them as they make in-flight announcements. Be aware that online booking sites might not mention that these seats are available, as the airlines would rather sell these seats at economy comfort prices; nevertheless be sure to ask. If the seats are available, they have to give them to you at no extra cost. Disability seats are intended for all disability groups, not just those with mobility issues.

You have the right to the same level of communication with airline staff as the other passengers. Once you have self-identified to the airline as having hearing loss, you can make certain requests in order to make sure you are aware of all important information. For example, you might want to ask to be approached directly with notification of pre-boarding, any in-flight safety announcements such as turbulence, notifications of gate changes or late arrivals.

Advocate for yourself

Airplane travel can be stressful, and unexpected hurdles can pop at any time for you and your traveling companions. When it comes to hearing loss, it helps to be prepared. If you can’t find the information you need, asking for help is critical–being your own advocate can make a huge difference in the quality of your trip. 

Got a travel tip we didn’t cover in this article? Please share below in the comments. 

Latest Updates On Air-Travel Delays Created By The Government Shutdown, And How To Deal With Them

As it continues, the shutdown will increasingly affect air travel and even safety. Union officials are concerned about stress. Alaska Airlines warns that without FAA officials to sign off, the new Paine Field Airport near Seattle may not open as scheduled on Feb. 11. And Delta Air Lines’ plans to start flying its newest aircraft, the Airbus A220, by the end of January could also be slowed.

TSA has already tapped the pool of workers who can be shifted around, and is adding reinforcements to airports in New York, New Jersy, Chicago, Miami and Atlanta.

The U.S. Travel Association estimates that the standoff is costing the economy $100 million a day just in lost travel expenditures, and that airports, visas and Customs may become increasingly affected.

The Global Business Travel Association said that a survey of more than 400 members this past week revealed that more than two-thirds of those polled are concerned about a negative impact on their business if the shutdown continues.

United Airlines Makes Changes After Review of Plane Stranded for More Than 12 Hours

United Continental Holdings Inc. is steering its pilots away from a remote Canadian airfield sometimes used for diverted planes two weeks after one of its jets marooned about 250 passengers there for hours.

Pilots have long relied on Goose Bay Airport in Newfoundland and Labrador for unplanned stops en route to Asia or Europe, but now the Chicago-based carrier has designated the small airport for emergency landings only, a United spokeswoman said. Pilots facing less-dire situations will be directed to stop at other remote…

Pinellas woman wins $3.8 million verdict against United Airlines


PINELLAS COUNTY, Fla. (WFLA) – United Airlines and its contractor must pay a Pinellas County woman $3.8 million.

A federal jury found the company at fault for dropping the disabled passenger.

On a layover in Houston, a worker tried to move Erica Fulton from her chair to a seat. He ended up dropping her, causing severe injuries.

“The jury was angry. And they wanted to send a clear message to United,” said Fulton.

On her way to visit her son in Austin, Fulton traveled on United Airlines in Sept. 2016. But the trip turned into a flight from hell when an airline employee dropped her hard, injuring her shoulder.

She sued.

“They were trying to hide from the fact that they had, that an accident had happened and they were trying to run from their responsibility,” claimed Fulton.

Two weeks ago, a federal jury decided United should pay her the multi-million dollar award.

Fulton maintains she wouldn’t have sued if United did the right thing, like asked about her health or enquired if she needed help.

“The jury hearing all of this, and what they didn’t hear was any humanity at all. They didn’t hear anything that said we were concerned about Miss Fulton,” she said.

United Airlines responded to a request for comment.

“Our goal is to provide all of our customers with a safe and comfortable travel experience. We disagree with the court’s ruling and will continue to defend ourselves.”

Fulton is hoping her verdict helps others who find themselves in the same circumstance.

The incident has left Fulton afraid to fly alone. She will take her home care assistant next time.

She’s expecting United to appeal.                

Expedia Files Lawsuit Against United Airlines in Contract Dispute

Expedia Group has filed a lawsuit against partner United Airlines growing out of a contract dispute.

The civil complaint, filed in Southern District of New York Monday, is under seal. The docket said the order would be filed under seal.

As of Monday afternoon, United’s flights were still available on Expedia.com.

It is relatively rare that contract disputes between online travel agencies, on the one hand, and airlines or hotel, on the other, reach the public domain unless they are at a breaking point.

Airlines have gone missing on online travel agency websites in the past. One of the more high-profile disputes involved American Airlines and Orbitz Worldwide, which tangled over distribution costs and direct-connect issues starting in 2010. Orbitz took a substantial financial from the skirmish, which dragged on before being resolved in 2014.

An Expedia Group spokesperson decline to comment about its complaint against United. A spokesperson for United Airlines, citing pending litigation, wouldn’t comment.

Although the cases are likely unrelated, Ryanair and Expedia are locked in a lawsuit in the State of Washington, with Ryanair alleging that Expedia accesses Ryanair’s flight schedules and fairs without permission.

 

 

 

Hartsfield-Jackson Atlanta International Airport And Rocky Mountain Institute Offset Air Travel Emissions For Super Bowl LIII Fans

Super Bowl carbon offsets to help Georgia turn trash into energy.

Boulder, CO (PRWEB) – Hartsfield-Jackson Atlanta International Airport is partnering with Rocky Mountain Instituteand The Good Traveler to offset air travel by 18,000 metric tons of carbon emissions; the equivalent to 1,624 air miles offset for each of the 71,000 fan seats at Mercedes Benz Stadium for Super Bowl LIII on February 3. This is the first Super Bowl in which carbon emissions from the fans’ air travel to the game will be offset.

As one of the largest events in the United States, the number of emissions created by football fans can be tremendous. Every time a fan boards a plane for Super Bowl LIII, they will contribute to ever-increasing levels of CO2 in our atmosphere. Fortunately, The Good Traveler program is offsetting the emissions equivalent of over 115 million air miles, or taking 3,822 cars off the road for a year.

“Reducing and offsetting emissions is an on-going priority for Hartsfield-Jackson Atlanta International Airport. The Airport has offset over 60,000 tons since 2017”, explains Michael Cheyne, Director of Asset Management and Sustainability at ATL. “We are excited about our partnerships with SB53 and Rocky Mountain Institute managed The Good Traveler Program. Our hope is that future Super Bowls and other major events will build on and exceed our commitment to resiliency.”

Carbon offsets are verified to neutralize the impact of the use of fossil fuels, such as air travel or road travel, by keeping greenhouse gases out of the atmosphere at a project site. Offsets are the only option today (and an easy one) for air travelers to mitigate the CO2 impact of their flights. Flying is carbon intensive and can account for over 80 percent of direct emissions for the Super Bowl.

The fans’ carbon offsets will come from projects that make good use of waste, reduce greenhouse gases, and support the local community. Georgia-based Dalton-Whitfield and Wolfcreek landfill to energy projects reduce carbon pollution and provide a reliable source of renewable energy to local industry while providing enough power for 1500 homes.

For the foreseeable future, the aviation industry will rely on support from passengers, cities, and business to become sustainable through carbon offsets. The industry’s carbon emissions in the U.S. grew at 3 percent last year and global aviation emissions have been growing at about 5 percent annually over the last four years. Without intervention, aviation could comprise over 20 percent of the global carbon budget by mid-century.

RMI manages The Good Traveler program which is the only airport-founded and aviation-focused carbon offset program that empowers airports, organizations, cities, and individuals to mitigate the climate impact of travel. In 2018, Hartsfield-Jackson Atlanta International Airport joined the program’s airport advisory board, which serves 410 million passengers annually, and includes Austin-Bergstrom International Airport, Dallas-Fort Worth International Airport, Port of Seattle, The Port Authority of New York New Jersey, San Diego International Airport (the program’s founder) and San Francisco International Airport.

“Hartsfield-Jackson and the City of Atlanta have raised the climate leadership bar for professional sports championships,” said Adam Klauber, Principal, Rocky Mountain Institute. “Bold actions from airports can help us avoid relying solely on a desperate Hail Mary-pass to keep our planet below 2°C of warming.”

The City of Atlanta understands the need to reduce those emissions entering our atmosphere and has committed to offset 39,682,800 lbs. of CO2 (18,000 MT) through Rocky Mountain Institute and The Good Traveler.org.

About Rocky Mountain Institute 
Rocky Mountain Institute (RMI)—an independent nonprofit founded in 1982—transforms global energy use to create a clean, prosperous, and secure low-carbon future. It engages businesses, communities, institutions, and entrepreneurs to accelerate the adoption of market-based solutions that cost-effectively shift from fossil fuels to efficiency and renewables. RMI has offices in Basalt and Boulder, Colorado; New York City; Washington, D.C.; and Beijing.

Hartsfield-Jackson Atlanta International Airport 
Hartsfield-Jackson (ATL) is the world’s busiest and most efficient airport, serving more than 103 million passengers annually with nonstop service to more than 150 U.S. destination and 70 international destinations in more than 50 countries. ATL boasts a direct economic impact of $34.8 billion in metro Atlanta and a total direct impact of $70.9 billion in Georgia. The Airport is the largest employer in Georgia, with more than 63,000 individuals working on-site. The Airport is a frequent recipient of awards of excellence for concessions, operations, sustainability, architectural engineering and construction. In 2016, ATL set in motion a multibillion-dollar capital improvement program, ATLNext , which will modernize the Domestic Terminal, extend two concourses, construct several parking decks, add a sixth runway, expand cargo facilities, pave the way for a 440-room for a 440-room Intercontinental Hotel with Class A office space, and develop Green Acres ATL Energy Park.

Adverse weather conditions disrupt rail, air travel

PHOTO: REUTERS

LAHORE: Travellers on Sunday faced difficulties as 13 trains and 12 flights were delayed while 14 in-bound and out-bound flights were cancelled due to adverse weather conditions.

According to details, due to the fog and poor weather conditions in the country, trains moving between Karachi, Quetta, Faisalabad, Peshawar and Rawalpindi reached their destinations hours late while trains that arrived in Lahore from Karachi, Peshawar and Quetta left for their destinations late.

The Awami Express arrived in Lahore from Karachi three hours late. The Iqbal Express arriving from Karachi also reached three hours late while the Jafar Express arriving from Quetta faced a delay of two-and-a-half hours. The Khyber Mail, arriving from Karachi, was 45 minutes late.

The Karachi Express was an hour late while the Business Express was one-and-a-half hours late. The Akbar Express, coming from Quetta, was an hour late while the Karakorum Express coming from Karachi was one-and-a-half hours late. The Tezgam arriving from Karachi was an hour late and so was the Ghori Express coming from Faisalabad.

On the other hand, flights inside and outside the country also faced cancellation and delays.

The cancelled flights included one for Tehran, PIA’s flight 313 to Karachi, China Airline’s flight 6018 to Armachi, PIA’s flight 317 to Karachi, flight 654 for Islamabad, flight 583 to Karachi, flight 656 to Islamabad, flights 307 and 306 to Karachi, flight 655 to Islamabad, flight 582 to Karachi. Flights to Karachi, Islamabad, Multan, Rahim Yar Khan, Sukkur and Bahawalpur were also cancelled. They included China Airline’s Armachi-bound flight 6017 and PIA’s flight 720 coming from Milan. Air Blue’s flight to Muscat 230 was also cancelled.

The delayed ones included one flight 1195 coming in from Tehran, Emirates’ flight 622 coming from Dubai, PIA’s flight 317 coming from Dubai, Turkish Airline’s flight 715 to Istanbul, PIA’s flight 318 to Riyadh, Etihad Airways’ flight 242 to Abu Dhabi, Emirates’ flight 623 to Dubai, Qatar Airways flight 621 to Doha and a flight bound for Tehran 1194.

The difficulties being faced by the travellers as a result of delay and cancellation of flights are increasing by the day.