Redesigned United Airlines app can now give more info about delayed flights


(Credit: Vytautas Kielaitis/Shutterstock)

With stunningly icy weather currently sweeping across the Midwestern and Northeastern US, in some cases dropping to negative 60 degrees Fahrenheit including wind chill (or -51 Celsius), travel delays and cancellations are reaching levels not seen in recent memory.

In the midst of the potential confusion and frustration of not knowing if your flight will actually take off, United Airlines has added a timely update to its mobile app (download for iOS or Android). It can now give you more information about a flight delay, including the cause of the issue, the new expected arrival time at your airport, the new estimated departure time and the new estimated time to arrive at your destination.

This comes as part of an overall redesign of the app to make it friendlier to use for customers who do not fly often.

SEE: Apple Music becomes American Airlines’ official in-flight streaming service

This info will be accessible from within the app’s Inbox section, indicated by an envelope icon at the bottom right corner of the app’s home screen. If there is a flight alert, you’ll be able to tell at a glance, because the envelope will go from gray to blue, and it will get a red dot in one corner. Then just tap the envelope to see your list of alerts.

If there are any gate changes, you’ll get a notification here as well, with the exact time when the alert was sent out. In either case, the Inbox will also tell you when it was last updated with new info, and you can swipe down from the middle of the screen to manually check for updates.

Independently of an app, you can also arrange to get alerts from United via email or SMS text message. Click this link to get started. We’d generally recommend multiple alert methods anyway, because text messages can sometimes fail to arrive, and the mobile app needs an internet connection that may not always be available on your way to the airport.

FOLLOW Download.com on Twitter for all the latest app news.

If you just want to confirm the details of your United flight, tap the Flight Status icon to the right of the Inbox icon. This tool can actually look up any United flight that’s scheduled for the next several days, so if you’re preparing to receive guests, you can confirm their travel details here as well.

While delayed flight info is a helpful addition, it’s not the only important change to the United Airlines app. In addition to the new Inbox, you also now have a “My Profile” section where you can manage a MileagePlus account, and a “My Trips” section where you can look at the travel info for previous trips or look up a reservation for an upcoming flight.

If you’re wondering where you can find airport maps, get rideshare or lodging assistance, or check baggage fees, that’s available by tapping the hamburger menu icon in the upper left.

Takeaways

  • United Airlines recently updated its mobile app to include more detailed information about flight delays. This info will appear in the app’s new Inbox section.
  • You can still elect to receive flight alerts via email and SMS text message; we recommend doing so for redundancy.

Read more

United Airlines Adding Another Flight Per Day Out of Arcata

Press release from the Redwood Region Economic Development Commission:

The Redwood Region Economic Development Commission (RREDC) and the Humboldt County Department of Aviation announced today that United Airlines will be adding a second departure to LAX starting May 29, 2019.

United Airlines had previously announced that nonstop service from Humboldt County (ACV) to Denver International Airport (DEN) will start June 7, 2019.

With the addition of the second LAX flight, the summer schedule will include six departures per day, one to Denver, two to Los Angeles, and three to San Francisco.
Flights to and from Los Angeles have been very popular from the very start of the service. RREDC and the County Department of Aviation would like to extend their gratitude to the flying public for their enthusiastic support of the service.

For more information, go to http://www.flyhumboldt.org

The United Airlines app has a new feature that could be a game-changer for delayed travelers

In January, United Airlines rolled out a redesigned version of its smartphone app designed to cater to not only frequent fliers but those who fly with United once a year, Linda Jojo, the airline’s chief digital officer, told Business Insider in a recent interview.

Such consideration is crucial, considering roughly 85% of the airline’s customers fly with United once or not at all in a year, United Airlines President Scott Kirby has said.

The United Airlines app has a new look.
United

According to Jojo, the new app is keenly focused on transparency and helping alleviate travelers’ stress and anxiety by providing them with useful information without overwhelming them.

Read more: We flew Aer Lingus from Dublin to New York to see if it’s a hidden gem among Europe’s best airlines. Here’s the verdict.

One feature of the app is groundbreaking: the flight-delay notification.

From the outside, it might not seem particularly interesting, but seeing it in action is pretty impressive.

The apps of almost all major airlines will tell you if your flight has been delayed or your gate has changed. But United’s app takes things one step further.

Delay information.
United

It explains to travelers why there’s a delay and what’s being done to rectify the situation. For example, United’s app could tell you not only how much a delay is likely to affect your arrival time, but where your plane is and why it’s being held up.

This notification feature, which was available last year at a few United Airlines hubs around the US, is now available across United’s network.

Federal carbon tax to drive air travel costs up

OTTAWA, Jan. 30, 2019 /CNW/ – The cost of air travel in Canada will soar if the federal government imposes a backstop carbon tax on air travel in 2019, according to a new study released today by the National Airlines Council of Canada (NACC).

The study, “Evaluation of Federal Carbon Tax Costs on Domestic Air Travel: 2019 -2030,” is the third in a series conducted for NACC by AirTrav, a Toronto-based international aviation industry consultancy.  

It examines the additional cost per passenger travelling domestically between city pairs in and from the backstop jurisdictions (Ontario, Saskatchewan, Manitoba and New Brunswick) as well as all other provincial jurisdictions.

“Our new study shows that a domestic carbon tax would add more than $800 million a year to the cost of air travel in Canada by 2030″ said Massimo Bergamini, President and CEO of NACC. “An increase that large would hurt individuals and families who rely on air travel for work, to visit family, and for basic necessities.”

“It would also hurt Canada’s visitor economy, encourage even more Canadians to consider lower cost US airports and travel destinations, and jeopardize the long-term sustainability of our aviation industry,” added Bergamini.

The first study in the series, “Carbon Pricing in the Canadian Aviation Sector,” published in May 2018, found that a carbon tax would not reduce carbon emissions in the medium term because the aviation industry has already reduced emissions as is possible with current technology.

The second study, “Impacts and Analysis of Carbon Pricing on Canada’s Trade Exposed Aviation Sector,” published in October 2018, examined some of the market distortions that a carbon tax on air travel would cause.

“When assessed against the federal government’s stated public policy goals, such as carbon-emission reduction, avoiding trade and emissions leakage, lowering the cost of air travel, growing consumer choice in commercial aviation, growing the visitor economy and tourism in general, a carbon tax on air travel would be a staggering failure,” added Bergamini. “We have an effective domestic alternative in the carbon-offset system adopted in 2016 by the International Civil Aviation Organization (ICAO) for international flights, and the federal government should adopt that model,”

Click here for the backgrounder on the evaluation of carbon tax backstop costs on domestic air travel: 2019 -2030

 

SOURCE National Airlines Council of Canada

View original content: http://www.newswire.ca/en/releases/archive/January2019/30/c4389.html

No air travel means ground first responders pick up slack

ROCHESTER, Minn. – Mayo One is parked on the pavement Wednesday after the medical facility suspended its operations until Thursday.

A grounded air ambulance doesn’t mean healthcare is grounded. Gold Cross Ambulance is picking up the slack.

Patients still get the critical care team, it just will take them a little longer to get there.

First responders can literally transform their rig into Mayo One, just without the air.

“We’ll provide them the driver and the ambulance. They bring all of their equipment. They’re able to put it in the back of an ambulance, and we’re able to give them an experienced driver whose used to driving in these road conditions,” Kate Arms, with Gold Cross, said, “and they’re able to go get that patient in that outlying hospital and get them back here.”

Their goal in this type of weather is to get patients inside and warm as fast and safe as they can.

That means having the right supplies like hot packs and special blankets.

The extreme cold doesn’t necessarily mean more people to help.

“A lot of times we might see a decrease in call volume because people are cold and they just want to hunker down at home,” Arms said, “so sometimes people are a little bit more safe in that sense. But we see a lot more medicals too.”

Even though on the ground may be slower than in the air, patients are still getting the care they need.

Six Ways to Improve Air Travel Instantly

Travelers love to hate on airlines. Airlines sometimes do bad things to their customers, dinging them with add-on fees, penalizing them when plans change, squeezing them into shrinking seats and bathrooms and occasionally leaving them stranded for a couple of days.

So if you could wave a magic wand and improve air travel, what would you do?

We’re…

You can now watch the Super Bowl for free on some United Airlines flights

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Football fans stuck on a plane during the Super Bowl will be in luck on some United Airlines flights.

As part of a move to enhance the flying experience, the carrier is no longer charging passengers who want to watch DirecTV. That change takes place immediately, which will be welcome news for those in the air during the Super Bowl, which kicks off Sunday night.

“This year, we will be introducing a series of innovations and improvements designed to help build a great experience for all our customers,” chief customer office Toby Enqvist said in a statement.

The change will be seen on 211 United 737s that have DirecTV service. Previously, passengers had to pay either $5.99 or $7.99 to watch live TV, depending on the length of the flight.

Some of United’s competitors already offer free entertainment options on board. For example, JetBlue Airways has free DirecTV throughout its fleet and American Airlines passengers can stream live television from their personal devices on board many domestic and international flights

Making DirecTV free is part of United’s plan to improve its customer service image.

Last year, the airline was blasted after a flight attendant had a customer put a dog in an overhead bin for a flight. The dog died in flight, prompting days of bad press for United. And in 2017, United found itself apologizing, and ultimately paying a settlement, for dragging a passenger off of a plane that was oversold. The video of security officers pulling the passenger out of his seat and dragging him down the aisle created an uproar on social media.

While apologizing for the incident, CEO Oscar Munoz called the treatment of the passenger a shame, adding: “We will work to make it right.”

Since then, Munoz and his team have focused on improving the airline’s customer service. United has dramatically reduced the number of passengers it bumps from flights, and its on-time arrival performance improved in 2018.

CNBC’s
Leslie Josephs
contributed to this article.






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