In An Extraordinary Letter, United Airlines’ President Explained What United Is Doing Better Than American and Southwest (Really)

At United, our aircraft routers, with support of Tech Ops and network teams were able to protect our customers’ original itineraries by using other aircraft to cover almost all of the MAX flights, including creative solutions like flying 777s and 787s on several MAX routes. That costs us money in the short term, since we obviously can’t sell all of those extra last-minute seats, but it was the right thing to do to take care of our customers. 

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