Cancelados 10 vuelos entre Newark, Baltimore y Washington y Costa Rica este sábado por tormenta en EE. UU.

Cinco llegadas y cinco salidas de las aerolíneas United Airlines y SouthWest de los aeropuertos de Newark (Nueva Jersey), Baltimore y Washington y Juan Santamaría en Costa Rica fueron cancelados este sábado debido a la fuerte tormenta de nieve que azota la costa noreste de Estados Unidos.

Según la información de la compañía Aeris, que administra el Aeropuerto Juan Santamaría, en Alajuela, algunos de los vuelos (llegadas y salidas) de American Airlines, JetBlue y Spirit Air de Miami, Orlando y Fort Lauderdale con Costa Rica se encuentran demorados, aunque también hay otros entre esos destinos que están confirmados o “a tiempo”.

Los vuelos desde y con destino los aeropuertos de Los Ángeles, Houston, Atlanta, Phoenix, Charlotte, Chicago, Toronto (Canadá) están “a tiempo” o confirmados.

Las autoridades recomiendan a los viajeros y familiares revisar la información de llegadas y salidas en la página web del Aeropuerto para confirmar el estado de cada vuelo.

Entre las llegadas a Costa Rica canceladas se encuentran los vuelos de United que debían arribar a las 11:40 a.m., 1:05 p.m., 1:30 p.m. y 10:29 p.m. desde Newark y Washington. Asimismo un vuelo de SouthWest que debía partir de Baltimore hacia el Juan Santamaría y cuya llegada habría sido a las 12:45 p.m.

Entre las salidas suspendidas están las de United a las 2 p.m., 2:25 p.m., 3:15 p.m. y 11:25 p.m. con destino a Washington y Newark. También fue cancelado el vuelo de SouthWest hacia Baltimore que debía partir a la 1:40 p.m. y aparece cancelado un viaje de Lacsa a Cancún programado para las 10:50 p.m.

La cancelación de los vuelos a EE. UU. se debe a una gran tormenta de nieve y fuertes vientos que paraliza desde este jueves la costa este de Estados Unidos, desde Georgia hasta Connecticut, con 10 estados y Washington D.C. en situación de emergencia y 33 millones de personas en máxima alerta.

La tormenta se intensificó en la noche del viernes.

La fuerte tormenta, bautizada como Jonas por The Weather Channel, afecta a un total de 85 millones de personas e impacta tanto el transporte terrestre como el aéreo.

Se reportan 3.686 cancelaciones de vuelos este viernes, 4.738 este sábado y 1.192 para mañana, según el recuento de la web FlightAware.

El aeropuerto Ronald Reagan, el más cercano a Washington aunque situado en Virginia, amaneció hoy con 35 centímetros de nieve y en la base aérea de Langley  (Virginia) se han alcanzado vientos de 120 kilómetros por hora.

El pronóstico de la tormenta es que dure al menos hasta la noche de este sábado y deje hasta 76 centímetros de nieve con vientos de hasta 96 kilómetros por hora.

Air travel

A FORMER colleague has penned an eloquent farewell letter to air travel on the website of the Atlantic. The increasing indignity has led her to declare herself a driver or train passenger for any trip of less than 500 miles. I have a similar rule that has been evolving since I took this job in February. I discovered the hard way that it makes no sense to fly if the equivalent drive takes eight hours or less each way.

This is not what I initially expected. My city is home to the world’s busiest airport; my beat begins around Richmond, extends south to around Miami and west to the Arkansas-Tennessee border. I figured I’d fly pretty regularly. I learned pretty quickly, though, that many intra-South flights connect through Charlotte. Atlanta’s airport gets people into and out of the South pretty quickly, but getting to the northern part of my beat usually requires a trip through Douglas airport (direct flights are often several hundred dollars pricier than a one-stop hop through Charlotte). And between uncertain summer weather, frequent delays on the runway and the hassle of getting between home/meetings and airports, I can easily spend eight hours travelling for an hour in the air. Flights from Atlanta to Raleigh may take about 80 minutes, but the total travel time exceeds, or on a good day approaches, the total travel time of a drive. Then there’s the cost of a cab to the airport, a flight and a rental car, compared with the simplilcty of renting a car near my house and driving straight to my final destination. (I should say that the South lacks a decent rail network; if it had one I’d use it.)

Admittedly, I enjoy driving, and the South has more than its share of beautiful drives. The Selma-to-Meridian stretch of US-80, the Chattanooga-to-Nashville bit on I-24 and almost anywhere in rural West Virginia are current favourites. But more than that I hate wasting time, and air travel involves a lot of wasted time. When I drive I am accessible by phone and e-mail, and can always (and often do) pull over to the side of the road to conduct an interview; when travelling by air my phone is often required to be off, and even if it’s on, doing an interview from an airplane stuck on the runway or in an airport “lounge” (has ever a word been so misused?) is awkward. From my perspective—which I suspect is shared by plenty of other people who travel regionally for business—the indignity of air travel is annoying, but it is a personal problem; the inefficiency is a business issue. Junk-touching notwithstanding, driving lets me do my job; flying hinders me.

Corrections: The original version of this post referred to the Selma-to-Meridian section of I-80 and the Chattanooga-to-Nashville section of I-75. These have been corrected to US-80 and I-24 respectively.

Flight delays cost $41B in 2007 – study

Fuel costs hurt air travelersFuel costs hurt air travelers <![CDATA[]]>
Issue #1

NEW YORK (CNNMoney.com) — Domestic flight delays cost the industry and passengers $40.7 billion in 2007, according to the Joint Economic Committee from the House and Senate, which released a report Thursday.

As part of this overall cost from the delays, passengers lost an estimated $12 billion worth of time that would otherwise have been spent on business and play, said the committee report.

These late flights cost airlines $19.1 billion in extra staffing, fuel and maintenance costs – mainly from planes idling at the gate but also from taxiing delays and from circling airports in holding patterns, according to the report.

The cost to airlines includes $1.6 billion in fuel costs, as idling planes wasted 740 million gallons of jet fuel, the report said, releasing more than seven million metric tons of carbon dioxide into the air. This was based on the 2007 average wholesale fuel cost of $2.15 per gallon.

The committee also said that delays caused $9.6 billion in “spillover costs” to other industries that rely on air traffic, like restaurants, hotels, retailers and public transportation.

The calculations from the Air Transport Association, a trade group that represents the airline industry, are significantly different. ATA spokesman David Castelveter said that delays cost the industry $8.1 billion last year, which is less than half of the $19 billion estimate from the Joint Economic Committee. Castelveter said the industry cost is expected to rise to $10 billion this year. He said that he doesn’t exactly know how the committee arrived at its calculation, so he doesn’t know why the number is different.

The committee study, based on an analysis of 10 million domestic flights, said more than 20% of all flight time last year was wasted on delays. It said most delays were caused by other flights arriving late.

While some delays are “unavoidable” because of weather and mechanical problems, “the staggering levels of delays experienced in 2007 and the significant costs these delays had on the U.S. economy are troublesome,” read a statement from the bipartisan committee, chaired by Sen. Charles Schumer, D-NY.

The report is the latest bit of bad news for a battered industry, whose top players include Delta Air Lines (DAL, Fortune 500), United Airlines (UAL) and American Airlines (AMR, Fortune 500). Carriers have have been raising ticket prices and attaching fees to basic services to try and minimize losses, and Delta and Northwest Airlines (NWA, Fortune 500) are working on a potential $3.1 billion merger.

Some of the nation’s busiest airports caused the biggest drag on air travel, said the committee, with Atlanta Hartsfield-Jackson International accounting for nearly 19 million delayed passenger hours, with nearly 18 million hours for Chicago O’Hare International and more than 12 million hours for Dallas-Fort Worth International.

From a passenger perspective, the worst offender was the comparatively tiny New Castle County Airport in Delaware, which averaged 55 minutes of delay per passenger in 2007, compared to 16 minutes per passenger at the Atlanta airport. By this measure, the best airport was Honolulu International, with an average of five minutes delay for passenger.

The committee said traffic will only get more crowded, putting further strains on the industry. The report said that flight volume is up 43% since 1998, and is projected to keep increasing 2.7% annually, from 689 million passengers currently, to more than 1.1 billion in 2025.

The report blamed “seven long years of laissez-faire government policies,” including a failure to convert the nationwide radar system for aviation tracking to a system based on satellites. The committee said that congestion could be alleviated by opening military air space off the eastern seaboard for commercial traffic.

“Opening up a portion of this underutilized space would allow commercial airlines to avoid congested areas over New York City, Washington, Atlanta and Florida or bypass bad weather when it arises on the east coast, thus significantly reducing delays,” said the report.

But if anyone’s to blame for delays, it’s Congress, according to Michael Derchin, an airline industry analyst for FTN Midwest Securities Corp.

“They’ve not funded the [Federal Aviation Administration] and the air traffic control system, which is using 1960s technology,” he said. “The fix is to get the air traffic control system fixed. It’s now at a point where it’s a crisis, and now Congress is blaming everyone else, and they’re the ones who started it to begin with.”

Castelveter, the ATA spokesman, said the Department of Defense agreed to open some military airspace to relieve congestion in the New York and New Jersey region for the Memorial Day weekend. But for the long term, he said the government must update the air traffic control system from radar to satellite to cut down on delays.

“It’s the equivalent of using an electric typewriter, when others are using computers, Treos and Blackberries,” he said. To top of page

Issue #1: America’s Money – Everyday on CNN

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Issue #1

NEW YORK (CNNMoney.com) — Shares in the parent company of United Airlines fell 11% Monday after being halted on speculation about a bankruptcy filing based on what the company said was a dated news story.

UAL spokeswoman Jean Medina told CNNMoney.com said the bankruptcy rumors were “completely untrue.”

The Nasdaq shut trading of the airline stock at 11:06 a.m. ET. The plummet seemed especially dramatic, given that the Nasdaq as a whole gained about 1% in morning trading.

At its lowest point, the stock was down 76% to $3 a share, but bargain buying brought the price up to $8.97 right before the Nasdaq shut trading.

UAL (UAUA, Fortune 500) resumed trading at 12:30 p.m. ET. The stock closed at $10.92, down $1.38, or 11.2%.

United issued a statement that the rumors stemmed from the Florida Sun Sentinel’s “irresponsible posting” of a Chicago Tribune story from 2002 – the year that United actually did file for bankruptcy. But in the Sun Sentinel posting, the date was changed, United said.

United, which emerged from bankruptcy in 2006, said it “demanded a retraction from the Sun Sentinel and is launching an investigation.”

“United continues to execute its previously announced business plan to successfully navigate through an environment marked by volatile fuel prices and continues to have strong liquidity,” United said in a press release.

A statement on the Web site of Tribune Co., parent of the Tribune and Sun-Sentinel: “We have been informed that a 2002 Chicago Tribune news report about United Airlines’ financial condition was picked up and circulated on the Internet Monday morning. The story is not current. We are looking into the situation.” To top of page

What to Expect From Delta Airlines’ (DAL) Earnings Report

NEW YORK (TheStreet) — Delta Air Lines Inc.
(DAL – Get Report) will report its 2015 first quarter financial results before the market open on Wednesday morning. Analysts believe the airliner will report earnings per share and revenue that have increased when compared to the year-ago-quarter.

The company has been forecast to post earnings of 44 cents per share on revenue of $9.41 billion for the most recent quarter.

Shares of Delta Air Lines are down by 0.26% to $42.96 in mid-morning trading on Tuesday.

Last year, Delta said it earned an adjusted 33 cents per diluted share on revenue of $8.29 billion.

“The March quarter’s record results in the face of unprecedented weather show the strength and resilience of Delta. By delivering the industry’s best customer service, operational reliability and financial performance, Delta people continue to show that they are the very best in the business,” Delta CEO Richard Anderson said in the company’s 2014 first quarter earnings release.

For more on Delta’s upcoming earnings results click here.

Separately, TheStreet Ratings team rates DELTA AIR LINES INC as a Buy with a ratings score of B-. TheStreet Ratings Team has this to say about their recommendation:

“We rate DELTA AIR LINES INC (DAL) a BUY. This is driven by several positive factors, which we believe should have a greater impact than any weaknesses, and should give investors a better performance opportunity than most stocks we cover. The company’s strengths can be seen in multiple areas, such as its revenue growth and solid stock price performance. We feel these strengths outweigh the fact that the company has had sub par growth in net income.”

Highlights from the analysis by TheStreet Ratings Team goes as follows:

  • DAL’s revenue growth trails the industry average of 22.4%. Since the same quarter one year prior, revenues slightly increased by 6.3%. This growth in revenue does not appear to have trickled down to the company’s bottom line, displayed by a decline in earnings per share.
  • DELTA AIR LINES INC has experienced a steep decline in earnings per share in the most recent quarter in comparison to its performance from the same quarter a year ago. The company has suffered a declining pattern of earnings per share over the past two years. However, we anticipate this trend to reverse over the coming year. During the past fiscal year, DELTA AIR LINES INC reported lower earnings of $0.75 versus $12.29 in the prior year. This year, the market expects an improvement in earnings ($4.65 versus $0.75).
  • Looking at where the stock is today compared to one year ago, we find that it is not only higher, but it has also clearly outperformed the rise in the SP 500 over the same period, despite the company’s weak earnings results. The stock’s price rise over the last year has driven it to a level which is somewhat expensive compared to the rest of its industry. We feel, however, that other strengths this company displays justify these higher price levels.
  • Even though the current debt-to-equity ratio is 1.11, it is still below the industry average, suggesting that this level of debt is acceptable within the Airlines industry. Even though the debt-to-equity ratio shows mixed results, the company’s quick ratio of 0.39 is very low and demonstrates very weak liquidity.
  • Return on equity has greatly decreased when compared to its ROE from the same quarter one year prior. This is a signal of major weakness within the corporation. In comparison to the other companies in the Airlines industry and the overall market, DELTA AIR LINES INC’s return on equity is significantly below that of the industry average and is below that of the SP 500.
  • You can view the full analysis from the report here: DAL Ratings Report

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Downside Risk for Delta Ahead of Earnings on Technicals, Strong Dollar

NEW YORK (TheStreet) – Delta Airlines
(DAL – Get Report) soared to an all-time high on Jan. 23 and has since lost altitude to its 200-day simple moving average beginning on April 6. This weakness leaves Delta’s weekly chart negative indicating additional downside risk unless the market reacts positively to earnings.

Delta plans to report quarterly earnings before the opening bell on Wednesday and analysts expect the airline to earn 44 cents a share, lowered from 50 cents a week ago.

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Delta Airlines was one of three major carriers that were downgraded by Deutsche Bank earlier this month on reduced international travel. The strong U.S. dollar is also a potential earnings drag.

On the positive side, some analysts expect Delta will continue to benefit from weak crude oil prices and establishing additional routes.

Before we take a look at the daily and weekly charts for Delta and the key technical levels, let’s review the basics of technical analysis.

Investors not familiar with technical analysis should begin with the notion that a price chart for a stock shows a road map of past price performance, which provides guidance for predicting future share price direction.

Here’s how to read a daily chart. There are two moving averages to follow; the 50-day simple moving average is in blue while the 200-day simple moving average is in green.

Here’s how to read a weekly chart. This chart shows weekly price bars going back to the beginning of 2007 and thus includes the Crash of 2008, then the current bull market for stocks that began in March 2009. The red line tracks the ups and downs of the key weekly moving average. The green line is the 200-week simple moving average. The red line that oscillates along the bottom of the chart is the momentum reading on a scale of 00.00 to 100.00. A reading below 20.00 is oversold and a reading above 80.00 is overbought.

A technically positive weekly chart occurs when a stock ends a week above its key weekly moving average with the momentum reading rising above 20.00.

A technically negative weekly chart occurs when a stock ends a week below its key weekly moving average with the momentum reading declining below 80.00.

Here’s the daily chart for Delta.

Courtesy of MetaStock Xenith

Delta had a close of $43.07 on Monday down 12% year to date with the stock just above its 200-day simple moving average of $42.14 and below its 50-day simple moving average of $45.15.

The stock has been above its 200-day SMA for the last 24 months until dipping below it between Sept. 30 and Oct. 20. This buying opportunity led to the all-time intraday high of $51.06 set on Jan. 23. Since then, Delta has lost altitude, trading as low as $41.02 on April 6.

Here’s the weekly chart for Delta.

Courtesy of MetaStock Xenith

The weekly chart for Delta is negative with the stock below its key weekly moving average of $44.37 with a momentum reading of 21.89 down 25.69 last week. The stock has been above its 200-week simple moving average since the week of Dec. 14, 2012 when the momentum run-up began. This moving average known as the long-term “reversion to the mean” is now $22.39.

Investors looking to buy Delta should place a good till canceled limit order to purchase the stock if it drops to $40.73, which is a key level on technical charts until the end of June.

Investors looking to reduce holdings should place a good till canceled limit order to sell the stock if it rises to $54.25, which is a key level on technical charts until the end of June.

A key level of $43.59 appears as a magnet on technical charts until the end of 2015.

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This article is commentary by an independent contributor. At the time of publication, the author held no positions in the stocks mentioned.

Arab carriers attacked by US firms

Delta Airlines is leading an effort to petition the US government to sanction Etihad Airlines, Emirates Airlines and Qatar Air. They charge that the three airlines have received government subsidies and are unfairly competing with US carriers, resulting in job losses for American workers.

Delta and its partners in a coalition called “Americans for Fair Skies” have submitted a brief of their complaint to Congress, started an online petition and are buying TV and radio ads to make their case against the three Arab air carriers.

I’ve read the brief and listened to the content of their ads and the statements made by their spokespeople and I am concerned, and not because the US coalition presents a compelling argument. They do not. What is troubling is that precisely because their case is weak, the US coalition has shamefully stooped to subtle and not so subtle “Arab-baiting” in their efforts to demonise the Arab carriers.

In one ad, Etihad, Emirates and Qatar Air are described as coming from the “oil-rich Arabian Peninsula” and are said to be guilty of receiving “billions of government oil money.” If you didn’t get the point, the ad includes a graphic of an oriental-looking structure that turns out be an Arab bank/gas pump that is pumping dollars into an airplane. So much for subtlety.

One of the leaders of the effort, Delta Air Lines CEO Richard Anderson, threw all subtlety to the wind in a mid-February CNN interview. He noted that the Arab carriers have rebutted allegations that their governments “subsidised” their operations and countered with the charge that US airlines received a $15 billion congressional financial package after 9/11.

Said Anderson: “It’s a great irony to have the UAE from the Arabian Peninsula talk about that, given the fact that our industry was really shocked by the terrorism of 9/11, which came from terrorists from the Arabian Peninsula.”

An Emirates spokesperson responded, in part, by saying: “We believe that the statements made this week by Mr Anderson were deliberately crafted and delivered for special effect.” His assessment is spot on because Anderson’s crass comments and the content of the US coalition’s ads are all part of a tried and tested strategy used by politicians and businessmen alike.

In their effort to win public support for renewable energy, liberals, environmental groups and companies that would benefit from the expanded use of wind and solar power could make an environmental impact argument or a case for resource conservation — all of which are important and defensible concerns. Instead, they have, all too often, fallen-back on “Arab baiting.”

Speaking at the Democratic Convention in 2008, for example, then Montana Governor Brian Schweitzer repeatedly referenced “Arab oil” and “Middle East oil.” Each time he did so with a snarl and each time he received thunderous applause.

And in a famous 2009 TV ad promoting energy independence, sponsored by T Boone Pickens, the same point is made by way of ominous-sounding Arabic music against a desert backdrop featuring burning oil wells guarded by American soldiers, with Arabic script thrown in for good measure.

All of these efforts have been, in fact, studied and deliberate. Pollsters who have held focus groups on this issue have established that if a politician speaks about “dependency on oil” he gets a much less emotional response from his audience than he would get if he were to add “Arab” or “Arabian” or even “Middle East” as a modifier. And just as politicians pay attention to such polling data, so do CEOs about to launch a major campaign.

The campaign is based on a series of weak and flimsy charges of subsidies and protectionism. In reality, the US aviation industry was founded on both. To make the point, in 1998 the Congressional Research Services completed a study of US government subsidies to American aviation between 1918 and 1998.

The total was $155 billion and was deemed essential “to foster the growth of what has become the commercial aviation industry … in keeping with the aviation sector’s embryonic nature.”

In addition to the post 9/11 bailout and loan guarantee bills, the US government continues to fund infrastructure and operational services and to provide subsidies to US airlines for “Essential Air Services” (subsidies underwriting costs for airlines to keep smaller markets on their routes), the “Reserve Air Fleet” (subsidies for agreeing to make their planes available, if needed, to the government), and an indirect subsidy in the form of the requirement that government employees must “fly American.”

In addition, airports and the air traffic control infrastructure are built and maintained by tax-exempt entities. And then there is the federal law that prohibits foreign carriers from flying passengers between US cities.
 
As for the charge that the growth of Etihad, Emirates and Qatar Air has cost thousands of American jobs, in fact the opposite is true. At the 2013 Dubai Air Show, three UAE-based airlines announced purchases of Boeing aircraft totalling $130 billion, which, according to Department of Commerce estimates, will support almost 500,000 US jobs.

Add to that the jobs created and supported by past purchases by just Etihad and Emirates and over 200,000 American workers have benefited from the growth of these two airlines. And then there are the thousands of jobs supported by these airlines at US airports and in the maintenance of aircraft.

One additional charge made by the US coalition to make their case that Emirates is “stealing passengers from US carriers” is that Dubai is building a mega-airport too large for the UAE’s small population. What, of course, this charge ignores is that the new airport is being constructed to support Dubai’s hosting of the 2020 World Expo.
 
The bottom line is that the US coalition’s case is weak at best, and disingenuous at worst. And because it doesn’t hold up, “Arab baiting” appears to be the coalition’s last resort. It may be a way to exploit fear and deep-seated biases, but it’s a pitiful way to try to win an argument. Shame on them.


The writer is president of the Arab American Institute.

After a Drab Decade, Swanky Airport Lounges Are Back

As a business traveler who flies about 100,000 miles a year, Tim Pearson remembers spending too much time in crummy airport clubs, eating stale sub sandwiches, slurping cold soup and scrounging for power strips. 

Now, he’s one of the beneficiaries as airlines make long overdue upgrades to the enclaves set aside for their most valuable customers. His favorite is the Delta Sky Club at New York’s Kennedy Airport, where a retro vibe brings out his inner Don Draper. 

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“It’s a beautiful lounge. It’s got very much of a ‘Mad Men’ kind of a feel to it,” said Pearson, 56, evoking the television drama about 1960s advertising executives. “You’ve got to have a cocktail the minute you walk in.”

Flush with record profits, the three biggest U.S. carriers are pampering loyal road warriors like Pearson and seeking to entice new recruits. American, United and Delta airlines are investing millions of dollars to spruce up the sights, sounds and even smells of airport clubs that suffered from years of neglect amid $58 billion in industry losses from 2001-2009.

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They’re targeting travelers who are in airports so often that they’ll pay as much as $450 a year to pass the time in a quiet, spacious sanctuary featuring complimentary snacks, drinks, charging stations and showers.

‘Wanderlust’ Scent

United Continental Holdings Inc. is spending about $100 million over five years to jazz up 49 lounges around the world. In March it introduced a new food menu, including trendy Greek yogurt, and plans to build new clubs in Atlanta and San Francisco. American Airlines Group Inc. has concocted a signature scent — Wanderlust — for new toiletry products at its clubs and offers a line of soups curated to palates in different destinations as part of a more than $2 billion plan that will also see aircraft cabin upgrades.

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Delta Air Lines Inc. built a 24,000-square-foot (2,229 square meter) flagship club at JFK with an outdoor terrace in 2013 as part of a $1.2 billion investment in Terminal 4, and rolled out new menu items in August featuring fresh bagels and fruit salads. The Atlanta-based carrier plans to add charging stations, new carpet and tile to line its Los Angeles Delta Sky Club when that reopens in June. 

“It’s really an embarrassment of riches right now,” said Robert Mann, head of aviation consultant R.W. Mann Co. in Port Washington, New York. “It’s literally that you’ve run out of fence posts under which to hide the money. A lot of programs that would have been shelved for lack of funding have now been advanced to the front lines and are being accelerated.”

Big Three

The club competition centers mainly around the big three airlines. Discounters such as Southwest Airlines Co. and Spirit Airlines Inc. focus on no-frills service and lower ticket prices, not the cosseting of their highest-fare fliers.

“As an industry that has struggled for decades, you looked for places where you could invest with very limited capital,” American’s Global Marketing Vice President Fernand Fernandez said. “Now as you look forward, what we’re seeing is we have the ability to go invest in some of the products that our customers are very keen about.” 

Pearson, who works for branded documentary producer Flow Nonfiction in Minneapolis and has been a Delta Sky Club veteran for about 15 years, remembers the times when it was “cut after cut” in amenities offered at clubs. Those days are fading fast, he said.

“The changes in the last few years have been night and day,” he said in a phone interview March 12.

Amex Lounges

Airlines aren’t the only ones trying to woo customers by making airport waits more bearable. Credit-card companies are elbowing in, too, working with airlines to offer lounge membership like American’s deal with Citi/AAdvantage Executive World Elite MasterCard members.

American Express Co. is adding Miami this year to its list of four Centurion Lounges in the U.S. after opening other outposts overseas in Mexico City, Buenos Aires, Sao Paulo and New Delhi.

“They’re trying to make card-holding more attractive by offering this exclusive service that is only available to cardholders,” said Jay Sorensen, an aviation consultant with IdeaWorksCompany and former executive at Midwest Airlines.

As with credit-card companies, the airlines are seeking to ensure that a travelers’ good club experience translates into customer loyalty. Passengers tend to spend on average 63 minutes in the lounge, enough to make an impression and convince them to return, according to Jimmy Samartzis, vice president of customer experience at United.

Membership Fees

Memberships in the clubs can cost from $450 annually for individual Delta Sky Club members to $825 for a household to purchase access to American’s Admirals Club for a year.

Increasingly, airlines have begun offering one-day passes that open the clubs to non-members. At Forth Worth, Texas-based American, many of American’s customers who purchase the $50 one-day passes convert to a full membership within weeks if not days, Fernandez said. 

The airlines are sowing the revenue from the day-passes back into the lounges to keep up with foreign competitors like Virgin Atlantic, based in Crawley, England, that have spent more over the years on plush clubs, said Sorensen, the IdeaWorksCompany consultant.

“This is what airlines do when they make money — they reinvest part of that back into the product, and the industry has been starved for profits for so very long,” he said. “I’m delighted to see that they are plowing back some of that into making the travel experience better for the travelers.”

Read this next:

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Delta Airlines' Bold Pledge: Checked Baggage Delivered Within 20 Minutes

Checked baggage: how do I hate thee? Let me count the ways: (1) fees; (2) time lost at check-in counters manned by (3) uncaring staff; (4) possible damage in transit; (5) lost baggage; (6) filing claims for said lost or damaged baggage…

And most of all, (7) waiting around like a doofus at baggage claim when I’m tired and cranky and just want to get a move on already, with no info from the airline about when the baggage will arrive. More times than I’d care to count, I could have been home by the time my baggage and I were reunited at the carousel.

Finally, one of the big three U.S. airlines is doing something about it. Delta’s Bags on Time program – started on a trial basis in February and made permanent last week – promises to deliver luggage from domestic flights to the baggage carousel within 20 minutes after the plane door opens. If the wait is longer than 20 minutes, members of Delta’s SkyMiles frequent flier program can claim 2,500 frequent flier points. That’s a penalty with some teeth since it’s the same award basic SkyMiles members would get for purchasing $500 in airfare.

Next time Delta customers have to wait for more than 20 minutes at baggage claim, they could be compensated with 2,500 frequent flier points (Photo by Jessica McGowan/Getty Images)

Since the February trial launch, “Customer feedback has been positive, and employees are rallying to achieve the 20 minute threshold,” says airline spokesperson Morgan Durrant.

To me, the peace of mind of knowing when my luggage will arrive takes the pain out of gate-checking my bag when the overheads are full, and it might just tip me toward paying $25 for the first bag ($35 for the second bag? Meh, still not so much.). After all, at many airports, it can take 20 minutes just to get from one’s seat to baggage claim.

Bags on Time does not cover damaged or lost baggage, or checked baggage on international flights.

Why is Delta doing this? Let me count the ways (they’re a lot simpler). (1) Customers like it: it’s an excellent differentiation point from the other big carriers. (2) Competition: Delta’s been trying to build up its hub in Seattle, where its main competition, Alaska Airlines, has had a similar 20-minute bag delivery policy for years. Although Delta probably won’t admit this, it would be foolish not to keep up.