The Endeavor Air flight, a subsidiary of Delta Airlines, was leaving Detroit Metro Airport when the end of the wing hit the side of the terminal after backing from the gate. No one was injured.
Air travel hassles cost the economy $26B – survey
Fuel costs hurt air travelers
Changing the face of business travel Road warrior travel tips
NEW YORK (CNNMoney.com) — The dysfunctional air travel system is causing many Americans to avoid air travel and the economy is suffering as a result, according to a survey released Friday.
The survey, conducted by the Travel Industry Association (TIA), a non-profit trade organization, found that frustrated travelers avoided roughly 41 million trips over the last 12 months, which cost the economy more than $26 billion.
“Many travelers believe their time is not respected and it is leading them to avoid a significant number of trips,” said Allan Rivlin, a partner at Peter D. Hart Research Associates, which interviewed 1,003 air travelers for the survey.
The avoided trips are having an impact on the broader economy. Over the last 12 months, there was $9.4 billion in revenue lost by airlines, $5.6 billion lost by hotels, $3.1 billion lost by restaurants and $4.2 billion lost in federal, state and local taxes, according to TIA.
“The air travel crisis has hit a tipping point, ” said Roger Dow, president and CEO of TIA. “More than 100,000 travelers each day are voting with their wallets by choosing to avoid trips.”
A majority of travelers said air travel safety and security has improved. But inefficient security screening, flight cancellations and delays were the top frustration among air travelers surveyed.
Overall, more than 60% of respondents think the air travel system is deteriorating. But travelers are most irritated with the air travel process, not the airlines.
TIA says the federal government can address some of travelers’ top frustrations, including delays, cancellations and inefficient security screening.
“With rising fuel prices already weighing heavily on American pocketbooks, we need to find ways to encourage Americans to continue their business and leisure travel.” Dow said.
To that end, TIA announced plans to hold an “emergency summit” of travel leaders in Washington on June 17, and called on each of the presidential candidates to address the issue.
The debate over how to improve the system, which has traditionally been dominated by the government and the aviation industry, is “stale and stagnant,” said Geoff Freeman, a TIA senior vice president.
Freeman said the the air travel system has problems “that the government and aviation industry cannot fix, ” and that the industry is suffering from a “failure of leadership.”
In a statement responding to the survey, D.J. Gribbin, general counsel of the U.S. Department of Transportation, said the Bush administration has undertaken a number of steps to help ease air service problems, including congestion-relief initiatives in the New York area and increased compensation for passengers who get bumped from flights.
“The Transportation Industry Association survey helps quantify the frustrations facing today’s air travelers, who bear a high cost in terms of delays and congestion,” Gribbin said. ![]()
Shanghai Seen Emerging as Delta Hub Amid Expansion Push in China
Delta Air Lines Inc. Chief Executive Officer Richard Anderson said he envisions creating an international hub in Shanghai to build on a growing relationship with China Eastern Airlines Corp.
“When you think about what our strategy is long-term, we need to have a hub in Shanghai like the one we have in Amsterdam,” Anderson told employees in a recorded message.
Anderson’s comments underscored the importance he attaches to expanding in China, where the Atlanta-based airline has added service to Shanghai and has a partnership with China Eastern in the SkyTeam alliance. A hub modeled on operations at Amsterdam’s Schiphol Airport would let Delta collect domestic passengers from around China and steer them to U.S. destinations.
Delta will start a daily Los Angeles-to-Shanghai route later this year, on top of service to China’s largest city from Seattle and Detroit. Last week, Delta became the first U.S. airline to accept payments from China’s Alipay, which resembles PayPal. It also is co-locating with China Eastern inside the Shanghai airport.
“As we plan for our long-term future, it becomes more clear every day that China will be a major part of our business,” Anderson said in the hotline message, which was posted Saturday. Delta didn’t respond to a request for comment about the China strategy Monday.
Chasing United
Delta is No. 2 among U.S. carriers in flying across the Pacific, trailing United Airlines. While Delta has a hub in the region in Tokyo, Chicago-based United has a head start in offering flights to secondary Chinese cities, such
Article source: http://www.bloomberg.com/news/articles/2015-04-06/delta-ceo-sees-shanghai-hub-as-carrier-plots-growing-china-plan
James Zogby
Delta Airlines is leading an effort to petition the US government to sanction Etihad Airlines, Emirates Airlines, and Qatar Air. They charge that these three airlines have received government subsidies and are unfairly competing with US carriers resulting in a loss of jobs for American workers. Delta and its partners in the coalition it has formed, “Americans for Fair Skies”, have submitted a brief of their complaint to Congress, started an online petition campaign, and are sponsoring TV and radio ads to make their case against the three Arab air carriers.
I’ve read the brief and listened to the content of their ads and the statements made by their spokespeople and I am concerned?not because the US coalition presents a compelling argument. They do not. What is troubling is that precisely because their case is weak, the US coalition has shamefully stooped to subtle and not so subtle “Arab-baiting” in their efforts to demonize the Arab carriers.
In one ad, for example, Etihad, Emirates, and Qatar Air are described as coming from the “oil rich Arabian peninsula” and are guilty of receiving “billions of government oil money”. If you didn’t get the point, there’s a graphic accompanying the ad showing an Oriental-looking structure that turns out be an Arab bank/gas pump that is pumping dollars into an airplane. So much for subtlety.
One of the leaders of the effort, Delta Air Lines CEO, Richard Anderson, threw all subtlety to the wind in a mid-February CNN interview. Noting that the Arab carriers had rebutted the allegations that their governments had “subsidized” their operations and countered with the charge that the US airlines, themselves, had been the recipients of a $15 Billion Congressional financial package after 9/11, Anderson said.
“It’s a great irony to have the UAE from the Arabian Peninsula talk about that, given the fact that our industry was really shocked by the terrorism of 9/11, which came from terrorists from the Arabian Peninsula”.
An Emirates spokesperson responded by noting, in part, that “we believe that the statements made this week by Mr. Anderson were deliberately crafted and delivered for special effect.” His assessment is “spot on” because Anderson’s crass comments and the content of the US coalition’s ads are all part of a tried and tested strategy used for effect by politicians and businessmen alike.
For example, in their effort to win public support for renewable energy, liberals, environmental groups, and companies that would benefit from the expanded use of wind and solar power, could make an environmental impact argument or a case for resource conservation?all of which are important and defensible concerns. Instead, they have, all too often, fallen-back on “Arab-baiting”. Speaking at the Democratic Convention in 2008, for example, then Montana Governor Brian Schweitzer repeatedly referenced “Arab oil” or “Middle East oil”. Each time he did so with snarl and each time he was greeted by thunderous applause. And in a famous 2009 TV ad promoting energy independence, sponsored by T. Boone Pickens, the same point is made by ominous-sounding Arabic music against a desert backdrop featuring burning oil wells guarded by American soldiers, with Arabic script thrown in for good measure.
All of these efforts have been, in fact, studied and deliberate. Pollsters who have conducted focus-groups on this issue have established that if a politician speaks about “dependency on oil” he gets a much less emotional response from his audience than he would get if he were to add “Arab” or “Arabian” or even “Middle East” as a modifier. And just as politicians pay attention to such polling data, so do CEOs about to launch a major campaign.
The campaign, itself, is based on a series of weak and flimsy charges of subsidies and protectionism. In reality, the US aviation industry was founded on both. To make the point, in 1998 Congressional Research Services completed a study of US government subsidies to American aviation from 1918 to 1998. The total was $155 billion and was deemed essential “to foster the growth of what has become the commercial aviation industry…in keeping with the aviation sector’s embryonic nature”.
In addition to the post 9/11 bailout and loan guarantee bills, the US government continues to fund infrastructure and operational services and to provide subsidies to US airlines for: “Essential Air Services” (subsidies underwriting costs for airlines to keep smaller markets on their routes); the “Reserve Air Fleet” (subsidies for agreeing to make their planes available, if needed, to the government); and an indirect subsidy in the form of the requirement that government employees must “fly American”. In addition, airports and the air traffic control infrastructure are built and maintained by tax-exempt entities. And then there is the Federal Law prohibiting foreign carriers from flying passengers between US cities.
As for the charge that the growth of Etihad, Emirates, and Qatar Air has cost thousands of American jobs, in fact, the opposite is true. At the 2013 Dubai Air Show, three UAE-based airlines announced purchases of Boeing aircraft totaling $130 Billion, which according to Department of Commerce estimates will support almost 500,000 US jobs. Add to that the jobs created and supported by past purchases by just Etihad and Emirates and over 200,000 American workers have benefited from the growth of these two airlines. And then there are the thousands of jobs supported by these airlines at US airports and maintenance of aircraft.
One additional charge made by the US coalition to make their case is that Emirates is “stealing passengers from US carriers” is that Dubai is building a mega-airport too large for the UAE’s small population. What, of course, this charge ignores, is that the new airport is being constructed to support Dubai’s hosting of the 2020 World Expo.
The bottom line is that the US coalition’s case is weak, at best, and disingenuous, at worst. And because they don’t hold up, “Arab-baiting” appears to be the coalition’s last resort. It may be a way to prey on fear and deep-seated biases, but it’s a shameful way to try to win an argument. Shame on them.
Washington Watchis a weekly column written by AAI President James Zogby, author ofArab Voices: What They Are Saying to Us, and Why it Matters, a book that brings into stark relief the myths, assumptions, and biases that hold us back from understanding the people of the Arab world.
The views expressed within this column do not necessarily reflect those of the Arab American Institute. We invite you toshare your viewson the topics addressed within Dr. Zogby’s weeklyWashington Watchby emailing jzogby@aaiusa.org.
Delta Airlines to add third daily flight from ELP
EL PASO, Texas – Delta Airlines will be adding a third daily, nonstop flight from El Paso International Airport (ELP) to Hartsfield-Jackson Atlanta International Airport (ATL), announced airport officials.
The added flight will begin in August.
“We are pleased Delta will provide passengers with additional non-stop flight options to and from Atlanta and most importantly improve connectivity though ATL to other Delta domestic and International destinations,” said Monica Lombraña, Director of Aviation, El Paso International Airport.
Delta service to Atlanta Airport begins August 2015 with the following flights:
For more information visit: http://www.delta.com/
For $50, Delta lets worried pet owners digitally monitor their precious cargo
Delta Airlines has just released a new device for passengers flying with the most precious cargo of all: their pets.
The device, which costs $50 per flight, is attached to the pet’s carrier while in-flight and on the runway.
It’s only available at 10 U.S. airports, including New York, Los Angeles, Seattle, and Tampa, and only if you bring your pet to the cargo facility.
See also: Delta apologizes for ‘objectionable content’ after Facebook hack
Using a combination of GPS tracking and other indicators, the devices monitor all of the factors that ensure your pet is as comfortable as possible during the flight. If the cabin temperature spikes or their crate is knocked over, an alert is sent to Delta’s call center and to your phone. Due to regulations about cell phone usage during flights, alerts can only be sent while the plane is on the ground.
The device comes at a time when many airlines are under fire for their animal handling procedures.
Airlines have only been required to report animal incidents (including deaths, injuries, and losses) since 2005, and in that time the top 20 airlines have been responsible for more than 470 separate incidents.
The monitoring system may be just an expensive security blanket for worried pet owners, but hopefully it will help airlines keep better tabs on all of their passengers, even the furry ones.
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Delta adding third El Paso nonstop flight to Atlanta
REPORTER

Delta Airlines will add a third nonstop flight to Atlanta in August, El Paso International Airport officials announced Thursday.
Delta in August will have two morning flights, which will help El Pasoans catch international flights from Atlanta, said Jeff Schultes, the El Paso airport’s deputy director of aviation.
“We’ve been talking to all the airlines and convincing them we are short of seats. This is hopefully the first step to adding more seats to help our travelers,” Schultes said.
Delta currently has a 6 a.m. and 1:14 p.m. flights from El Paso to Atlanta. In August, it will have El Paso to Atlanta flights at 6:20 a.m., 11:35 a.m. and 3:45 p.m. It also will have three flights from Atlanta to El Paso at 9:45 a.m., 1:50 p.m. and 7:41 p.m.
“This gives us more seats and more opportunities for business people to get where they want to go at the right time,” Schultes said.
More info: delta.com
Delta Airlines offer GPS tracking device for pets to save lives
- The trackers allows owners to check carrier conditions like temperature
- The pet GPS is available from $50 per flight from 10 US airports
- Between 2010 and 2013, Delta was held responsible for 41 of the 97 reported deaths
Becky Pemberton For Mailonline
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Travelling with a pet can be a stressful and expensive ordeal, but Delta Air Lines have come up with a way to put passengers at ease when their pet is in the carrier below.
The new pet GPS system allows owners to track their furry friends’ journeys in real time, from monitoring the temperature below, to whether their cage is upright or askew.
The first-of-its-kind technology was developed by Sendum Wireless Corp. and is available for $50 per flight from 10 US airports.
Delta’s new pet GPS, available for $50 per flight, allows owners to track their pets on a plane via a website
The move was no doubt aimed to make passengers feel safer about bringing their pets with them on flights, as Delta Air Lines has a less than rosy history of pet fatalities on board.
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Tragically between 2010 and 2013, Delta reported the greatest number of animal incidents and was held responsible for 41 of the 97 reported deaths that year.
They maintain that the high numbers are due to the fact they carry a higher number of pets than competitors.
The service is available from 10 US airlines including Los Angeles and Atlanta
Two months ago it was reported that Delta failed to load a number of show dogs on a flight, and staff admitted they did not know where the prized pets were, when they were asked by customers.
The dogs had been competing at the prestigious Westminster Dog Show in New York and were headed for Seattle.
Angry passengers disembarked and were given a free overnight stay at a hotel near JFK, a refund of their $200 dog fees, VIP service at the airport and spots in the cabin for the dogs for the return flight to Seattle.
It is hoped the Sendum Wireless Corp. technology, which has similar trackers for keeping tabs on alcohol and tobacco and to make sure seafood is kept cold, will give owners peace of mind during their travels.
Owners of pets at the Westminster Dog Show in New York were told their pets were not on board their Delta flight, and disembarked to go and find them
The pets were safely retrieved, but the airlines has had a number of animal related incidents in the past
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Delta Airlines takes on tax burden for employees in same-sex relationships
Delta Airlines became the first major airline Thursday to cover the extra income taxes its employees in same-sex relationships have to pay for healthcare plans in states that don’t recognize gay marriage.
The practice, known as “grossing up,” effectively makes it so that same-sex couples pay the same cost of healthcare as legally married employees. The airline said the change will go into effect immediately and cover taxes retroactive to January 1.
Gay marriage is currently legal in 37 states, but Georgia, where Delta is based, is not one of them. That means that Delta executives, flight attendants and pilots in same-sex couples who live in the state have to pay more taxes for the value of their insurance.
See also: Facebook, Google, Apple and others urge Supreme Court to back gay marriage
Delta is not the first company to take such measures. A Human Rights Campaign spokesperson said there are at least 40 large companies and law firms that make employees whole for the tax, but Delta is the first big airline to do so.
The move comes at a time when big businesses are increasingly taking stands for LGBT rights. Earlier this month, nearly 400 companies, including Delta, signed on to an amicus brief urging the Supreme Court to support gay marriage ahead of an April hearing related to a case that could potentially legalize it nationwide.
A number of companies, including Apple, Paypal and NASCAR, slammed an Indiana law that could have given business owners the legal right to turn away LGBT customers, and Salesforce and Angie’s List even went so far as to boycott business in the state. After a week of heavy backlash, Indiana Gov. Mike Pence signed an amendment to the law on Thursday designed to prevent discrimination.
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Alaska Airlines employee pays airfare for stranded passenger to fly home
Pay it forward’: A kind gesture from an Alaska Airlines employee has helped a stranded passenger fly home.
Following a series of delays on her outbound flight to Ontario, California, with Delta Airlines, Miriam Thomas found that her return flight to Seattle, from where she was to fly home to Vancouver, was cancelled without notice, News1130 reported.
Thomas expressed her frustration with Delta on Twitter, but the airline was unable to offer her an alternative flight until the next morning.
However, she avoided spending a night at the airport after Alaska Airlines, Delta’s partner airline, offered to help after seeing her tweets.
An hour later Thomas said she was offered a travel voucher by an Alaska Airlines employee at the airport called Judy. It took her a moment to realise that Judy was in fact paying for her return flight out of her own pocket.
“She’s filling it [the voucher] out and I thought she just had these free passes,” Thomas told News1130. “At one point her co-workers were standing behind her saying ‘Judy! Judy! You don’t have to do that.’ And she says ‘You know what, I’m paying it forward, it’s OK.’ At this point I realised something is up and she pulls out her credit card and starts putting in her credit card information.”
Judy later offered Thomas money for a coffee while she waited to board her flight.
“She paid for my ticket, she paid for me to get home. She didn’t know me at all,” added Ms Thomas. “It was amazing. She didn’t need to do that at all, she took care of me.”
Delta is still investigating the circumstances behind the cancellation of Thomas’s original return flight. The airline will also be offering Thomas a full refund for her flight, according to Brian Kruse, a Delta spokesperson.
Grateful for Judy’s kind gesture, Thomas also hopes to “pay it forward” by helping a stranger one day herself, she told Canada’ CTVNews.
The Telegraph, London
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